peterhahn.co.uk

Reviews:

My order has not yet arrived

I am still waiting for goods that I ordered on the 23rd of May!!!! I have rung several times to find the status of my order and was told that they are on the way!!! I shall give them to the end of this week and ring again. I shall not be ordering anything from Peter Hahn again. very disapointed.

Waited over 6 weeks still no delivery and no contact with the company unless I ring ......absolutely appalling. Will never use or recommend to shop at Peter Hann May I add they took my money 6 weeks ago absolute disgraceful

Ordered an item weeks ago they said they were having difficulty with delivery then heard nothing from them for weeks until I got in touch, they said last week that it would be despatched early this week but so far nothing more from them.

Four weeks since I placed order and has not even been processed yet.

Haven’t received my order yet and I ordered it 3 weeks ago!!

I am still awaiting delivery of my order placed on 22nd May. I have sent an email before and I received an automatic reply say in I would receive a personal message soon. I am still waiting. As I am going away this weekend and wanted it for that I shall cancel the order if I don't receive it by Thursday and also as zi thinkthat the dresses I ordered are now in the sale I expect a rebate.

I had to return 2 items because they didn't fit.This was at the beginning of May. After 5 phone calls and promises that the money would be back on my account in 5 working days it is still not refunded. I did order another item and the amount was taken off my credit card already but the item wasn't delivered yet. For now I have stopped ordering from Peter Hahn.

As a regular purchaser I do not feel you give due discounts. Delivery time is excessive - office reorg. Is taking a long time leading to this problem. Sadly I am sticking with them because of the style and quality

My experience is of lengthy delays with both delivery and (if needed) refunds. This, despite the fact, that emails arrive every day to encourage more purchases and regular deliveries of glossy brochures. When they are arrive the clothes are very beautiful and of excellent quality, but the prices are far from cheap. It is a pity that the company service does not match this. Staff have few or no answers when I telephone to find out what is going on and I feel very sorry for them. The “system change” the company has undertaken seems to have been the excuse for the poor service for an inordinately long time.

Order not delivered, money already taken and no refund permitted because they say that they have already taken the funds so I can’t cancel thecorder!

Deliver ordered goods much quicker. I still haven’t received an item I ordered on May 27th

Not yet recieved my order when asking for updates keep getting told be with me soon

Order from the 11/05/23 still not arrived and it’s 18/06/23. No courtesy message or update! Very poor customer service

Pay my refunds as you claim you have but have not

Poor communication and almost a month on still waiting for my order to be delivered

I placed order on 3 rd May and on 23rd May £110.00 was debited to my Bank account but I have not received the goods.

Their delivery timescale is poor, much poorer than others selling similar goods. They need to improve upon these timescales or be much more upfront with their service delivery capabilities. From researching their 'feedback', they obviously have a major problem with 'customer perception', which does not instil confidence in their ability to timeous deliver their products.