peterhahn.co.uk

Reviews:

Placed order on 1 May but still awaiting delivery of same. Some problem within company but was given a £20 voucher in compensation but this is really only worth £5 as an email informs all customers that there is a discount of £15 available. Not impressed on this occasion of the service so far received.

I have shopped with Peter Hahn many times and always been happy with the service. This time I had to return an item and despit 2 emails have not received a refund. It has now been 4 weeks.

Difficulty in getting you to accept the correct email address

Items ordered often are not in stock, being placed as they say, on back order, wasteing time for shopper, then, returns appear to take far too long to process in Britain, and contacting customer services is absolutely pointless, they pleasantly fob you off without an answer to your query. Or, customer services admit not having the required information available, as is the case due to computer system change over that Peter Hahn is currently undertaking. Not least, they've super complicated invoices which confuse customers, with endless long codes of numbers and letters, far too many often leaving item description out altogether. And does estimated date of delivery actually mean anything at all, or is it set up just to disappoint. I'm sure that those employed are doing what they can with what's available, they seem pleasant enough. How about Peter Hahn also ask customers for their clothes shopping needs, so they can start designing some nicer clothes, far too many tops with large vulgar prints. I hope things are resolved once their new system is in place. However, I'm still awaiting my returns refunds and with tracking showing they've successfully been returned, yet I've had no feedback on refund and no refund to date. Disappointed but hoping things will change for the better.

I returned an item, Bermuda shorts order no 60073911 on 12 May, it is now 24 May and you haven't returned my money. This is not good enough.

Delivery was slow - order took about 10 days yo arrive

Incredibly long waiting time for goods ordered

Still waiting for my order placed 20/4/23

Ordered on different occasions two pairs of sneakers one pair on 24 April and another pair 5 May. Both pairs were returned immediately and haven’t received refund for either pair. Very annoyed as this will incur interest on my credit card. Will certainly think twice before ordering anything from Peter Hahn again. Spoke to someone on the phone who said I would get my refund, but still no luck. I could have been to Germany and back in the time it is taking to get my refunds. Very poor, Joan Paxton, Longforgan DD2 5 FB

The money went out of my bank on 12 April. I sent them back on 25 April. I still haven't received my refund. I have contacted you twice and have been told today that the money should be in my account by the end of next week. Very disappointed with the service.

Lost an order and after persistent e mails from me eventually offered a meagre apology. No offer to reprocess it or compensate for their inadequacies.

I ordered a ladies cardigan on April 20, 2023, and about a week later received an e-mail from Peter Hahn informing me that because of a problem with their suppliers the order would be delivered no later than June 26, 2023, some 2 months after the order was placed. As the cardigan was intended as a birthday present for my wife on May 2 the surprise has fallen a little bit flat to say the least. While I appreciate that Peter Hahn do not have any control over suppliers' problems, I do not think I will be ordering anything else from this company anytime soon.

Clothes are great. Good choice of sizes styles and prices but delivery is dire! I ordered something on 2/5 /23 and haven’t received it by 18/5/23. You need to despatch items quicker. You need to use a different courier. Royal Mail is hopeless! I’ve shopped at Peter Hahn for years and your delivery is getting worse not better.

It said that there is £5.00 off, it did not give me any chance to go to put in the code for this, so I have [paid the full price. Not very pleased about this. The item number is 80115077, ordered by J Coville. please refund the £5.00

It's a good website. The only problem I have is that I entered my voucher code 504 415 39 for £15 off + free P&P but I had P&P added to my total?