peterhahn.co.ukReviews:
1,094 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
7 Jun 2023
Verified review
I realise it's difficult to get clothes quickly from Germany it would be good to have a faster service.I think that the customer service is very good and helpful on the telephone.
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Our standard delivery timescale is 8-10 working days because we ship our items rather than fly them to the UK. We will of course pass your comments to our Head Office and we apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
4 Jun 2023
Verified review
Takes a long time for order to complete. Like variety, style and quality. Find voucher scheme most difficult to benefit from.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. We are sorry to read you find our voucher scheme difficult - Please email us at service@peterhahn.co.uk so we can discuss this further with you. Kind regards, your PETER HAHN Team.
LW
Linda W.
Peterborough
3 Jun 2023
Verified review
Happy Bunny
Consistent. Quality of merchandise, well packed and in good condition when the package arrives.
My
only criticism is the length of time between ordering and delivery, but understanding that the origin is Germany, it is hardly surprising
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MS
Mary S.
Leics
3 Jun 2023
Verified review
Order not received, nearly a month since I put order into them. They said on 21st May it would be with me soon.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
2 Jun 2023
Verified review
Cloths are lovely but delivery is terrible so will stop me ordering
if I need items quickly.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
1 Jun 2023
Verified review
I entered a voucher number with an order, but it was not acted upon.
I ordered an item 3 weeks ago, and it still hasn’t landed, yet it was ‘in stock’.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
31 May 2023
Verified review
Delivery times are awful compared with other well known brands.
Still waiting for an order placed 3rd May and expecting that was early enough for my holiday in June. Not so sure now.
Some technical issues with their orders, I was informed, and was
offered a discount on my next order, but a discount on the present order would have been far more acceptable!
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
30 May 2023
Verified review
ordering was simple. However !!
ordering was simple
However, your refund service is extremely slow. I am still waiting for a refund which should have been credited to my card, especially as the warehouse has confirmed that you have received my return over 2 weeks ago.
The two items were only returned as they were a poor fit, as all the other items I received have fitted well.
Apparently this is a computer fault as you have recently commissioned a new system.
A not good enough excuse as far as I and probably others are concerned.
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BJ
beryl.james@icloud.com J.
Swansea
30 May 2023
Verified review
Quality and choice excellent. Delivery times appaing
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AL
Anne L.
WAKEFIELD
30 May 2023
Verified review
The delivery time is too long, I have now been waiting three weeks for items that were in stock.
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29 May 2023
Verified review
WEb site easy to order
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BA
Barbara A.
Dorset
28 May 2023
Verified review
Too many catalogs sent. Too many confusing discounts and offers which never seem to work. Orders take a ling time to arfive.
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28 May 2023
Verified review
Quite good clothes but long waits to get them and sometimes out of stock which is annoying when they’re in a new catalogue
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26 May 2023
Verified review
This would help
Better reliability on timing of deliveries
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RS
R S.
Colchester
26 May 2023
Verified review
Delivery
I am satisfied with the products most of the time good quality and there are so many choices to select from but the delivery needs to improve Sometimes it takes much longer for them to be delivered which is very frustrating
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25 May 2023
Verified review
Sometimes very slow. I mostly have trouble ordering on line, rarely recognised as a regular customer, therefore I order as a guest
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MC
May C.
St. Andrews
24 May 2023
Verified review
Placed order on 1 May but still awaiting delivery of same. Some problem within company but was given a £20 voucher in compensation but this is really only worth £5 as an email informs all customers that there is a discount of £15 available. Not impressed on this occasion of the service so far received.
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a system upgrade we experienced teething problems which were not anticipated. Sadly orders leaving our German warehouse have been delayed but we can confirm all orders started invoicing as of the 21.05.2023. We apologise sincerely for the delay at this time but we can confirm this is not usual practice here at PETER HAHN. Kind regards, your PETER HAHN Team.
24 May 2023
Verified review
Difficulty in getting you to accept the correct email address
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We apologise for the inconvenience at this time and will of course pass your comments to our IT department. Kind regards, your PETER HAHN Team.
24 May 2023
Verified review
I returned an item, Bermuda shorts order no 60073911 on 12 May, it is now 24 May and you haven't returned my money. This is not good enough.
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a technical error with our new system we were informed our refunds were sadly not clearing. We are pleased to confirm this error has now been resolved and all refunds issued should clear by the end of this week. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.