peterhahn.co.ukReviews:
1,086 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
JB
Jean B.
Grantham
19 May 2023
Verified review
I still have not received my cardigan. I was informed of the delay, but demand for the item (advertised at a reduced price in at least one magazine) should have been anticipated.
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Answer by peterhahn.co.uk
19 May 2023
Thank you for your review. We can confirm due to a system upgrade, orders have sadly been taken slightly longer to be processed than normal. Please contact us at service@peterhahn.co.uk, and as soon as this is available, we will email your Royal Mail tracking information to you. Please accept our sincerest apology for the delay at this time. Kind regards, your PETER HAHN Team.
19 May 2023
Verified review
Lost an order and after persistent e mails from me eventually offered a meagre apology. No offer to reprocess it or compensate for their inadequacies.
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Answer by peterhahn.co.uk
19 May 2023
Hello, thank you for your review. Please be advised if an order is ever lost during transit, we will always refund the order and give you the opportunity to reorder should you wish to. Please contact us at service@peterhahn.co.uk and one of our agents will be pleased to resolve this for you. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.