electricfence-online.co.ukReviews:
261 reviews in the last 12 months1,217 total reviews
Excellent
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Top positive review
6 days ago
Verified review
From previous experience I knew that delivery would take a few days which wasn't a problem for me. I was kept up to date with the progress of my order by email and the parcel arrived on the specified day in perfect condition. I am happy with the service but if it could be speeded up that would be better.
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Top negative review
22 Apr 2024
Verified review
Bad experience with this company. I ordered electric fence supplies with delivery in 2-4 business days.
Nothing had arrived by 6th business day so I emailed a query.
They then sent a standardised email saying they had cancelled the order due to no stock.
Why could they not have sent this when I placed the order? Had I not chased would they have contacted me? Inconvenient and disappointing customer service.
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Reviews for electricfence-online.co.uk
6 days ago
Verified review
Delivery Experience
From previous experience I knew that delivery would take a few days which wasn't a problem for me. I was kept up to date with the progress of my order by email and the parcel arrived on the specified day in perfect condition. I am happy with the service but if it could be speeded up that would be better.
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11 days ago
Verified review
Great product and quick reliable service
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26 Apr 2024
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5 days ago
Verified review
I received confirmation of my order and payment 2May ORD31540 but as yet on 12 May I have not received confirmation of my order being dispatched and it certainly hasn’t arrived .
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4 days ago
Verified review
For £50 it could have come with a battery!
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21 Mar 2024
Verified review
I ordered fencing stakes and wire. Very prompt delivery. My only criticism was all the plastic packaging including air cushions which are hardly necessary for fencing stakes!
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14 Apr 2024
Verified review
Would liked to receive advice that it had been dispatched
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2 Mar 2024
Verified review
Sent out the wrong product and then told the correct product is out of stock.
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Answer by electricfence-online.co.uk
4 Mar 2024
Dear Customer,
We apologize for the mix-up with your order and the subsequent notification of the item being out of stock. A stock error caused this issue, and we understand the frustration it caused.
We're pleased to note that your return has been processed promptly. We value your understanding and thank you for your patience as we rectified the situation.
If you have further questions, please reach out.
Kind regards, Electric Fence Online
28 Jun 2023
Verified review
Just what I was looking for, reasonably priced and delivered quickly.
My only slight moan is that the tape used for delivery has left large sticky residue on the posts, not the end of the world, but I would rather it wasn’t there.
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10 Jul 2023
Verified review
Fast delivery, great selection of items it's just a shame living north scotland that you get penalised on postage costs otherwise would use more regularly
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11 Jul 2023
Verified review
better tracking / progress info please
would like to have been able to know when delivery was due, but can't fault the price or the packaging :)
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28 Nov 2023
Verified review
Delivery took to long one and half weeks item very good
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29 Nov 2023
Verified review
parcel delivered quickly and well packed
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27 Nov 2023
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Pleased with item. Quick delivery.
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10 Sept 2023
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6 Aug 2023
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8 Jun 2023
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23 Jul 2023
Verified review
Poor delivery and unit had a flat battery. Your staff have tried all they can but ???
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Answer by electricfence-online.co.uk
24 Jul 2023
Dear customer,
Thank you for taking the time to write this review. We are very sorry for the poor delivery and the flat unit. We want to look for a solution together and we send you an email on Friday. We look forward to hearing from you.
Best,
Electric Fence Online
23 May 2023
Verified review
wrong parts
They sent the wrong parts and the correct ones were sent on much later.
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Answer by electricfence-online.co.uk
6 Jun 2023
Dear customer,
Thank you for sharing your feedback. We apologize for the inconvenience caused by sending the wrong parts initially and the delay in sending the correct ones. We appreciate your patience, and we'll use this feedback to improve our processes and ensure a better experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Best,
Team electric fence online