peterhahn.co.ukReviews:
1,094 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
23 Jun 2023
Verified review
Order was slow to arrive, and only aprt fulfilled. The delivery note with the items that were delivered stated that the other item should have arrived 5 days before. When I contacted Peter Hahn, they stated that they had no delivery date for the missing item (despite what the dispatch note said....)
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
JB
Julie B.
Melksham
22 Jun 2023
Verified review
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AC
Anne C.
Canvey Island
22 Jun 2023
Verified review
Good selection of clothes and quality, what I believe could be improved is the communication of when items are to be sent out, most companies provide advise / update of orders now.
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21 Jun 2023
Verified review
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AW
Anne W.
Cardiff
21 Jun 2023
Verified review
Great selection of fashion. Down side is the delivery times but generally worth waiting for.
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21 Jun 2023
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21 Jun 2023
Verified review
Very good quality clothing but delivery times are extremely poor.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. We will pass your comments to our Head Office regarding the delivery, we apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
BB
Barrett B.
Alfreton
20 Jun 2023
Verified review
I like the clothes when they arrive. Unfortunately there is always a long delay before clothes arrive and no estimate is ever given of the possible delivery date. If other firms can provide an estimated delivery window, I do not see why Peter Hahn cannot do the same.
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19 Jun 2023
Verified review
As a regular purchaser I do not feel you give due discounts.
Delivery time is excessive - office reorg. Is taking a long time leading to this problem. Sadly I am sticking with them because of the style and quality
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
18 Jun 2023
Verified review
Deliver ordered goods much quicker. I still haven’t received an item I ordered on May 27th
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. We are pleased to confirm your order was dispatched from Germany on 17/06/2023 so you can expect this to arrive within 8-10 working days. We apologise for the delay. Kind regards, your PETER HAHN Team.
IB
Irene B.
Romsey
18 Jun 2023
Verified review
Faster delivery and offers honoured. I could not receive the free P&P offered
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17 Jun 2023
Verified review
Their delivery timescale is poor, much poorer than others selling similar goods. They need to improve upon these timescales or be much more upfront with their service delivery capabilities.
From researching their 'feedback', they obviously have a major problem with 'customer perception', which does not instil confidence in their ability to timeous deliver their products.
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
16 Jun 2023
Verified review
Happy with the service and your updates
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15 Jun 2023
Verified review
The delivery times are far too long
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
15 Jun 2023
Verified review
Better delivery times, and tracked delivery.
Waiting weeks for a parcel, royal mail left parcel outside in the rain whilst I was on holiday, if it was a tracked parcel I could have re-arranged a date for delivery.
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
LP
Linda P.
Cambridge
15 Jun 2023
Verified review
Great customer service
Great at answering questions and very helpful. Good choice of clothing but very slow in sending items.
I hope their new system is up and running very soon which may speed up their service.
Another star when they do!
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AL
Anne L.
WAKEFIELD
15 Jun 2023
Verified review
Delivery times need to be hugely improved - I ordered quite a few items for my holidays (all of which were 'in stock') three weeks before I went and they did not arrive in time.
Whilst I am aware many items come from Germany, 4.5 weeks delivery is just not acceptable in a day and age where most 'orders' are almost the day after.
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14 Jun 2023
Verified review
Like the clothes of course. Delay in delivery could be better somehow.
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EG
Elaine G.
Southampton
13 Jun 2023
Verified review
More classic clothes, slightly different designs from the norm.
You could improve on delivery times.
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