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Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
Order placed 23/5/23. Not received as they have new system. Was told on phone it was on its way but didn't arrive. Phoned again end of June to be told it was not available till August. I used Peter Hahn a lot in the past and have always had to wait about 3 weeks as goods come from Germany. Very disappointed that I can no longer shop with them.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
Good selection of clothes and quality, what I believe could be improved is the communication of when items are to be sent out, most companies provide advise / update of orders now.
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22 Jun 2023
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4 - 5 weeks delivery. item returned as received too late. 2 weeks and no sign of refund. not really reliable service.
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
I like the clothes when they arrive. Unfortunately there is always a long delay before clothes arrive and no estimate is ever given of the possible delivery date. If other firms can provide an estimated delivery window, I do not see why Peter Hahn cannot do the same.
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20 Jun 2023
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Ordered an item weeks ago they said they were having difficulty with delivery then heard nothing from them for weeks until I got in touch, they said last week that it would be despatched early this week but so far nothing more from them.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please be advised as soon as your order is dispatched you will receive an email to confirm this. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
19 Jun 2023
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Answer by peterhahn.co.uk
20 Jun 2023
Hello, thank you for your review. If you would like to discuss your review further, please contact us on service@peterhahn.co.uk. We look forward to hearing from you. Kind regards, your PETER HAHN Team.
18 Jun 2023
Verified review
Not yet recieved my order when asking for updates keep getting told be with me soon
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
Order from the 11/05/23 still not arrived and it’s 18/06/23. No courtesy message or update!
Very poor customer service
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
Faster delivery and offers honoured. I could not receive the free P&P offered
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18 Jun 2023
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Poor communication and almost a month on still waiting for my order to be delivered
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
I placed order on 3 rd May and on 23rd May £110.00 was debited to my Bank account but I have not received the goods.
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Answer by peterhahn.co.uk
19 Jun 2023
Hello Hester, thank you for your review. We are sorry to hear that you have not received the goods. We can confirm your order was dispatched from Germany on 14/06/2023 and is now en route to you. We apologise for the delay and any inconvenience caused. Kind regards, your PETER HAHN Team.
17 Jun 2023
Verified review
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. If you would like to discuss your review further, please contact us on service@peterhahn.co.uk. We look forward to hearing from you. Kind regards, your PETER HAHN Team.
16 Jun 2023
Verified review
Happy with the service and your updates
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16 Jun 2023
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Took ages to get dress and a long time to communicate with someone. Now I am waiting for my money to be returned and no communication as to whether they have received dress back.
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
15 Jun 2023
Verified review
Confirm orders by email
Confirm orders by email, Co firm delivery times
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Answer by peterhahn.co.uk
16 Jun 2023
Thank you for your review. All orders placed via our website are confirmed via email, however we are still working on implementing this into orders placed over the telephone and hope to improve our customer communication in the future. Kind regards, your PETER HAHN Team.
Great at answering questions and very helpful. Good choice of clothing but very slow in sending items.
I hope their new system is up and running very soon which may speed up their service.
Another star when they do!
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