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peterhahn.co.uk
Reviews:

1,117 reviews in the last 12 months12,652 total reviews  

3.55
Good
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Top positive review

21 Feb 2024
 Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this

Top negative review

4 Jul 2023
 Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk

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3 Jun 2023
 Verified review
Poor communication from them. I am still waiting for delivery after 6 weeks
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
4 Jul 2023
 Verified review
ordered items on 10 June and sill haven't received them, today is 4 July.
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Answer by peterhahn.co.uk
4 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 and we will confirm the status of your order with you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
LW
Lyn W.
Suffolk
14 Jun 2023
 Verified review
Still waiting for my parcel and no update as to why it has taken so long
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
7 Aug 2023
 Verified review
Each item ordered this year has taken six weeks or more to be delivered
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Answer by peterhahn.co.uk
8 Aug 2023
Thank you for your review. We are so sorry to read of the delays at present, we are working around the clock to fix all system issues so our customers shopping experience can be an enjoyable one once more. Kind regards, your PETER HAHN Team.
BS
15 Jul 2023
 Verified review
No answer to emails and tel calls. No sweater. No return of money.
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Answer by peterhahn.co.uk
17 Jul 2023
Thank you for your review. We are sorry to hear that you have not yet received your refund, Please contact us on 0800 0542120 alternatively contact us via email at service@peterhahn.co.uk, so we can action your request we look forward to hearing from you, We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
2 Jun 2023
 Verified review
I have waited nearly a month for a delivery and have had no updates.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you. On behalf of Peter Hahn, we would like to sincerely apologise to you!
18 Sept 2023
 Verified review
I have ordered a dress, new system being put in heard nothing more.
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Answer by peterhahn.co.uk
19 Sept 2023
Thank you for your review. We can confirm we have not yet dispatched the dress as sadly payment cannot be secured. Please contact us on 0800 054 2120 so we can rearrange payment. We apologise for the inconvenience, but hope to hear from you soon. Kind regards, your PETER HAHN Team.
20 Jun 2023
 Verified review

Unreliable company

Four weeks since I placed order and has not even been processed yet.
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Answer by peterhahn.co.uk
20 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
3 Sept 2023
 Verified review

Ordered 02/08/2023

Ordered on 2/08 not received yet rubbish will not shop there again
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and include in the subject 'Trusted Shops' to enable us to assist you quicker. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
29 May 2023
 Verified review
still not received order after 29 days what can you say about that.
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.   On behalf of Peter Hahn, we would like to sincerely apologise to you!
9 Jun 2023
 Verified review
Been waiting for4 weeks for my order.Phones lines always busy.
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
2 Jun 2023
 Verified review
Send too many brochures and delivery times are a complete joke
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.   On behalf of Peter Hahn, we would like to sincerely apologise to you!
30 May 2023
 Verified review
Waited three weeks for a refund of return and still waiting.
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review. We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock. Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.   On behalf of Peter Hahn, we would like to sincerely apologise to you!
19 Jul 2023
 Verified review
Delivery takes too long and credit is very slow to be repaid.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. We have been dealing with an unprecedented amount of return and customer queries at present, we are working around the clock to try and resolve these issues for our valued customers. We apologise sincerely for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
JL
Jo L.
carlisle
13 Jun 2023
 Verified review
Have not received items yet not the usual first class service
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
19 Jun 2023
 Verified review
Haven’t received my order yet and I ordered it 3 weeks ago!!
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Answer by peterhahn.co.uk
20 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
JE
17 Jul 2023
 Verified review
The delivery time is far too long. 5-6weeks is ridiculous!
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Answer by peterhahn.co.uk
17 Jul 2023
Thank you for your review, We are sorry to hear that delivery has taken longer than usual, We have just implemented an entire new system which has caused delays with dispatching orders and processing return items we are working alongside our head office almost around the clock to complete all and any outstanding orders, Our delivery timescale is usually around 8 - 10 working days from the date of dispatch for in stock items as per our terms and conditions, we apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
10 Jun 2023
 Verified review
I am still waiting for an order I place nearly a month ago.
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please can you kindly email us at service@peterhahn.co.uk so we can chase this further for you? We hope to hear from you soon. Kind regards, your PETER HAHN Team.
3 Jun 2023
 Verified review
I'm still waiting for my purchase which was made on 5th May
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
25 Jun 2023
 Verified review
Don't accept orders unless you can deliver within one week
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale of 8-10 working days. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.