peterhahn.co.uk

Reviews:

Painfully slow service. I ordered a pair of shoes on 29th April and to date (27th May) I have still not received them. According to Peter Hahn they have at least now been despatched but I wonder how much longer I will have to wait. I contacted them twice to find out what was going on and was fobbed off with automated letters. Needless to say I will not be shopping with this company again

No delivery on order since April Send voucher as apology but have to spend over £70.... what kind of apology is that!

Have waited 1month for order and still no contact . My previous opinion was high but PH has let me down so I will not rush to make another order!!

I placed an order on 29th April and still have not received the goods. My credit card was debited on 11th May. Peter Hahn are very bad at communication. Offered a voucher to spend on a subsequent order to be used by 31st May when I haven’t even received this order. They seriously need to up their game!

This company has poor customer communications - they accepted orders and forgot to advise that there distribution system was shutting down for a major upgrade (which apparently failed and required a second attempt) - still waiting for a delivery a month later

If they only delivered the goods! So far, they have not delivered either item. They have taken money for one and informed me after I rang up that it was on its way. Yesterday, I sent an email querying the non-delivery and asking what the position is at present. If this is German efficiency......

My order was placed a month ago. The only communication was ten days ago telling me my order had been despatched. When it still didn't arrive I phoned customer service who in an off hand way told me they had systems problems and the order would be despatched in the next few days. It still hasn't arrived. I have now had an email showing that the order still is unsent. But they took payment on

It is now four weeks since I placed my order, I also placed another order three weeks ago. I have not received any communication as to when I will receive my orders. I have phoned and was told ten to fourteen days. I think in this modern era of technology one should not have to wait so long for an order when the items are supposed to be in stock and I am being bombarded with “offer emails from Peter Hahn.

Can never get the vouchers like today I have a voucher number50400118 valid until 19/06/2023 comes up invalid

I am satisfied with the products most of the time good quality and there are so many choices to select from but the delivery needs to improve Sometimes it takes much longer for them to be delivered which is very frustrating

Ordered on 28th April ,payment taken on 15th May,email to say it was on its way on 20th May ,more recent email to apologise for delay.I feel that the information that there would be a delay should have come sooner with the offer to cancel.It has not yet arrived.

I am so disgusted and disappointed in their service. The trusted shop is not worth having because it’s only for 1 month which should be long enough however they take so long to despatch an order, when you finally receive it half that time is eaten up and if you need to return anything for a refund it also takes an unacceptable amount of time. The latest excuse for not processing refunds is “a new system” . Well that doesn’t bode well! Despite chasing 3 times and various conflicting emails I have not received a refund that I have waited 3 weeks for. With the 2 weeks it took them to despatch my order I am now out of time to claim. I am so sick of chasing and waiting! I don’t know what else to do now and it’s very upsetting as the amount is over £400. They just don’t care.

Quality of goods is great BUT dispatch DREADFUL… twice I have ordered from here, and both times, there has been an unconscionable delay, which has been blamed both times on system upgrades, and I have never received the goods within the timeframe promised. It has also necessitated several phone calls to customer service to try and get the items that I have ordered. Nobody minds delays and problems if one is notified. My gripe is that nobody lets you know that the item is either out of stock or being delayed by up to 8 weeks. I wish I could give a better review, but I have been left very disappointed by this company indeed on several occasions .

Placed order on 1 May but still awaiting delivery of same. Some problem within company but was given a £20 voucher in compensation but this is really only worth £5 as an email informs all customers that there is a discount of £15 available. Not impressed on this occasion of the service so far received.

I have shopped with Peter Hahn many times and always been happy with the service. This time I had to return an item and despit 2 emails have not received a refund. It has now been 4 weeks.

Difficulty in getting you to accept the correct email address

Items ordered often are not in stock, being placed as they say, on back order, wasteing time for shopper, then, returns appear to take far too long to process in Britain, and contacting customer services is absolutely pointless, they pleasantly fob you off without an answer to your query. Or, customer services admit not having the required information available, as is the case due to computer system change over that Peter Hahn is currently undertaking. Not least, they've super complicated invoices which confuse customers, with endless long codes of numbers and letters, far too many often leaving item description out altogether. And does estimated date of delivery actually mean anything at all, or is it set up just to disappoint. I'm sure that those employed are doing what they can with what's available, they seem pleasant enough. How about Peter Hahn also ask customers for their clothes shopping needs, so they can start designing some nicer clothes, far too many tops with large vulgar prints. I hope things are resolved once their new system is in place. However, I'm still awaiting my returns refunds and with tracking showing they've successfully been returned, yet I've had no feedback on refund and no refund to date. Disappointed but hoping things will change for the better.

I returned an item, Bermuda shorts order no 60073911 on 12 May, it is now 24 May and you haven't returned my money. This is not good enough.

Delivery was slow - order took about 10 days yo arrive

Incredibly long waiting time for goods ordered