peterhahn.co.ukReviews:
1,100 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
JL
Jo L.
carlisle
13 Jun 2023
Verified review
Have not received items yet not the usual first class service
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
12 Jun 2023
Verified review
It should not have happened ...
I have been a long standing client of PETER HAHN. The clothes are fine, but the customer service has recently been pretty bad. The refund was terribly delayed but has finally come in. Whilst trying to get this resolved, I found the people answering emails did not read them properly. To blame was apparently a new system, let's see what the future brings.
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Answer by peterhahn.co.uk
14 Jun 2023
Thank you for your review. We are sorry to hear that the customer service team did not reply to your email correctly. We have passed this over to the Customer Service Manager to prevent this from happening in the future. Kind regards, your PETER HAHN Team.
11 Jun 2023
Verified review
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BA
Barbara A.
Falkirk
10 Jun 2023
Verified review
Waiting time for delivery was the longest I have experienced, but hope things will improve in the future
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please do be assured once we have fixed our technical issues all deliveries will be delivered in our standard delivery timescale. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
10 Jun 2023
Verified review
Ordered two sweaters mid April. As they had not arrived by the beginning of June I phoned to see what had happened. The member of staff was extremely helpful, explaining there had been a fault with the computer system. I received one sweater a few days later but no explanation about the other item. Peter Hahn’s clothing is very good quality but the customer service could be better.
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please do be assured we will deliver your 2nd item as quickly as we can. We are working around the clock to fix our system issues and we regret this has affected our valued customers so much at this stage. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
significant delay in receiving order but quality of item is high
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
HS
Hernibs S.
Northern Ireland
9 Jun 2023
Verified review
Recently the customer service has been less than perfect. Website being updated and some features not available...i.e. seeing my account. hoping this will be rectified soon.
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9 Jun 2023
Verified review
Delays in despatch were caused by new computer system but Peter Hahn did not communicate any information to the customer about this
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
deliver sooner, I have been waiting for my order for more than a month.
v bowyer
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
8 Jun 2023
Verified review
Very slow delivery
Ordered goods on 11th May nothing arrived yet had an email apology but no estimated time to expect anything summer may be over before I get anything
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
8 Jun 2023
Verified review
non delivery
I have been waiting for several weeks for two items from Peter Hahn
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
RS
R S.
Colchester
8 Jun 2023
Verified review
Orders arrived very late. Regular updates and if products not available it will be courteous to inform customers
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
difficulty in getting queries answered
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be politely advised we have over 500 emails to answer from our customers at the moment and we are working hard to answer all queries. We apologise should you not receive a response as fast as you are used too. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Planned delivery date
Great until
Cannot find planned delivery date at end of e mail as stated
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. If your item is in stock delivery will take 8-10 working days. Please email us at service@peterhahn.co.uk for further updates. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
I realise it's difficult to get clothes quickly from Germany it would be good to have a faster service.I think that the customer service is very good and helpful on the telephone.
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Our standard delivery timescale is 8-10 working days because we ship our items rather than fly them to the UK. We will of course pass your comments to our Head Office and we apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
6 Jun 2023
Verified review
Unhelpful on phone, resulting in my cancellation of order
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Answer by peterhahn.co.uk
6 Jun 2023
Thank you for your review. We are sorry to read of this experience, please email us at service@peterhahn.co.uk so we can discuss this further with you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Jun 2023
Verified review
Takes a long time for order to complete. Like variety, style and quality. Find voucher scheme most difficult to benefit from.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. We are sorry to read you find our voucher scheme difficult - Please email us at service@peterhahn.co.uk so we can discuss this further with you. Kind regards, your PETER HAHN Team.
4 Jun 2023
Verified review
I received news emails daily but never any information, other than confirmation of the order, about the order. To date after two lengthy waiting telephone call, I would know nothing. The payment was taken two days ago but to date, no order has been received.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
MS
Mary S.
Leics
3 Jun 2023
Verified review
Order not received, nearly a month since I put order into them. They said on 21st May it would be with me soon.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
CM
Chas McKaig M.
Belfast
3 Jun 2023
Verified review
Disgraceful delivery times.
Speed up the turnaround from initial order to delivery date. My initial order date was the 6th May and my item was shown as in stock, yet here I am almost a month later and still no word on when I will receive my item. Disgraceful. When one looks at other businesses in the same area and yet they can have a seven day turnaround or less. What on earth is wrong with Peter Hann?
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.