peterhahn.co.ukReviews:
1,083 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
Read more
Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
Read more
Reviews for peterhahn.co.uk
RS
R S.
Colchester
26 May 2023
Verified review
Delivery
I am satisfied with the products most of the time good quality and there are so many choices to select from but the delivery needs to improve Sometimes it takes much longer for them to be delivered which is very frustrating
Report review
26 May 2023
Verified review
Ordered on 28th April ,payment taken on 15th May,email to say it was on its way on 20th May ,more recent email to apologise for delay.I feel that the information that there would be a delay should have come sooner with the offer to cancel.It has not yet arrived.
Report review
Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
MC
May C.
St. Andrews
24 May 2023
Verified review
Placed order on 1 May but still awaiting delivery of same. Some problem within company but was given a £20 voucher in compensation but this is really only worth £5 as an email informs all customers that there is a discount of £15 available. Not impressed on this occasion of the service so far received.
Report review
Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a system upgrade we experienced teething problems which were not anticipated. Sadly orders leaving our German warehouse have been delayed but we can confirm all orders started invoicing as of the 21.05.2023. We apologise sincerely for the delay at this time but we can confirm this is not usual practice here at PETER HAHN. Kind regards, your PETER HAHN Team.
24 May 2023
Verified review
Difficulty in getting you to accept the correct email address
Report review
Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We apologise for the inconvenience at this time and will of course pass your comments to our IT department. Kind regards, your PETER HAHN Team.
24 May 2023
Verified review
I returned an item, Bermuda shorts order no 60073911 on 12 May, it is now 24 May and you haven't returned my money. This is not good enough.
Report review
Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a technical error with our new system we were informed our refunds were sadly not clearing. We are pleased to confirm this error has now been resolved and all refunds issued should clear by the end of this week. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
24 May 2023
Verified review
Delivery was slow - order took about 10 days yo arrive
Report review
Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We are sorry to read your delivery time was longer than anticipated, as stated in our T&C's we do kindly ask 8-10 working days for your order to arrive. Kind regards, your PETER HAHN Team.
23 May 2023
Verified review
Incredibly long waiting time for goods ordered
Report review
Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We are sorry to read you have not yet received your order, please email us at service@peterhahn.co.uk with your name and address so we can chase this further for you. Kind regards, your PETER HAHN Team.