peterhahn.co.ukReviews:
1,145 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
3 Jun 2023
Verified review
I'm still waiting for my purchase which was made on 5th May
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
LW
Linda W.
Peterborough
3 Jun 2023
Verified review
Happy Bunny
Consistent. Quality of merchandise, well packed and in good condition when the package arrives.
My
only criticism is the length of time between ordering and delivery, but understanding that the origin is Germany, it is hardly surprising
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3 Jun 2023
Verified review
Poor communication from them. I am still waiting for delivery after 6 weeks
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
AF
Adrienne F.
Leeds
3 Jun 2023
Verified review
Apparently PH changed over their system and had major problems getting orders out - but not getting money out of my account! Wrote several times to ask where my order was - no reply. Rang a couple of times and each time got a different story as to when the items had been despatched.
I love PH clothes and have never had a problem in the past other than delivery is very slow, but this time it was appalling. I appreciate something not working but at least get everyone singing from the same hymn sheet and don’t offer compensation that has a time limit and spend limit!
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. We are sorry we have taken your money, but please be assured you will receive the order. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
3 Jun 2023
Verified review
Very long delay in delivery. Order placed May 6 - Still waiting! Had to contact company twice to get an explanation - they did not contact me. Better service expected from a company which charges high prices.
Even the buyer protection service which comes with an order has proved difficult to deal with. Unlikely to buy again
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
2 Jun 2023
Verified review
I placed an order on May 5th and have had no word of its impending arrival, other than a generic email apologising for slow service and offering a discount if I spend another £75!
Abyssmal, - I shan't order again.
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
VH
Valerie H.
Norwich
2 Jun 2023
Verified review
I have not received my very expensive order and Peter Hahn have failed to respond to my request for help
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
2 Jun 2023
Verified review
Ordered a blouse the beginning of may money taken from my bank and no blouse received
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
2 Jun 2023
Verified review
Poor service
I order this item of clothing on 5th May. The transaction appeared on my credit card account nearly 2 weeks ago, I have contacted Peter Hahn twice but the item has still not been delivered! It is now 2nd June.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
2 Jun 2023
Verified review
Very slow delivery, still not received goods ordered at the beginning of February. Poor information, no accurate details on delivery.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
GH
Gabrielle H.
London
2 Jun 2023
Verified review
Service is far, far too slow & response to this is rather lacking.
This has caused me inconvenience & frustration.
After being a regular customer I doubt very much that I will continue.The quality does not always match the cost either.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
2 Jun 2023
Verified review
Item ordered on 5th May has still not arrived even though payment has been taken
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
2 Jun 2023
Verified review
Send too many brochures and delivery times are a complete joke
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
31 May 2023
Verified review
Awful at Refunding
Provide a refund in a reasonable time frame, I have been waiting nearly 30 days and still no refund.
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
SS
sally s.
Penarth
31 May 2023
Verified review
I still have not received my parcel from Peter Hahn. According to my email it was posted on 22nd May 2023 and the money was taken out of my account on the 21st May 2023. Please can you tell me when I will receive it.
Many thanks Sally Spencer
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
31 May 2023
Verified review
Waiting 4 weeks for the delivery of a pair of trousers that were supposed to be in stock - still no sign.
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
MJ
Maudie J.
Co Antrim
31 May 2023
Verified review
I ordered trousers on 3rd May and not yet received
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
31 May 2023
Verified review
I am still awaiting my order placed on the 13th May 2023, I have never known a company to take so long on there deliveries and question myself if I will ever use them again!
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
30 May 2023
Verified review
Very poor delivery and communication as to delay and expectation of when delivery will take place. I was told money wouldn’t be taken until dispatch. My payment was taken on 22nd May but still no idea when good will be received.
This not what I had expected from such a well known brand.
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!