peterhahn.co.uk

Reviews:

There is lateky

Placed an order on 18th May 2023. As of 16th June order has not arrived. No information from the company as to when my order will despatched or even if I’ll ever receive it. Appalling customer service

I placed an order on May 2nd, and subsequently three others - the latest being last week, but have received nothing - although I understand that payment for at least one of the orders has been taken from my account. I have written several e mails of complaint requesting a delivery date, only to be told that Peter Hahn are "re-organising". Whatever happened to the mythical german efficiency !! Any help you can offer would be appreciated.

I ordered 2 items 5 weeks ago and as yet I have not received them. I will not be purchasing anything else from them!

Took ages to get dress and a long time to communicate with someone. Now I am waiting for my money to be returned and no communication as to whether they have received dress back.

My bank account has been debited, no delivery, no date of delivery and unable to cancel the order.

Confirm orders by email, Co firm delivery times

The delivery times are far too long

Haven't received my orders from over a month ago.

Better delivery times, and tracked delivery. Waiting weeks for a parcel, royal mail left parcel outside in the rain whilst I was on holiday, if it was a tracked parcel I could have re-arranged a date for delivery.

Although they say they are updating their website It’s bee weeks now Still can’t login to my account it comes up I don’t have an account with them after being a customer for years Goods take weeks to arrive although they are in stock If you phone up the advisor says they know nothing about anything except they are updating the system The goods are good quality especially when the sales are on which is why i still shop with them

do what you say & not issue lots of excuses for what is a very poor service!

Delivery times need to be hugely improved - I ordered quite a few items for my holidays (all of which were 'in stock') three weeks before I went and they did not arrive in time. Whilst I am aware many items come from Germany, 4.5 weeks delivery is just not acceptable in a day and age where most 'orders' are almost the day after.

I am still waiting for order placed 10 May for my son’s wedding… no email… no courtesy call…. Still not here!!!

Still waiting for my parcel and no update as to why it has taken so long

Have not received items yet not the usual first class service

I have been a long standing client of PETER HAHN. The clothes are fine, but the customer service has recently been pretty bad. The refund was terribly delayed but has finally come in. Whilst trying to get this resolved, I found the people answering emails did not read them properly. To blame was apparently a new system, let's see what the future brings.

I have ordered a cardigan on 14th May 2023, which I have not received yet - 16 working days after ordering. When I wrote asking when I would receive the cardigan, I just got a standard email saying that your delivery time is 8-10 working days, which showed that Chelsea MB did not read my query properly. I think you delivery service is very slow and you haven't let me know when I will receive my order. I am left wondering whether you are aware that I haven't received my order when you have taken my money and the delivery is late. You are sending me further adverts by email and you are still advertising the same cardigan in the colour supplements but I have not received my order. You can improve by letting me know when I will receive my order.

I placed an order on May 11th for £535.55 ( including p&p ). These 2 dresses have never arrived . I did speak with one of your assistants who said all I could do was wait. I am very concerned. Please sort this out.