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Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
I am always full of praise for Peter Hahn. The clothes are always well made. Deliveries are reliable. Prices are reasonable. I have only once been disappointed when a new company in Munich failed after months to deliver a leather jacket and I was given no reasonable explanation. Their behaviour was disgraceful. I have avoided them ever since.
A particular jacket in my size was not available when order placed
Was kept informed as to when it was going to be available. There was a 2 month wait.
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6 Jan 2024
Verified review
Wonderful selection - thank you
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6 Jan 2024
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3 Jan 2024
Verified review
I've been waiting too long for orders to arrive.
I would like for returns to be acknowledged at least within a couple of days.
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Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you order took longer than usual to arrive please contact us on 0800 0542120 and one of our agents would be more than happy to assist you and give you any information regarding refunds or any outstanding orders alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email and investigate your query, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
3 Jan 2024
Verified review
I have enjoyed seeing the clothing and shoes online. I love the variety especially Gerry Weber which I wear almost exclusively
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2 Jan 2024
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Please reimburse my money for a jumper that was not suitable. This is not the first time I have had to ring customer services to ask where the payment is. It has made me feel I do not want to shop with Peter Hahn again. Other companies are far better at refunding customers-you are the worst, by far.
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Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you have not yet received your refund as of yet please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you with your query alternatively contact us vioa email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
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