peterhahn.co.ukReviews:
1,100 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
14 Jun 2023
Verified review
Like the clothes of course. Delay in delivery could be better somehow.
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JL
Jo L.
carlisle
13 Jun 2023
Verified review
Have not received items yet not the usual first class service
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
EG
Elaine G.
Southampton
13 Jun 2023
Verified review
More classic clothes, slightly different designs from the norm.
You could improve on delivery times.
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13 Jun 2023
Verified review
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BA
Barbara A.
Falkirk
10 Jun 2023
Verified review
Waiting time for delivery was the longest I have experienced, but hope things will improve in the future
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please do be assured once we have fixed our technical issues all deliveries will be delivered in our standard delivery timescale. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
10 Jun 2023
Verified review
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9 Jun 2023
Verified review
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9 Jun 2023
Verified review
Delivery to slow, but quality of goods good.
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9 Jun 2023
Verified review
Send them quicker.
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9 Jun 2023
Verified review
deliver sooner, I have been waiting for my order for more than a month.
v bowyer
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
8 Jun 2023
Verified review
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JP
J A P.
Exeter
8 Jun 2023
Verified review
Change over of system delayed the delivery
Change over of system delayed the posting of the 2 parcels. The Jacket is fantastic but the skirt was dull and not lined so I have se not it back.
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RS
R S.
Colchester
8 Jun 2023
Verified review
Orders arrived very late. Regular updates and if products not available it will be courteous to inform customers
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
8 Jun 2023
Verified review
There was very little communication from the company . Delivery was very slow. Almost a month after I placed the order. Most companies these days send email once an order has been shipped with a link to track the order. Maybe Peter Hahn should think about this .
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Our standard delivery timescale is 8-10 working days. For future orders, please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Delivery can vary but any queries by phone are dealt with in an efficient and pleasant manner
Quality of goods is excellent
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7 Jun 2023
Verified review
Delivery is too slow, puts me off buying again but product is good.
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6 Jun 2023
Verified review
Unhelpful on phone, resulting in my cancellation of order
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Answer by peterhahn.co.uk
6 Jun 2023
Thank you for your review. We are sorry to read of this experience, please email us at service@peterhahn.co.uk so we can discuss this further with you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Jun 2023
Verified review
I received news emails daily but never any information, other than confirmation of the order, about the order. To date after two lengthy waiting telephone call, I would know nothing. The payment was taken two days ago but to date, no order has been received.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
LW
Linda W.
Peterborough
3 Jun 2023
Verified review
Happy Bunny
Consistent. Quality of merchandise, well packed and in good condition when the package arrives.
My
only criticism is the length of time between ordering and delivery, but understanding that the origin is Germany, it is hardly surprising
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CM
Chas McKaig M.
Belfast
3 Jun 2023
Verified review
Disgraceful delivery times.
Speed up the turnaround from initial order to delivery date. My initial order date was the 6th May and my item was shown as in stock, yet here I am almost a month later and still no word on when I will receive my item. Disgraceful. When one looks at other businesses in the same area and yet they can have a seven day turnaround or less. What on earth is wrong with Peter Hann?
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.