peterhahn.co.ukReviews:
1,109 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
Read more
Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
Read more
Reviews for peterhahn.co.uk
9 Jun 2023
Verified review
Been waiting for4 weeks for my order.Phones lines always busy.
Report review
Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
No sign of items ordered on 12th May
I ordered items worth over £400 on 12th May. No sign of them arriving.
An apology that there is a delay with all current items out for delivery with a voucher was sent out to all shoppers.
I have had no further news about items
Report review
Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
Have not received order YET !!!!
Report review
Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
Appalling Company
Appalling delivery times and complete lack of any email communication to advise on delivery date. Waited over a month to receive a dress. Will never ever use again.
Report review
Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. We are sorry to read you feel this way, please do check your emails as we have communicated with you via email regarding your queries. Kind regards, your PETER HAHN Team.
8 Jun 2023
Verified review
Very slow delivery
Ordered goods on 11th May nothing arrived yet had an email apology but no estimated time to expect anything summer may be over before I get anything
Report review
Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
SS
Sheila S.
Nottingham
8 Jun 2023
Verified review
Two orders still to be received
I placed two orders, one on 1st. May and the second on 11th. My account was charged for both items on 22 May and I have not yet received either of them. Absolutely terrible service!!
Report review
Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
8 Jun 2023
Verified review
I placed an order due for a delayed delivery on 25th May. I contacted customer service last week only to be told there had been issues their end with payment processing. No evidence of my order. I then cancelled. Very disappointed as I have purchased goods in past.
Report review
Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. We are sorry to read there was an issue with processing your payment, please email us at service@peterhahn.co.uk. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
CO
Catherine O.
Melrose
8 Jun 2023
Verified review
Sort out your deliveries. You are taking far too long.
Report review
Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
8 Jun 2023
Verified review
non delivery
I have been waiting for several weeks for two items from Peter Hahn
Report review
Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
difficulty in getting queries answered
Report review
Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be politely advised we have over 500 emails to answer from our customers at the moment and we are working hard to answer all queries. We apologise should you not receive a response as fast as you are used too. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Planned delivery date
Great until
Cannot find planned delivery date at end of e mail as stated
Report review
Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. If your item is in stock delivery will take 8-10 working days. Please email us at service@peterhahn.co.uk for further updates. Kind regards, your PETER HAHN Team.
DM
DEREK M.
NEWARK
7 Jun 2023
Verified review
Deliver the goods in reasonable time. We placed our order on 10/5, were advised that 4 of the 6 items had been despatched, were debited for the goods on our credit card and we are still awaiting the goods!
I rang yesterday lunch time to complain and when I eventually spoke to an operative, she was very offhand and advised they would be on their way from Germany. Needless to say we shall not be using Peter Hahn again.
Report review
Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Your order is in transit and is due for delivery any time now. Please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Order placed on the 10th May, money taken from account 21st May. I have sent numerous e-mails chasing the order and have been told it’s on its way, but they have not been able to provide a tracking number even when I requested it. It’s now 7th June and I still have not received £80 item - dreadful service.
Can someone provide a refund!
Report review
Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Your order is in transit and is due for delivery any time now. Please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Disappointed ☹️
Ordered and paid for two garments some time ago and yet to receive them even after two phone calls enquiring as to their whereabouts.
Report review
Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Your order is in transit and is due for delivery any time now. Please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
I realise it's difficult to get clothes quickly from Germany it would be good to have a faster service.I think that the customer service is very good and helpful on the telephone.
Report review
Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Our standard delivery timescale is 8-10 working days because we ship our items rather than fly them to the UK. We will of course pass your comments to our Head Office and we apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Deliver the order and communicate more clearly and honestly. U have been refused a refund, do not have my goods and nothing is beingdone!
Report review
Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. With our new system being implemented we are still experiencing a few teething problems. We are working hard to issue all refunds and dispatch all orders, we have implemented an answering message on our phone line to explain why there are such delays at present. This is not usual practice here at PETER HAHN, and we are working hard to resolve this. We apologise sincerely for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Ordered in April They took payment in May I still haven’t received my order
Report review
Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Your order is in transit and is due for delivery any time now. Please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
5 Jun 2023
Verified review
Unacceptable wait on the phone. Failure to deliver when stated. Did not get in contact to explain delay. Systems not up to the task. Will not use them again,
Pity as some of the brands they offer are good in themselves.
Report review
Answer by peterhahn.co.uk
6 Jun 2023
Thank you for your review. We have just implemented a messaging service on our phone line to explain we are exeptionally busy at present and we apologise should your call not be answered immediately. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
4 Jun 2023
Verified review
Order not received - why does it take so long?
Report review
Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
4 Jun 2023
Verified review
Takes a long time for order to complete. Like variety, style and quality. Find voucher scheme most difficult to benefit from.
Report review
Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. We are sorry to read you find our voucher scheme difficult - Please email us at service@peterhahn.co.uk so we can discuss this further with you. Kind regards, your PETER HAHN Team.