peterhahn.co.uk

Reviews:

I am still waiting for my order a month ago having. Made numerous phone calls.

My order placed 03 May has not yet been received. Peter Hahn did email to apologise for the delay and offered a £20 voucher off my next purchase but, unfortuately for them, we have all got used to 'quick' delivery on most online orders so waiting for weeks (rather than a few days) will not encourage future orders.

Cloths are lovely but delivery is terrible so will stop me ordering if I need items quickly.

I have waited nearly a month for a delivery and have had no updates.

I entered a voucher number with an order, but it was not acted upon. I ordered an item 3 weeks ago, and it still hasn’t landed, yet it was ‘in stock’.

due to new computer system, they seem to have lost the way, just disappointing and saddening am hopeful that they will be able to fulfill my order shortly

delivery is extremely slow.

Promised delivery dates been and gone

Delivery times are awful compared with other well known brands. Still waiting for an order placed 3rd May and expecting that was early enough for my holiday in June. Not so sure now. Some technical issues with their orders, I was informed, and was offered a discount on my next order, but a discount on the present order would have been far more acceptable!

ordering was simple However, your refund service is extremely slow. I am still waiting for a refund which should have been credited to my card, especially as the warehouse has confirmed that you have received my return over 2 weeks ago. The two items were only returned as they were a poor fit, as all the other items I received have fitted well. Apparently this is a computer fault as you have recently commissioned a new system. A not good enough excuse as far as I and probably others are concerned.

I have shopped with Peter Hahn for years. Great choice of products but I have recently placed two orders at the beginning of this month that I still haven’t received! I called them last week and was told some story about them changing systems and things not going to plan but the orders have been sent. I still haveńt received them and I notice the system change didńt stop the money from being taken out of my account weeks ago!. For the prices I am paying I expect better service and I dońt regard a £20 voucher with a time limit of the end of the month and a minimum spend amount compensation! Why would I buy something else when I haveńt received the original orders? Also there is no tracking system to find out where purchased items are in the chain. Really disappointed!

Quality and choice excellent. Delivery times appaing

Waited three weeks for a refund of return and still waiting.

No e mail acknowledgement of order or notification of dispatch and very slow delivery (more than 2 weeks for order to arrive despite being in stock). Wanted item for holiday in 2 weeks but didn’t order as couldn’t be sure it would arrive in time.

I am still waiting for my order. Where is it and when will it now finally be delivered?

Too many catalogs sent. Too many confusing discounts and offers which never seem to work. Orders take a ling time to arfive.

Inform customers when parcel is despatched and MOST importantly put the CORRECT address on . I know stuff is dispatched from Germany but no matter how I put in my address and I've tried several ways the area of Leicester where I live is missed off so therefor the parcel finishes up travelling the length and breadth of Leicester and Leicestershire . I am still waiting for an order from April 30th . So much so that after quite a while of ordering with Peter Hahn I don't rhink I shall order again.

Painfully slow service. I ordered a pair of shoes on 29th April and to date (27th May) I have still not received them. According to Peter Hahn they have at least now been despatched but I wonder how much longer I will have to wait. I contacted them twice to find out what was going on and was fobbed off with automated letters. Needless to say I will not be shopping with this company again

Can never get the vouchers like today I have a voucher number50400118 valid until 19/06/2023 comes up invalid