peterhahn.co.ukReviews:
1,204 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
25 Oct 2023
Verified review
Really pleased with the design, quality and elegance of the beautiful fashion .
The only downside is the delivery time. It would be great if this could be speeded up and a tracking number issued.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. If we can be of any further assistance please do not hesitate to contact us, Kind regards, your PETER HAHN Team.
24 Oct 2023
Verified review
Still waiting for a refund. Peter Hahn very bad at keeping touch with customers.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review, We are sorry to hear you have not received your refund, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience caused to you on this occasion Kind Regards, Your PETER HAHN Team.
EC
Elizabeth C.
Glasgow
21 Oct 2023
Verified review
I gave you 5 stars
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review, please contact us on 0800 0542120 if we can be of any assistance to you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, we look forward to hearing from you, Kind Regards, Your PETER HAHN Team.
21 Oct 2023
Verified review
Three attempts have been made to make a purchase using a valid debit card. This has been for a footwear item that will assist my elderly mother with arthritis.
Peter Hahn only let me know by email days after giving card account details that they cannot process the payment, at the point of despatch rather than at the point of submitting card details. They also state this is a regular problem. I therefore wonder how they stay in business.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your email, We are sorry to hear that your payment was not successful, Please contact us on 0800 0542120 so we can re-take your payment information and process your order, We look forward to hearing from you Kind Regards Your PETER HAHN Team.
20 Oct 2023
Verified review
Took way too long for delivery and returns,the whole process from delivery to return and refunding me took around 8 weeks !
My first purchase with Peter Hahn and sorry to say probably my last.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review. We are sorry to hear your refund took longer than usual, Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. In the meantime if we can be of any further assistance Please do not hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
20 Oct 2023
Verified review
Slow, costly process.
The goods took a long time to come - approx2weeks. Money taken on ordering. I know the goods come from Germany but why so long to come? I had to make a return of the goods to Devon. Actually had to contact Peter Hahn as I knew they had had my return for I0 days yet there was no refund. Miraculously my refund was processed that day!!! Companies far bigger than PH can process goods very quickly eg M&S so what are PH doing other than keeping customers’ money for too long!M
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of diapatch We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
19 Oct 2023
Verified review
Having been a customer of yours for many, many years I feel that shopping from Peter Hahn is not what it once was for me.
I used to love browsing through the catalogue and ordering via telephone as your representatives where always so very kind and helpful.
Sadly, things have changed.
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review we have been experiencing technical issues we are working around the clock to resolve. Typically orders should only take 8-10 working days to arrive, stock permitting. We will pass your comments to our Head Office, for now, In the meantime if we can be of any further assistance do not hesitste to contact us, please accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
18 Oct 2023
Verified review
They need to improve customers recording of purchases online.
More reference to purchases made.
Also the need to swap an item for a different size in the same transaction
i.e. return and exchange at the same time.
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Answer by peterhahn.co.uk
19 Oct 2023
Thank you for your email, Please contact us on 0800 0542120 and one of our friendly agents will be able to assist you in replacing your order alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOP as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
16 Oct 2023
Verified review
They never acknowledge when they receive returned goods or will deliver. And do not advise when a refund will be made. Very disappointing as this has become worse over the years.
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. We are very sorry to read you feel this way of our service and this will be passed to our Head Office. At present we are working around the clock to try and improve our valued customers shopping experiences, we are sorry if this is not yet reflected to you. We are doing all we can for our customers at this time. Kind regards, your PETER HAHN Team.
16 Oct 2023
Verified review
Delivery is slow.. I know you say it’s Postal Service but I can order from other companies & get delivery quicker. ???
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Answer by peterhahn.co.uk
17 Oct 2023
Thank you for your review. As stated in our T&C's we do kindly ask you to allow 8-10 working days as we ship from our German warehouse. These orders are driven over in our lorries, hence the delay on delivery at times. Please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
15 Oct 2023
Verified review
Enquired when they were going to ship as not heard anything for 2 weeks and finally a response that item out of stock
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Answer by peterhahn.co.uk
16 Oct 2023
Thank you for your review. We are so sorry that your item was not available to be dispatched. Please be assured no charge will be made until we receive further stock supplies and if you would like us to cancel the order, we can of course do so. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
12 Oct 2023
Verified review
I have been waiting for my £299 refund since September 25th, and have received emails about stock taking in Germany. I would definitely not recommend this company.
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Answer by peterhahn.co.uk
12 Oct 2023
Thank you for your review, We are sorry to hear you have not received your refund as of yet Please contact us on 0800 0542120 so we can investigate this query for you alternatively contaact us via email st service@peterhahn.co.uk and use TRUSTEDSHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
11 Oct 2023
Verified review
Slow delivery, complicated returns.
The orders take forever to arrive. Not many options for returning, especially when there are no Post Offices nearby. Lack of communication.
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Answer by peterhahn.co.uk
12 Oct 2023
Thank you for your review, We are sorry to hear you have not received your order as per our terms and conditions our delivery time scale is 8-10 working days from the date of dispacth, If you are unable to return your parecel via a local post office give us a call on 0800 0542120 and we can arrnage a collection to pick up your return item if needed, We look forward to hearing from you Kind Regards, Your PETER HAHN Order.
EW
Esther W.
Sligo. Ireland
9 Oct 2023
Verified review
I ordered a Basler skirt from Peter Hahn but never got it. Why?????!!!!!! No reply with the reason for this. Great for business.
Regards,
Esther Williams.
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Answer by peterhahn.co.uk
10 Oct 2023
Thank you for your review. Please kindly contact us at service@peterhahn.co.uk and we will investigate this further for you. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
7 Oct 2023
Verified review
I still have not received my order which I placed on the 9th September. They have not contacted me about the delay. I have rung them twice, the last time a week ago and they said the item was in and it would be sent out immediately, I have not received it yet. I am fed up and ready to cancel my order.
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Answer by peterhahn.co.uk
9 Oct 2023
Thank you for your review. We do apologise for the recent delays. Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
5 Oct 2023
Verified review
Waiting times for delivery far to long
When you place an order with them at the beginning of September, you don’t expect to have to wait until the beginning of November to have it delivered
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We are very sorry to hear your order took longer than expected Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
5 Oct 2023
Verified review
Faster delivery required and quicker refunds given
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We are sorry to read you feel this way, please contact us on 0800 054 2120 so we can give you information on your account regarding payments, and outstanding orders, we look forward to hearing from you. We apologise sincerely for any inconvenience caused at this time. Kind regards, your PETER HAHN Team.
4 Oct 2023
Verified review
Had to cancel an order as it took too long .
The next order apparently failed because they couldn't take payment. They did not inform me of this so I waited and waited for the order. I only found out when I contacted them via email. It took quite some time for them to respond
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We apologise sincerely that at this time your order was unable to be fulfilled. We will escalate your comments to our Head Office regarding the inconvenience caused to yourself. In the meantime if we can be of any further assistance do not hesitate to contact us Kind Regards. your PETER HAHN Team.
IM
Isabel M.
Nursling
1 Oct 2023
Verified review
The item never arrived - ordered so long ago I've forgotten when, but it was a summer item, and it's now autumn!
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Answer by peterhahn.co.uk
2 Oct 2023
Thank you for your review. Please kindly contact us at service@peterhahn.co.uk and we will investigate this order for you. We look forward to your response. Kind regards, your PETER HAHN Team.
1 Oct 2023
Verified review
VERY SLOW DELIVERY .
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Answer by peterhahn.co.uk
2 Oct 2023
Thank you for your review. We apologise sincerely for any long delivery time at present, and we will escalate your comments to our Head Office. Kind regards, your PETER HAHN Team.