peterhahn.co.ukReviews:
1,204 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
19 Jun 2023
Verified review
Haven’t received my order yet and I ordered it 3 weeks ago!!
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Answer by peterhahn.co.uk
20 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
JE
Jacqui E.
Powys
17 Jul 2023
Verified review
The delivery time is far too long. 5-6weeks is ridiculous!
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Answer by peterhahn.co.uk
17 Jul 2023
Thank you for your review, We are sorry to hear that delivery has taken longer than usual, We have just implemented an entire new system which has caused delays with dispatching orders and processing return items we are working alongside our head office almost around the clock to complete all and any outstanding orders, Our delivery timescale is usually around 8 - 10 working days from the date of dispatch for in stock items as per our terms and conditions, we apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
10 Jun 2023
Verified review
I am still waiting for an order I place nearly a month ago.
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please can you kindly email us at service@peterhahn.co.uk so we can chase this further for you? We hope to hear from you soon. Kind regards, your PETER HAHN Team.
3 Jun 2023
Verified review
I'm still waiting for my purchase which was made on 5th May
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
25 Jun 2023
Verified review
Don't accept orders unless you can deliver within one week
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale of 8-10 working days. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Jun 2023
Verified review
Order has still not been delivered, nearly a month later…
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
6 Jun 2023
Verified review
Unhelpful on phone, resulting in my cancellation of order
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Answer by peterhahn.co.uk
6 Jun 2023
Thank you for your review. We are sorry to read of this experience, please email us at service@peterhahn.co.uk so we can discuss this further with you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
7 Aug 2023
Verified review
I still have not received my order - it's been 7 weeks!
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Answer by peterhahn.co.uk
8 Aug 2023
Thank you for your review. Please email us at service@peterhahn.co.uk so we can investigate this further for you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
CO
Catherine O.
Melrose
8 Jun 2023
Verified review
Sort out your deliveries. You are taking far too long.
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
25 Jul 2023
Verified review
The shoes my wife ordered a month ago have not ariveds
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Answer by peterhahn.co.uk
25 Jul 2023
Thank you for your review. We are sorry to read this, please email us at service@peterhahn.co.uk and include ' TRUSTED SHOPS REVIEW ' in the subject and this will help us identify your query and track the order for you. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
14 Jul 2023
Verified review
Have not had any update on order from six weeks ago
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Answer by peterhahn.co.uk
17 Jul 2023
Thank you for your review, We will pass your feedback back to our head office. Rest assured that we are working hard alongside our head office to ensure we are meeting every customer's expectations. Please contact us 0800 0542120 so we can action your request and update you on your order, we look forward to hearing from you We apologise for any inconvenience caused to yourself. Kind Regards, Your PETER HAHN Team.
MJ
Maudie J.
Co Antrim
31 May 2023
Verified review
I ordered trousers on 3rd May and not yet received
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
30 Sept 2023
Verified review
Very slow! getting my order and no communication
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Answer by peterhahn.co.uk
2 Oct 2023
Thank you for your review. We apologise sincerely for any long delivery time at present, and we will escalate your comments to our Head Office. Kind regards, your PETER HAHN Team.
22 Jun 2023
Verified review
Not received my items after 6 weeks of ordering.
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
18 Jun 2023
Verified review
Pay my refunds as you claim you have but have not
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. Please contact us on 0800 054 2120 or service@peterhahn.co.uk to discuss this further. We look forward to hearing from you. Kind regards, your PETER HAHN Team.
DA
Dory A.
Prestatyn
15 Jun 2023
Verified review
Haven't received my orders from over a month ago.
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Aug 2023
Verified review
Delivery time too long. Quality of products good
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Answer by peterhahn.co.uk
23 Aug 2023
Thank you for your review, We are sorry you think our delivery period is too long. As per our terms and conditions, our delivery time is 8-10 working days from the date of dispatch. If you are looking to place an order, I would advise calling in advance to check the levels of the stock with one of our friendly agents on 0800 0542120. Alternatively, you can contact us via email at service@peterhahn.co.uk Kind Regards, Your PETER HAHN Team.
15 Jun 2023
Verified review
Confirm orders by email
Confirm orders by email, Co firm delivery times
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Answer by peterhahn.co.uk
16 Jun 2023
Thank you for your review. All orders placed via our website are confirmed via email, however we are still working on implementing this into orders placed over the telephone and hope to improve our customer communication in the future. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Poor delivery times and poor customer services
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry to read you feel this way, please contact us on 0800 054 2120 should you wish to discuss further. We apologise sincerely for any inconvenience caused at this time. Kind regards, your PETER HAHN Team.
JS
Judith S.
Preston
12 Jul 2023
Verified review
I am still waiting for my order after 3 weeks
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss this further with you. Kind regards, your PETER HAHN Team.