peterhahn.co.uk

Reviews:

Disappointed that I had to go back to find out about my order 3 weeks on. Email thereafter telling me it would be into January as out of stock. 3 days later the order appeared.

I can only give my opinion on the last item I ordered which was a lime green sweater which I thought was too much money at approximately £85 for the quality of the item

Excellent quality but takes a long time to arrive

took 3 weeks to arrive...... customer service were far from helpful

I would have given 5 stars, but they were very slow on delivery time. After all the poor reviews, I was quite concerned. However, the goods arrived well packaged. Unfortunately the boots were too large, and I had to return them. I was refunded quite quickly.

Goods quality great - commications over delivery detail limited and slow

Since your disastrous IT issues of many months I have held back from ordering, just so much hassle and failed orders and failed system. I started today with hope, IMMEDIATELY the registration I was forced to do failed everywhere, I have been a very busy customer of Peter Hahn for decades, still I need to do this farcical 'registration over and over, nothing 'customer number' on any emailed order conf, NOTHING and as recently as September, NO customer number so delving for paper ones. ALSO you keep promising free P&P but it NEVER comes and nowhere to delete it! COME ON PH, get your act together!! You used to be perfection ...and now what happened?

If there is a problem with an order they are too slow to update the customer

Had a problem getting a refund or returned goods earlier this year

Items are very expensive and sizing is so inconsistent across items.

Improve delivery times and communication relating to orders placed especially if there's a delay. an example is an order Ive had since August and whilst instructed it may be out of stock but to pre order if it becomes available have never heard anything.Would be good & helpful to know

The ordering process is pretty simple and the goods are of high quality. No issue. But exchanging goods for a size up or down is not. You have to return the goods and then reorder, incurring postage. When you return things, there is no automatic acknowledgement that P Hahn has received them and is processing the refund, which many other retailers do. Also, I don't see the need for the big boxes used. You are a good retailer, with great choice, but you need to refine things more to make you great and easier to buy from. Sorry, if this sounds harsh, but it is meant in a constructive way.

Very slow delivery. Also miss my account details on your website . Need to look at previous orders and outstanding deliveries . Other than that I really do love all your clothes and a very good selection to please all different ages .

Delivery far to slow in comparison with other on line companies

Some of the clothes are extremely expensive. Their own are more reasonably priced, well made, amd fashionable. They come beautifully packed amd returns are promptly dealt with. My main gripe is the length of time they take to arrive amd the number of catalogues they send out.

quality clothes

reduce prices