peterhahn.co.uk

Reviews:

The clothes are fabulous, well made and well designed, especially for a tall woman. However, the website is not wonderful with issues over card payments not being accepted, without it being clear what had happened. In addition their communication is poor, far more email updates would resolve apparent lack of progress. Also, returns take a long time to process and the wait for refunds is very lengthy.

I ordered long boots online from Peter Hahn on the 6th of April 2023. After about 25 days I sent them a message inquiring about my order. They replied that they never received my order, and if I'd like I could order again from them. I used my debit card details online to order from Peter Hahn in the first place, and now I don't know where this order went and who got it, if it didn't reach Peter Hahn. I find that this is a very dangerous negligence, and I certainly don't want to order anything online from Peter Hahn again. I hope that someone could explain to me who received my order, and whether the details of my debit card are safe. This is a very worrying experience.

difficult to rate when you haven`t received the goods

Delivery time was too slow and still waiting on a refund weeks later.

Takes too long for ordered items to arrive.

∂elivery of an item from stock is now at the 3 week stage and still no sign of when it might be delivered.Your customer service person had no idea of what the term customer service meant.She finally told me she was not actually a customer service advisor and all the customer service staff had gone home.After various meaningless platitudes she then told me not to raise my voice .Goodbye to Peter Hahn they won't be getting our money again.

Communication! You aren’t advised when order has been despatched. No tracking available and customer service can’t give true information on where order is and if it’s been sent. A tad frustrating, when you pay £4.95 for delivery order took 20 days to arrive.

Slow delivery, difficult to place order online. Somewhat overpriced.

delivery is very slow, where is my order promised for 30/4/23?

Have not received my order please help

I have been waiting 5 weeks for an order without any updates. Wide selection of beautiful clothes but no customer service

The products are first class. Delivery takes at least 2 weeks but payment is immediate.

I was a bit disappointed. The system charged me full price for a couple of items, even although my screen showed that 40% discount had been applied before I paid. Interaction with customer services was disappointing in relation to getting the overcharge refunded. I had to wait until my order arrived to see if I was going to keep the two items and then it was to be resolved. I kept one item and returned the other, but of course the amount refunded wasn't correct which meant yet another interaction with customer services. Disappointing overall.