peterhahn.co.ukReviews:
1,083 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
28 Oct 2023
Verified review
Delivery could be quicker.
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27 Oct 2023
Verified review
Slow in all areas delivery times and no one available to speak to at call centre.
As a result of a 2 month wait I cancelled order.
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Answer by peterhahn.co.uk
30 Oct 2023
Thank you for your review. We are so sorry to read of the service you have received here at PETER HAHN. As stated in our T&C's we do kindly ask to allow 8-10 working days, stock permitting for the order to arrive. Upon investigating your order, item 10205188 is currently out of stock and this is why this was not provided for you originally. We can confirm no charge was made for the item and we apologise sincerely for the lack of communication regarding this order. Kind regards, your PETER HAHN Team.
JR
Jean R.
Norwich
25 Oct 2023
Verified review
To slow in returning cash!
T
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review, We are sorry to hear you refund took longer than usual we have had delays in relation to processing refunds due to the new system we have implemented, If you can still not locate your refund please contact us on 0800 0542120 so we can do an internal investiagtion to locate your refund, We look forward to hearing from you, Kind Regards Your PETER HAHN Team.
25 Oct 2023
Verified review
Really pleased with the design, quality and elegance of the beautiful fashion .
The only downside is the delivery time. It would be great if this could be speeded up and a tracking number issued.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. If we can be of any further assistance please do not hesitate to contact us, Kind regards, your PETER HAHN Team.
SE
Shandy E.
Hindhead
24 Oct 2023
Verified review
Generally reliable.…
I have found Peter Hahn reliable, good and usually quite prompt in delivery, although just now I am experiencing a slight delay having ordered a couple of items.
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23 Oct 2023
Verified review
Their orders are very slow in coming through, and things are often out of stock. Its very frustrating.
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120.
Kind regards, your PETER HAHN Team
CF
Carol F.
Norfolk
23 Oct 2023
Verified review
Delivery of goods always takes a long time.
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20 Oct 2023
Verified review
Order not fulfilled. Money was taken from my account on sept 4th for my order and after 2phone calls and an email I have been notified today October 20th that my order has been cancelled and the money refunded
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review. We do apologise for the recent delays. Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
20 Oct 2023
Verified review
Slow, costly process.
The goods took a long time to come - approx2weeks. Money taken on ordering. I know the goods come from Germany but why so long to come? I had to make a return of the goods to Devon. Actually had to contact Peter Hahn as I knew they had had my return for I0 days yet there was no refund. Miraculously my refund was processed that day!!! Companies far bigger than PH can process goods very quickly eg M&S so what are PH doing other than keeping customers’ money for too long!M
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of diapatch We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
19 Oct 2023
Verified review
Having been a customer of yours for many, many years I feel that shopping from Peter Hahn is not what it once was for me.
I used to love browsing through the catalogue and ordering via telephone as your representatives where always so very kind and helpful.
Sadly, things have changed.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review we have been experiencing technical issues we are working around the clock to resolve. Typically orders should only take 8-10 working days to arrive, stock permitting. We will pass your comments to our Head Office, for now, In the meantime if we can be of any further assistance do not hesitste to contact us, please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
18 Oct 2023
Verified review
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18 Oct 2023
Verified review
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18 Oct 2023
Verified review
They need to improve customers recording of purchases online.
More reference to purchases made.
Also the need to swap an item for a different size in the same transaction
i.e. return and exchange at the same time.
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Answer by peterhahn.co.uk
19 Oct 2023
Thank you for your email, Please contact us on 0800 0542120 and one of our friendly agents will be able to assist you in replacing your order alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOP as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
KD
Karen D.
LITTLEHAMPTON
18 Oct 2023
Verified review
They have a great range of brands which aren't readily available in shops. My only gripe is that delivery is slow and there are no updates on when the delivery will arrive.
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17 Oct 2023
Verified review
The order was long overdue so I phoned and was told that my credit card hadn’t gone through. It would have been nice to have been contacted
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17 Oct 2023
Verified review
Delivery is painfully slow and the new returns system is very badly thought out
Sizing is inconsistent resulting in multiple returns
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. We have not changed our suppliers/sizing so we are sorry your sizing is inconsistent. As stated in our T&C's all orders should take 8-10 working days to arrive but at present we have been experiencing technical issues we have been working around the clock to try and resolve for our valued customers. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
ST
Sylvia T.
Oakham Rutland
16 Oct 2023
Verified review
Your service is poor
3 weeks to receive the order
I’ll think twice before ordering from you again
Other orders are far more efficient
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. We are sorry the order took a while to arrive, we have been experiencing technical issues we are working around the clock to resolve. Typically orders should only take 8-10 working days to arrive, stock permitting. We will pass your comments to our Head Office, for now please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
16 Oct 2023
Verified review
They never acknowledge when they receive returned goods or will deliver. And do not advise when a refund will be made. Very disappointing as this has become worse over the years.
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. We are very sorry to read you feel this way of our service and this will be passed to our Head Office. At present we are working around the clock to try and improve our valued customers shopping experiences, we are sorry if this is not yet reflected to you. We are doing all we can for our customers at this time. Kind regards, your PETER HAHN Team.
16 Oct 2023
Verified review
Delivery is slow.. I know you say it’s Postal Service but I can order from other companies & get delivery quicker. ???
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.