peterhahn.co.ukReviews:
1,193 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
20 Jun 2023
Verified review
My order has not yet arrived
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
1 Jun 2023
Verified review
delivery is extremely slow.
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
GB
Geoff B.
Aberdeen
25 Jul 2023
Verified review
delivery not yet received
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Answer by peterhahn.co.uk
26 Jul 2023
Thank you for your review, We are sorry to hear you have not received your parcel please contact us on 0800 0542120 so we can assist you in locating your order alternatively contact us via email at service@peterhahn.co.uk, We look forward to hearing from you
Kind regards, Your PETER HAHN Team.
11 Jul 2023
Verified review
Deliveries take too long
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can. Kind regards, your PETER HAHN Team.
6 Jul 2023
Verified review
Extremely slow delivery.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Jul 2023
Verified review
Ordered goods on 4th June and I am still awaiting their arrival.
Ordered goods on 4th
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Answer by peterhahn.co.uk
5 Jul 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
29 Aug 2023
Verified review
Order never arrived
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Answer by peterhahn.co.uk
30 Aug 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we can chase this further for you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
AF
Alison F.
Windsor
3 Jul 2023
Verified review
Slow and expensive
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Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
EC
Elizabeth C.
Glasgow
21 Oct 2023
Verified review
I gave you 5 stars
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review, please contact us on 0800 0542120 if we can be of any assistance to you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, we look forward to hearing from you, Kind Regards, Your PETER HAHN Team.
11 Aug 2023
Verified review
Service dreadful
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review We are sorry to hear you are not satisfied with our service, Please contact us on 0800 0542120 so we can assist you further with any query you may have, Alternatively contact us via email at service@peterhahn.co.uk so we can assist you, We look forward to hearing from you, Kind Regards, Your PETER HAHN Team.
7 Aug 2023
Verified review
Not arrived
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Answer by peterhahn.co.uk
8 Aug 2023
Thank you for your review. We are so sorry to read of the delays at present, we are working around the clock to fix all system issues so our customers shopping experience can be an enjoyable one once more. Please email us at service@peterhahn.co.uk so we can chase this further for you. Kind regards, your PETER HAHN Team.
1 Aug 2023
Verified review
Speed up!
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Answer by peterhahn.co.uk
1 Aug 2023
Thank you for your review. We do apologise for the recent delays. Please rest assured that we are all working hard to get back to the normally high levels of service that our customers have come to expect from us. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
1 Dec 2023
Verified review
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14 Oct 2023
Verified review
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Answer by peterhahn.co.uk
16 Oct 2023
Thank you for your review. Please kindly email us at service@peterhahn.co.uk and we will be pleased to discuss this further with you. We apologise sincerely for any inconvenience you may have received at this time. Kind regards, your PETER HAHN Team.
19 Jun 2023
Verified review
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Answer by peterhahn.co.uk
20 Jun 2023
Hello, thank you for your review. If you would like to discuss your review further, please contact us on service@peterhahn.co.uk. We look forward to hearing from you. Kind regards, your PETER HAHN Team.
19 Jun 2023
Verified review
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Answer by peterhahn.co.uk
20 Jun 2023
Hello, thank you for your review. If you would like to discuss your review further, please contact us on service@peterhahn.co.uk. We look forward to hearing from you. Kind regards, your PETER HAHN Team.
17 Jun 2023
Verified review
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. If you would like to discuss your review further, please contact us on service@peterhahn.co.uk. We look forward to hearing from you. Kind regards, your PETER HAHN Team.
2 Jun 2023
Verified review
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
ML
Margaret L.
Pwllheli
22 May 2023
Verified review
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