world-of-bottles.co.ukReviews:
92 reviews in the last 12 months742 total reviews
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Top positive review
20 hours ago
Verified review
These were the only people who were selling the jar that I wanted. Price was good, but was a little suprised that even though a co.uk website the items were being shipped from Germany but no custom charge, so that was good too. Best test for any business is how they engage if there is an issue, and there was... a couple of the jars were broken when recieved... but their customer services was EXCELLENT... they responded immediately and once we agreed that I'd like replacements sent out they did this without any question and no cost... so now I have all of the jars I need. Would recommend on price and top customer service.
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Top negative review
29 Apr 2024
Verified review
We have not received any of SEVEN orders placed (first on the 15th April). Bottles we use are out of stock and when you look at your website, it says orders complete which they blatantly are not - most are still in Germany due to a web Customs issue with DPD apparently....
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Reviews for world-of-bottles.co.uk
30 Apr 2024
Verified review
A couple of the jars were a bit greasy. Expect items to look new
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29 Apr 2024
Verified review
Not one of SEVEN orders delivered
We have not received any of SEVEN orders placed (first on the 15th April). Bottles we use are out of stock and when you look at your website, it says orders complete which they blatantly are not - most are still in Germany due to a web Customs issue with DPD apparently....
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Answer by world-of-bottles.co.uk
30 Apr 2024
Good morning,
Thank you for your comment.
Our colleagues have already contacted you. There is currently a problem with customs clearance, which is why there are currently delays in shipping to the UK.
Our colleagues are working hard to solve this problem.
Thank you for your understanding.
Your team from World of Bottles
26 Apr 2024
Verified review
Better shipment partner and get real people to answer emails not an automated service
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Answer by world-of-bottles.co.uk
29 Apr 2024
Hello,
Thank you for your comment.
We are very sorry if you are not satisfied.
Our customer service colleagues believe they have answered all your questions and your order has been delivered.
If you still have any questions, please contact our customer service team again.
Thank you very much.
Your team from World of Bottles
19 Apr 2024
Verified review
Still awaiting my delivery and no communication of were my order/delivery is at.
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Answer by world-of-bottles.co.uk
22 Apr 2024
Dear customer,
Thank you for your review. We apologise for the long delivery time and hope that you are still satisfied with the goods you have received. If you have any further questions, please do not hesitate to contact us.
Your team from World of Bottles
10 days ago
Verified review
All of the bottles came smashed and I had to refuse the delivery
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Answer by world-of-bottles.co.uk
5 days ago
Good morning,
Thank you for your comment.
We are very sorry that your order was damaged.
Our customer service has already contacted you regarding this.
Thank you very much.
Your team from World of Bottles
5 days ago
Verified review
I never received my order..
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Answer by world-of-bottles.co.uk
5 days ago
Good morning,
Thank you for your comment.
We are very sorry that your order has not arrived.
Our customer service has already contacted you regarding this.
Thank you very much.
Your team from World of Bottles
2 days ago
Verified review
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13 Apr 2024
Verified review
High quality and strong bottles with ceramic swing tops. Shape and colour are excellent.
Shipping was rather slow and one bottle was smashed on delivery; I was surprised that more were not damaged as the packaging was not really up to international shipping and not marked fragile. A double box with some packing material would have been better.
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19 Mar 2024
Verified review
Normally very quick to sort any issues but still awaiting a refund for broken bottles
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Answer by world-of-bottles.co.uk
21 Mar 2024
Dear Customer,
Thanks for your review.
We apologize for any inconvenience this may cause. The requested refund will be made within the next working days. For further questions please do not hesitate to contact us.
Kind regards
world-of-bottles.co.uk
22 Mar 2024
Verified review
My order was not delivered, returned according to DPD tracking. Despite trying to contact you twice through the contact form , you have failed to communicate.
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Answer by world-of-bottles.co.uk
25 Mar 2024
Dear customer,
thank you for your review. A customer service representative will contact you via email. We apologize for any inconvenience caused.
Kind regards
world-of-bottles.co.uk
6 Apr 2024
Verified review
Items shipped over 9 days ago & still haven’t received any of them.
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Answer by world-of-bottles.co.uk
9 Apr 2024
Hello,
Thank you for your message.
We are very sorry that there has been a problem with the delivery of your enquiry.
Our customer service colleagues have already arranged for a new delivery.
Thank you for your understanding.
Your team from
World of Bottles
22 Feb 2024
Verified review
Customer service was great. I received some smashed jars, which were agreed to be replaced and despatched immediately
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22 Feb 2024
Verified review
Product great. Packaging poor.
The product that I ordered are great.
However on arrival some bottles were broken in the packaging.
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Answer by world-of-bottles.co.uk
23 Feb 2024
Good afternoon,
Thank you for your comment.
We are very sorry to hear that the delivery was damaged.
Please send a message to our customer support stating the items concerned so that we can process the complaint.
Thank you very much.
Your team from World of Bottles
14 Feb 2024
Verified review
Good service all round. Lack of beong able to contact anyone is a negative
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SS
Stephen S.
Bradford
18 Jul 2023
Verified review
Every order i've had breakages. Perhaps consider the packaging options (cardboard bottle sleeve for each bottle)? Customer service is excellent though.
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Answer by world-of-bottles.co.uk
21 Jul 2023
Good afternoon,
Thank you for your comment.
We are sorry that there were problems with your LIeferungen and we will forward your idea to the responsible persons.
Of course, our entire team is still available to answer any questions you may have.
Your team from World of Bottles
4 Aug 2023
Verified review
On arrival 3 bottles had broken and teh…
On arrival 3 bottles had broken and the glass was everywhere. The packaging is not sufficient to protect the bottles in transit
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Answer by world-of-bottles.co.uk
8 Aug 2023
Good morning,
Thank you for your comment.
We are very sorry that there was a problem with your delivery.
Our colleagues have contacted you by e-mail to find a solution together with you.
Thank you very much.
Your team from World of Bottles
PC
Pauline C.
Godalming
4 Aug 2023
Verified review
Range of bottles but frustrating when they go out of stock
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19 May 2023
Verified review
It would have been nicer if they packed more carefully.
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9 Aug 2023
Verified review
Do you guys know about bubblewrap?
So many bottles broken on first delivery that we had to ask for a second delivery. Do you guys know about wrapping material, like bubblewrap??? These bottles are traveling with only thin paper on top on them, no protection at all.
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Answer by world-of-bottles.co.uk
11 Aug 2023
Good afternoon,
We thank you for pointing this out and we apologize that there were problems with the shipment.
For ecological reasons, we try to avoid plastic as far as possible and continue to work on our packaging concept.
Your World of Bottles team
17 Jul 2023
Verified review
Damaged bottle delivery.
Boxes rattle with broken glass, packaging was very poor, no protection with in the carton, bottles loosely packed and expected to transport ok
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Answer by world-of-bottles.co.uk
19 Jul 2023
Good morning,
We are very sorry to hear that you have received damaged items.
You are already in contact with our colleagues and we are sure that this incident will be resolved in your favour.
Thank you for your understanding.
Your team from World of Bottles