peterhahn.co.uk

Reviews:

I ordered a pair of shorts 2nd May. Almost a month later & they still haven’t arrived. I phoned customer service, only to be told that the system has changed & orders are running late, rest assured they are on their way. That was over a week ago. That is my 1st and last order with Peter Hahn!

The delivery time is too long, I have now been waiting three weeks for items that were in stock.

The product I ordered some time ago STILL has not arrived. I have been back to them and they have thanked me for my patience, but this is no time to be asking me for a reference!

I was looking forward to my first delivery. After almost a week I hadn't heard anything. When I contact you, I was I told you were changing over systems and there was no record of me or my order. I didn't feel confident re ordering my holiday clothes in case I ran out of time. Just visited and bought from stores.

still not received order after 29 days what can you say about that.

I placed an order on 1st May and still have not received it and today is the 29th May!

WEb site easy to order

Quite good clothes but long waits to get them and sometimes out of stock which is annoying when they’re in a new catalogue

No delivery on order since April Send voucher as apology but have to spend over £70.... what kind of apology is that!

Have waited 1month for order and still no contact . My previous opinion was high but PH has let me down so I will not rush to make another order!!

I placed an order on 29th April and still have not received the goods. My credit card was debited on 11th May. Peter Hahn are very bad at communication. Offered a voucher to spend on a subsequent order to be used by 31st May when I haven’t even received this order. They seriously need to up their game!

This company has poor customer communications - they accepted orders and forgot to advise that there distribution system was shutting down for a major upgrade (which apparently failed and required a second attempt) - still waiting for a delivery a month later

If they only delivered the goods! So far, they have not delivered either item. They have taken money for one and informed me after I rang up that it was on its way. Yesterday, I sent an email querying the non-delivery and asking what the position is at present. If this is German efficiency......

My order was placed a month ago. The only communication was ten days ago telling me my order had been despatched. When it still didn't arrive I phoned customer service who in an off hand way told me they had systems problems and the order would be despatched in the next few days. It still hasn't arrived. I have now had an email showing that the order still is unsent. But they took payment on

Better reliability on timing of deliveries

It is now four weeks since I placed my order, I also placed another order three weeks ago. I have not received any communication as to when I will receive my orders. I have phoned and was told ten to fourteen days. I think in this modern era of technology one should not have to wait so long for an order when the items are supposed to be in stock and I am being bombarded with “offer emails from Peter Hahn.

I am so disgusted and disappointed in their service. The trusted shop is not worth having because it’s only for 1 month which should be long enough however they take so long to despatch an order, when you finally receive it half that time is eaten up and if you need to return anything for a refund it also takes an unacceptable amount of time. The latest excuse for not processing refunds is “a new system” . Well that doesn’t bode well! Despite chasing 3 times and various conflicting emails I have not received a refund that I have waited 3 weeks for. With the 2 weeks it took them to despatch my order I am now out of time to claim. I am so sick of chasing and waiting! I don’t know what else to do now and it’s very upsetting as the amount is over £400. They just don’t care.

Sometimes very slow. I mostly have trouble ordering on line, rarely recognised as a regular customer, therefore I order as a guest

Quality of goods is great BUT dispatch DREADFUL… twice I have ordered from here, and both times, there has been an unconscionable delay, which has been blamed both times on system upgrades, and I have never received the goods within the timeframe promised. It has also necessitated several phone calls to customer service to try and get the items that I have ordered. Nobody minds delays and problems if one is notified. My gripe is that nobody lets you know that the item is either out of stock or being delayed by up to 8 weeks. I wish I could give a better review, but I have been left very disappointed by this company indeed on several occasions .

I have shopped with Peter Hahn many times and always been happy with the service. This time I had to return an item and despit 2 emails have not received a refund. It has now been 4 weeks.