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Top positive review
20 Feb 2024
Verified review
I needed a new garage remote control for an older motor but couldn't see any compatible on the website. I rang somfy uk and the lady I spoke too said she would find out for me. Rang me and sent an email of the one I needed the next day, excellent service. Would highly recommend.
I ordered the wrong part, my fault I accept that but the company's returns procedure is atrocious. I phoned customer service but was put on hold for one hour despite a recorded message instructing me I was about to be transferred, I wasn't. The company should sort out it's staff/phone system or they will get a bad reputation and lose business.
I ordered the wrong part, my fault I accept that but the company's returns procedure is atrocious. I phoned customer service but was put on hold for one hour despite a recorded message instructing me I was about to be transferred, I wasn't. The company should sort out it's staff/phone system or they will get a bad reputation and lose business.
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26 Jul 2023
Verified review
Terrible service for a solid product.
Why when an item is received with missing parts will you not supply a new item until you have received the faulty item back? I had to buy a second unit to replace it to speed up the delivery time ad.my home was insecure as I had removed the old failed unit. Now I am told I have to wait 30 days for my £229 refund
Report review
3 Jun 2023
Verified review
Excellent delivery, 2 days early.
Stop asking me to complete surveys before I have had chance to open the box.
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