peterhahn.co.uk

Reviews:

Still awaiting refund for returned hoods

We returned an item two weeks ago and haven’t yet had an acknowledgement nor a refund

I have had several good quality items but the delivery length of time waiting is atrocious

Order never arrived

I have still not received my order one month after order date Despite telling me it was despatched weeks ago

Do not list items which are not in stock.

Since the system change Peter Hahn has changed. Peter Hahn was once a 100% reliable company. Now I’m waiting months for refunds or even for orders to be delivered. I still can’t check my orders or returns online and have to call several times to get anywhere. After months you should thing the system change over is in place and everything is in working order again. I’m still waiting since many weeks for a cardigan to be delivered and not even receive a message regarding the delay.

Good product but delivery is too slower

The long wait before you get what you ordered. I ordered sandals early July, still no sign of them.

Some items ordered take too long to be delivered.

I tried so hard to get my order and I gave my card info several times on the phone and online and they said it had gone through but they kept then later sending me messages that it had been declined… i asked someone to call me and it never happened. There’s nothing wrong with my card, I have been using it elsewhere like normal. Even when I complained on email I received no response.

Excellent choice of fashion but ordering/delivery is problematical and spasmodic. Several times I have ordered an item of clothing, given an expected date when item will be available for delivery but never hear anything when its delayed even further. I am losing confidence with Peter Hahn and its Logistics. At one point it was my 1st choice for fashion buying but because of huge delays , length of time to dispatch & deliver am looking at other companies. Communication is an issue too.

The time spent between ordering and delivery ,when an item is in stock, is way too long. Communication isn’t good when it comes to taking money from my account and sending items out for delivery And everything is put down to a new system that has taken most of the year to be installed .

Quality items for most of the time but delivery takes far too long!!

Cant see what you ordered and dont know when its despatched. The customer area on the website leaves alot to be disired.

Waiting for an order from May, told yesterday (after 3-4 phone calls) 10/08/23 that I would now be getting a refund.

Service dreadful

Could get no reply when phoning to place order. Tried on 3 consecutive days. Explanation was changes in system! Previous order for jacket never arrived on phoning told it was on way but item never delivered with no explanation.

Ordered item showing in stock. Several phone calls later and over a month told the item was out of stock. If I hadn’t contacted them I would not have been notified. Very poor customer service

You took payment for a pair of sandals on 6 July 2023. I didn't receive the sandals until 3 August. You have taken a payment of £71.00 for a blouse (on 8 July 2023) & I still haven't received it. I have repeatedly asked for a refund for this item, which you have denied, saying it's been dispatched. It clearly hasn't. Your promise not to take payment until an item has been dispatched is therefore meaningless as it has been broken twice-over. You are clearly liars. I am still awaiting refunds for 3 items returned to you on 5 July 2023 & for which you have confirmed receipt. I had to ask for this confirmation. You have yet to make me a refund of the promised & agreed discount on a full-price hat which I purchased on 24 June 2023. I check with my credit card company every 5 days whether or not the overdue refunds have been received & to date they have not. On 3 August your telephone advisor confirmed your safe receipt of 2 coats & a scarf & advised no refunds had been paid out. He also advised the damn blouse had yet to leave your warehouse. You are now trying to pretend that all this is my fault because I "cannot locate the refunds". Sorry, lame excuse & it won't work. You say you have contacted your head office to check the number of the card to which refunds have been applied. What absolute crap. Just another stalling tactic not to make the refunds. You've had the cheek to offer me compensation of a £20 voucher I can set against a future purchase together with free postage. Do you seriously think I am going to buy anything further from you? Dream on. Seems to me you may be about to go out of business & can't afford to let the money go. Right??