peterhahn.co.uk

Reviews:

It’s taken over four months to actually purchase a jumper. Been told umpteen times it coming, it’s there.it’s on its way and it was never properly ordered. Also it takes far too long to receive anything, and refunds are also unfortunately slow. There are three planes a day from Germany so goods should be here in days

1 have ordered again from them, to give them another chance, have not recived my order again can not get into my account on line to see were it is they are still saying doing a upgrade on there systems, but there never get in touch with me to keep me updated. The upgrade started in MARCH! also my order was ordered on the 8th of September.

Poor communication, conflicting messages, delays, long waits for phone calls to be answered, poor service overall … would never use again.

having to wait for an order for over two months is not good at all, and still I don't know when I will recieve my goods

Delivery was slow and refund was slow - having said that, thank you for including a refund of my original postage.

Pleased with their products. But delivery still too slow. BREXIT?

Why do you bother to send me your brochures with a 15% discount voucher which I used against my recent order, which incidentally showed as IN STOCK and then cancel the order? I have ordered these pyjamas a few times before and did have to wait for them longer than average, but did receive them. I have now ordered pyjamas from Harrods, Hanro and have receive them.

About six weeks ago I sent in an order. I have only received one item so far - I ordered a padded jacket and it has arrived and is good quality. But where is all the rest of the order?

Beautiful collection of items sold. Good quality, described accurately and fairly priced. Lost 2 stars for the slow delivery and lack of communication.

your customer service is very poor you owe me70ponuds for an order deb my account 2/8/23 and not delivered I have contacted your customer service three times and your CEO in Germany, but you have not contacted me I have asked my credit card company to investigate your ethics are very poor

The items I ordered appear to be very good quality. The sale price was very favourable when I ordered them. However, my order has not been fulfilled. The items are "Currently out of stock - pre-order now if available". It would be helpful to be kept informed about whether or not the items might be coming back into stock.

Ordered on 2/08 not received yet rubbish will not shop there again

Deliveries are taking such a long time, and not being able to view my orders online then having to ring and wait 10 minutes for them to answer the phone is very poor !

I have been waiting many months for a order, I keep ringing, every time I am told it’s in stock and on its way, nobody follows it up, since there system change it’s been appalling, I have shopped with Peter Hahn for many years, but not any more I will be taking my custom elsewhere. Doreen Pragnell

Get system up and running . I can no longer see what I have ordered and when to expect it to arrive.

I like their range of clothes, but OH , their delivery. Lasts two purchases have been over a month to deliver.

The goods were too big for me and I needed to return for a refund. There was a prepaid return label enclosed, my invoice but no return form. I emailed customer service twice and each reply said to complete the return form! I then telephoned customer service and was advised that “sometimes the system didn’t print the return form”. I returned the goods on the 22/08/2023 with my invoice and noted on the invoice the reason for the return. I have not yet received my refund. I telephoned customer service on 01/09 and was told the goods were received and it could take up to 14 days for a refund to be made. I am not a happy customer.

Speedier delivery, goods are overpriced for their quality, wrong size sent, free delivery and returns would also help.

I’m still waiting for a refund from May, despite promises it still hasn’t been received. Two orders still haven’t arrived yet money was taken from my account 4/8/23 for one order yet they tell me it was only dispatched on29/8/23. They also took money out of my account and the item still isn’t in stock. Surely it’s illegal to keep taking the money and not sending the goods

I have been a Peter Hahn customer a very long time but just lately they have been poor at delivery and respecting their customers so much that I have written to the CEO in Germany if you contrast their service with Marina Rinaldi Peter Hahn is very poor