peterhahn.co.ukReviews:
1,169 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
JE
Jacqui E.
Powys
18 Jun 2023
Verified review
Order from the 11/05/23 still not arrived and it’s 18/06/23. No courtesy message or update!
Very poor customer service
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Jun 2023
Verified review
4 - 5 weeks delivery. item returned as received too late. 2 weeks and no sign of refund. not really reliable service.
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
MJ
Maudie J.
Co Antrim
17 Jun 2023
Verified review
I placed order on 3 rd May and on 23rd May £110.00 was debited to my Bank account but I have not received the goods.
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Answer by peterhahn.co.uk
19 Jun 2023
Hello Hester, thank you for your review. We are sorry to hear that you have not received the goods. We can confirm your order was dispatched from Germany on 14/06/2023 and is now en route to you. We apologise for the delay and any inconvenience caused. Kind regards, your PETER HAHN Team.
14 May 2023
Verified review
Very long delivery time to the UK
They don't make it clear how long the delivery will take. For the UK 8-10 days. Not a problem as long as you know.
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Answer by peterhahn.co.uk
17 May 2023
Thank you for your review. We are sorry for the delay at receiving your orders at present, please be assured we are working hard too dispatch all orders as quickly as possible for you. No charge will be made until dispatch. Please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
RS
R S.
Colchester
8 Jun 2023
Verified review
Orders arrived very late. Regular updates and if products not available it will be courteous to inform customers
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
26 May 2023
Verified review
Can never get the vouchers like today I have a voucher number50400118 valid until 19/06/2023
comes up invalid
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Answer by peterhahn.co.uk
31 May 2023
Hello, thank you for your review. We are sorry to hear that your voucher does not work. Please call us on 0800 0542120 to obtain a new code or email us at service@peterhahn.co.uk and the team will be happy to assist you further. Kind regards, your PETER HAHN Team.
13 Jul 2023
Verified review
Items that were in stock when ordering don’t arrive. No notice given that items are no longer available.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.
BA
Barbara A.
Falkirk
10 Jun 2023
Verified review
Waiting time for delivery was the longest I have experienced, but hope things will improve in the future
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please do be assured once we have fixed our technical issues all deliveries will be delivered in our standard delivery timescale. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
11 Jul 2023
Verified review
The quality of their goods is excellent but their delivery is slow and their refund speed is terrible
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide the excellent service our valued customers have come to expect from us. We apologise for the inconvenience caused in the meantime. Kind regards, your PETER HAHN Team.
9 Oct 2023
Verified review
More communication . Speed up delivery & refunds. Stop offering confusing bribes.
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Answer by peterhahn.co.uk
9 Oct 2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120.
Kind regards, your PETER HAHN Team
14 Dec 2023
Verified review
Expensive.
Delivery takes far too long,
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Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in checking the status of your return item, alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
16 Dec 2023
Verified review
I can't track my deliveries.
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Answer by peterhahn.co.uk
18 Dec 2023
Thank you for your review, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in tracking your parcel alternatively contact us via email at service@peterhahn.co.uk and we will be able to provide a tracking number for your order taht has not been received yet, We look forward to hearing from you Kind Regards, Your PETER HAHN Order.
26 Dec 2023
Verified review
LAED TIMES ARE WAY TOO LONG
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review. We are very sorry to hear you have had a bad experience with us, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you. Alternatively you can contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
CG
Carol G.
Enfield
8 Aug 2023
Verified review
delivery of goods could be much improved!! Takes much too long! Ordering on line is a shambles!
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Answer by peterhahn.co.uk
9 Aug 2023
Thank you for your review. We do sincerely apologise for the long delay, we will of course pass your comments to our Head Office. If items are in stock, typically these should be delivered within 10 working days via Royal Mail. Kind regards, your PETER HAHN Team.
29 May 2023
Verified review
I am still waiting for my order. Where is it and when will it now finally be delivered?
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
18 Jun 2023
Verified review
Not yet recieved my order when asking for updates keep getting told be with me soon
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
18 Jun 2023
Verified review
Poor communication and almost a month on still waiting for my order to be delivered
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
deliver sooner, I have been waiting for my order for more than a month.
v bowyer
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
CB
camilla b.
Ipswich
19 Aug 2023
Verified review
Ordered shoes 22 nd July still not arrived. Not kept informed of reason for delay
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Answer by peterhahn.co.uk
21 Aug 2023
Thank you for your review. Please kindly contact us at service@peterhahn.co.uk so we can resolve this for you. Kind regards, your PETER HAHN Team.
3 Jun 2023
Verified review
I am still waiting for my order a month old.
I am still waiting for my order a month ago having. Made numerous phone calls.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.