peterhahn.co.ukReviews:
1,163 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
3 Jul 2023
Verified review
I ordered a pair of sandals on the 5th June (Size 3) and was informed that there was a slight delay in delivery. When I had not received them on the 30th June I contacted them to be informed that they did not know how long the delay would be. I cancelled my order. I would have liked to be informed earlier, so that I could have found alternatives. The size is difficult to find.
I am pleased with the promptness which the query was processed.
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5 Aug 2023
Verified review
For some reason I found difficulty in applying the Promotion Code, in contrast to the voucher code, which was very clear and easy to apply. It would also be very helpful if you could indicate approximately how long until the item will be delivered. Could there be advice given concerning safe place of delivery if I'm out, eg. Porch or in alcove.
Would it be possible to text or email me when the item was despatched?
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BJ
beryl.james@icloud.com J.
Swansea
7 Aug 2023
Verified review
I love the catalogues, website, quality and range BUT I hate the long delay between ordering and receipt of the goods. I placed an order for two in stock items three weeks ago and still haven't had them. This is really very poor customer service . I understood that there was recently a reorganisation which was intended to improve the situation - it clearly hasn't.!
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AP
alex p.
holywood
9 Sept 2023
Verified review
My wife is a great fan of all the fashion especially her latest purchase of a twinset along with her other items over a number of years and will continue to do so. Very good quality. On the trouser level 28" does not suit petite it should be around 27" to suit smaller person. Keep up good work. Thanks Alex.
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30 May 2023
Verified review
Peter Hahn has an excellent website & is incredibly efficient once an order is made. Most items are actually out of my price range but there are frequent opportunities to grab something nice. I especially appreciate having such stylish items in bigger sizes -- many ranges only go to 18 max.
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BJ
beryl.james@icloud.com J.
Swansea
23 Aug 2023
Verified review
What a pity they can’t get organised!
I just don’t like this year’s fashions. Plus delivery times are ludicrously long. My last order took over a month. It was only a top which could have been putinthe post and arrived in two days. There’s clearly a big problem in the Company.
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9 Aug 2023
Verified review
I find their delivery times very slow. I appreciate they come from Germany but so do Madeleine & they are quite quick. However, the quality if PH clothes are good.
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17 Jul 2023
Verified review
Long-standing customer & to date I’ve always been delighted with my purchases. The occasional returns have been straightforward and delivery notification is good.
Quality has always been exceptional ,long lasting & timeless. Over the years I’ve had many fabulous prints & styles which I still love & wear to date which remain age appropriate and flattering.
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22 Dec 2023
Verified review
It would be great if the orders could come faster , it takes up to two weeks to receive an order from the time of ordering, however due to the fact that things come from Germany it would be great if my order could arrive quicker, I note that you’ve started to inform me about items leaving the warehouse and on its way which is a great improvement.
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20 Jun 2023
Verified review
I had to wait a bit as they were having a change round, Not a lot of communication to advise me what was happening. Very nice young lady at customer services and when my twin-set did arrive I was very pleased with it and I would purchase from them again. I think it was unfortunate that I ordered when their dispatch were having a move round.
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18 Sept 2023
Verified review
Lovely clothes
I appreciate Peter Hahn's range of clothing very much indeed, and am a regular customer. Their returns system is good too.
My only slight criticism is that their delivery is quite slow, but the clothes are worth waiting for and very possibly we have all become quite impatient since we have become greedy for next day delivery.
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GW
Gabriele W.
Kent GB
6 Nov 2023
Verified review
Thank you!
I love many European labels which - unlike many other outlets - Peter Hahn continue to supply. Your service matches the quality of your products and I thank you for jumping the many post-Brexit hurdles.
The only improvement I would like to see is more communication in relation to order/ delivery status to get an idea of ETA.
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1 Dec 2023
Verified review
PETER HAHN has a great selection of Twin-sets!
PETER HAHN has a great selection of clothes and jewellery. I enjoy browsing the website and the catalogues I receive nudge me towards items I might not otherwise see. Their service is second to none. I might describe the company as delightfully proper, polite and helpful. I love their twin-sets and jewellery in particular.
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30 Oct 2023
Verified review
Always good service on line and by telephone.
My only criticism is with delivery. I live in a block of apartments. The courier leaves package in safe place but I never have notice of the delivery so if I don’t visit that area I do not know that it has arrived. Could you arrange a delivery message please?
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KJ
Kaleidoscope J.
Oxford
6 Sept 2023
Verified review
Your clothes are so very nice, can always see some thing I would like to buy and I usually end up buying something. Your web site is easy to use. I like the delivery by post, so much safer that other companies delivery. Companies who leave the package on you door step. Royal Mail would never do that.
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AF
Adrienne F.
Leeds
21 Sept 2023
Verified review
Admin needs improvement
Don’t like the fact that I can’t access old orders online. Sometimes you buy something and the label has come off and you want to know what the make was. Also very slow delivery service and limited info despatch and expected arrival date. I just love the clothes though so I am sticking with them!
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VH
Valerie H.
Ballyclare
27 Jul 2023
Verified review
I really enjoy shopping on the Peter Hahn site. I know they are changing to a new computer system which can cause teething problems but it would be good for future reference to know if the products aren't available an email could be sent through detailing any problems with orders.
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HK
Helen K.
Bognor Regis
26 Nov 2023
Verified review
Good clothes
Some of the clothes are extremely expensive. Their own are more reasonably priced, well made, amd fashionable. They come beautifully packed amd returns are promptly dealt with. My main gripe is the length of time they take to arrive amd the number of catalogues they send out.
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11 Jun 2023
Verified review
I rang bout an order that I was waiting for that was late and you had already advised me of that but the operator I think his name was Ben told me that my original order was out of stock and so I was able to re order another article which was very good as it was for a wedding.
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CA
CARON A.
HEMPNALL
6 Aug 2023
Verified review
So many lovely clothes. Difficult to choose which one to buy but these days prices dictate. Hopefully, prices will come down a little to help people afford them. I have chosen today a lovely top and will continue to buy from Peter Hahn, as the quality is excellent.
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