world-of-bottles.co.ukReviews:
86 reviews in the last 12 months734 total reviews
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Top positive review
8 Mar 2024
Verified review
Excellent communication from the beginning - I emailed to say my order was for a birthday gift, could they please make sure it arrived on time and was safely packaged. I received a response within a few hours; my items were dispatched within 24 hours, they arrived after only a few days and everything was packaged perfectly. I am extremely impressed and wanted to share this as I did read some extremely negative reviews which worried me initially.
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Top negative review
6 days ago
Verified review
We have not received any of SEVEN orders placed (first on the 15th April). Bottles we use are out of stock and when you look at your website, it says orders complete which they blatantly are not - most are still in Germany due to a web Customs issue with DPD apparently....
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Reviews for world-of-bottles.co.uk
6 days ago
Verified review
Not one of SEVEN orders delivered
We have not received any of SEVEN orders placed (first on the 15th April). Bottles we use are out of stock and when you look at your website, it says orders complete which they blatantly are not - most are still in Germany due to a web Customs issue with DPD apparently....
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Answer by world-of-bottles.co.uk
5 days ago
Good morning,
Thank you for your comment.
Our colleagues have already contacted you. There is currently a problem with customs clearance, which is why there are currently delays in shipping to the UK.
Our colleagues are working hard to solve this problem.
Thank you for your understanding.
Your team from World of Bottles
18 Apr 2024
Verified review
Customer service seems non existent
Order still not arrived yet and still no reply to my email asking to combine my 2x orders together and refund one of the expensive delivery fees.
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Answer by world-of-bottles.co.uk
18 Apr 2024
Dear customer,
we sincerely apologize for the delay. Your order is on its way and should arrive shortly. We apologize for any inconvenience caused and will be happy to answer any further questions you may have.
Kind regards
world-of-bottles.co.uk
9 days ago
Verified review
Better shipment partner and get real people to answer emails not an automated service
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Answer by world-of-bottles.co.uk
6 days ago
Hello,
Thank you for your comment.
We are very sorry if you are not satisfied.
Our customer service colleagues believe they have answered all your questions and your order has been delivered.
If you still have any questions, please contact our customer service team again.
Thank you very much.
Your team from World of Bottles
19 Apr 2024
Verified review
Still awaiting my delivery and no communication of were my order/delivery is at.
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Answer by world-of-bottles.co.uk
13 days ago
Dear customer,
Thank you for your review. We apologise for the long delivery time and hope that you are still satisfied with the goods you have received. If you have any further questions, please do not hesitate to contact us.
Your team from World of Bottles
6 Apr 2024
Verified review
Items shipped over 9 days ago & still haven’t received any of them.
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Answer by world-of-bottles.co.uk
9 Apr 2024
Hello,
Thank you for your message.
We are very sorry that there has been a problem with the delivery of your enquiry.
Our customer service colleagues have already arranged for a new delivery.
Thank you for your understanding.
Your team from
World of Bottles
19 Mar 2024
Verified review
Normally very quick to sort any issues but still awaiting a refund for broken bottles
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Answer by world-of-bottles.co.uk
21 Mar 2024
Dear Customer,
Thanks for your review.
We apologize for any inconvenience this may cause. The requested refund will be made within the next working days. For further questions please do not hesitate to contact us.
Kind regards
world-of-bottles.co.uk
22 Mar 2024
Verified review
My order was not delivered, returned according to DPD tracking. Despite trying to contact you twice through the contact form , you have failed to communicate.
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Answer by world-of-bottles.co.uk
25 Mar 2024
Dear customer,
thank you for your review. A customer service representative will contact you via email. We apologize for any inconvenience caused.
Kind regards
world-of-bottles.co.uk
22 Feb 2024
Verified review
Product great. Packaging poor.
The product that I ordered are great.
However on arrival some bottles were broken in the packaging.
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Answer by world-of-bottles.co.uk
23 Feb 2024
Good afternoon,
Thank you for your comment.
We are very sorry to hear that the delivery was damaged.
Please send a message to our customer support stating the items concerned so that we can process the complaint.
Thank you very much.
Your team from World of Bottles
SS
Stephen S.
Bradford
18 Jul 2023
Verified review
Every order i've had breakages. Perhaps consider the packaging options (cardboard bottle sleeve for each bottle)? Customer service is excellent though.
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Answer by world-of-bottles.co.uk
21 Jul 2023
Good afternoon,
Thank you for your comment.
We are sorry that there were problems with your LIeferungen and we will forward your idea to the responsible persons.
Of course, our entire team is still available to answer any questions you may have.
Your team from World of Bottles
4 Aug 2023
Verified review
On arrival 3 bottles had broken and teh…
On arrival 3 bottles had broken and the glass was everywhere. The packaging is not sufficient to protect the bottles in transit
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Answer by world-of-bottles.co.uk
8 Aug 2023
Good morning,
Thank you for your comment.
We are very sorry that there was a problem with your delivery.
Our colleagues have contacted you by e-mail to find a solution together with you.
Thank you very much.
Your team from World of Bottles
9 Aug 2023
Verified review
Do you guys know about bubblewrap?
So many bottles broken on first delivery that we had to ask for a second delivery. Do you guys know about wrapping material, like bubblewrap??? These bottles are traveling with only thin paper on top on them, no protection at all.
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Answer by world-of-bottles.co.uk
11 Aug 2023
Good afternoon,
We thank you for pointing this out and we apologize that there were problems with the shipment.
For ecological reasons, we try to avoid plastic as far as possible and continue to work on our packaging concept.
Your World of Bottles team
17 Jul 2023
Verified review
Damaged bottle delivery.
Boxes rattle with broken glass, packaging was very poor, no protection with in the carton, bottles loosely packed and expected to transport ok
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Answer by world-of-bottles.co.uk
19 Jul 2023
Good morning,
We are very sorry to hear that you have received damaged items.
You are already in contact with our colleagues and we are sure that this incident will be resolved in your favour.
Thank you for your understanding.
Your team from World of Bottles
2 Jun 2023
Verified review
2 bottles were damaged and I have emailed you for a refund with no response
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Answer by world-of-bottles.co.uk
2 Jun 2023
Dear Customer,
Thanks for your review. The requested refund will be made within the next few working days. We apologize for the inconvenience caused and remain at your disposal for any further questions.
Your team from world-of-bottles.co.uk
7 Jun 2023
Verified review
The delivery was slow and some of the bottles were broken during transit.
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Answer by world-of-bottles.co.uk
7 Jun 2023
Hello,
Thank you for your comment.
We are very sorry that your order was damaged during delivery.
Please always contact our customer service in such a case so that we can react promptly.
Our colleagues have sent you a message.
Thank you very much.
Your team from World of Bottles
11 Aug 2023
Verified review
I've not received my order or any information about it.
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Answer by world-of-bottles.co.uk
14 Aug 2023
Dear customer,
we are sorry to hear that you have not received your order. The agreed refund will be made within the next business days. We apologize for the inconvenience and will be happy to answer any further questions you may have.
Your team from world-of-bottles.co.uk
14 Jun 2023
Verified review
Order nor rcved
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Answer by world-of-bottles.co.uk
16 Jun 2023
Hello,
thank you for your comment.
We are extremely sorry that there has been a delay in the delivery of your order.
We are pleased to see that your order has arrived in the meantime and we hope you enjoy our products.
If you have any further questions, please contact our customer service team directly so that we can help you in a timely manner.
Thank you very much.
Your team from World of Bottles