peterhahn.co.uk

Reviews:

Extremely slow delivery.

Delivery is poor. Prices are higher

I still have not received delivery of my order placed on 31st May, 2023. Yet again the event for which I wanted the new trousers has passed. Disappointing, but I will continue to wait. There was a message on the order confirmation to the effect that deliveries were taking longer than normal but I think Peter Hahn should try to do more to alleviate the situation.

I never did get my latest order. Kept being ‘told’ my credit card hadn’t been accepted despite phone calls and conversations. Still getting emails now saying the same thing. Shame really. Never did like the long time from order to receiving clothes but felt it worthwhile as the clothes are lovely. Not sure if I will use again unless their system gets sorted out and they can try to complete orders a bit quicker (I do appreciate the clothes come from Germany)

Slow delivery but quality products

Would rather know of delay before I order. And I expected free ostage

The service has deteriorated considerably over the past few months. Communication is poor with no confirmation of order, problems with processing payments probably due to the excessive delay for deliveries. Orders often incomplete with items from one order being delivered over several weeks despite being in stock when ordered. This never used to be case, service used to be excellent. Come on Peter Hahn get yourself back on track, I won't be ordering anything I need quickly or for a special occasion because I can no longer rely on it appearing on time. The two stars are because of the high quality of the merchandise which is consistent.

Service from Peter Han has been seriously affected by their change in administration system recently. Their communication is very poor unlike in the past and I feel, as a retired Banker of 40 years experience in administration, they need too go back to their old excellent system.

I ordered a dress which was shown on the website as "in stock" and then on the order confirmation as "in stock". After 3 1/2 weeks I enquired when the dress would arrive, only to be told that there was no stock at all and that I would only get the dress if there was a return. I checked the website the next day and the dress was still shown as being in stock. Not happy.

I ordered items on June 1 2023 and as yet they have not been received although they “were in stock” at time of ordering. Such delays are not uncommon with this company although this is the longest I have experienced. The company have still given no date of delivery. Pity because the goods are usually of good quality but the delays mean I tend now not to order goods from it.

Honour discount codes. Speed up delivery

Unable to check delivery times is not helpful and delivery times are long. Also, cannot see my order history now.

The quality of the cotton in this jumper was very poor. Very disappointing. Didn't really resemble the photos.

Shoes ordered 29th may still have not got them and no communication, clothes are good but delivery times not

Don't accept orders unless you can deliver within one week

The delivery service is appalling. Only information customers get is, that the order has been sent. After that you have to wait and see, when Royal Mail will eventually deliver. Considering the price you pay, the service leaves a lot to be desired. A good reason for me not to buy from Peter Hahn any more

The returns are credited rather slowly at the moment

I ordered 3 items on 26.05.23. Two of the items arrived swiftly after about 3-4 days. I then received an email on the 1st June saying they were experiencing longer delivery times and offered me a £20 voucher on next order. After waiting a further two weeks for the missing item I phoned to check that it hadn’t gone astray. They said it would arrive shortly and, after a further week I am still waiting for the completion of my order.

A few days after I placed my order, I received an email saying that, due to 'system changeover ', my order was delayed. It eventually arrived nearly 3 weeks after I ordered. I was offered 'compensation ' in the form of a voucher for £20 off a full-priced item over £75, but I was not inclined to give them any more of my money; a refund of the £4.95 postage charge would have been much more appropriate.

Order placed 23/5/23. Not received as they have new system. Was told on phone it was on its way but didn't arrive. Phoned again end of June to be told it was not available till August. I used Peter Hahn a lot in the past and have always had to wait about 3 weeks as goods come from Germany. Very disappointed that I can no longer shop with them.