peterhahn.co.uk

Reviews:

Customer communication is very poor, needs much improvement since there are constant delays with delivery of ordered items. It is difficult to remain understanding when there is no contact from the Peter Hahn team and an apparent reluctance to engage.

Customer service. Long delays in receiving goods. I know there have been problems with computers but that was some time ago.

Keep customers up to date with orders, dispatch and more importantly when there are any issues with confirmed orders. Delivery takes too long. Not able to check these out on online accounts. Feel kept in the dark as to what's happening

The issue with Peter Hahn is the time you have to wait for delivery of an order. It’s always around 10/12 days for delivery! Where as other companies it’s usually within 2/4 days or next day if you pay for express delivery! Peter Hahn however have a great selection of brands of shoes 👠!

Still awaiting my delivery of order 6 weeks ago. Promised despatch 25th June but no delivery and no contact from Peter Hahn to apologize. Am going to cancel order and not use Peter Hahn again

Extremely slow delivery.

So disappointing - last two orders - waited months for delivery. Peter Hahn do acknowledge there is a problem. However, doubtful I will use again. Shame... nice clothes.

Delivery is poor. Prices are higher

I still have not received delivery of my order placed on 31st May, 2023. Yet again the event for which I wanted the new trousers has passed. Disappointing, but I will continue to wait. There was a message on the order confirmation to the effect that deliveries were taking longer than normal but I think Peter Hahn should try to do more to alleviate the situation.

Orders take weeks to arrive, and in the last instance didn’t arrive at all. However since no money was taken I haven’t bothered to follow it up. No more shopping for me with this company.

When is the system update going to happen . Can no longer see what and when you have ordered . Goods have been taken far too long to arrive . Very disappointing.

Ordered goods on 4th

I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again

No information about the ridiculously long lead time from placement of order - over 1 month - to delivery, and then no feedback on returns - over 2 weeks since returning items. All very very slow.

ordered items on 10 June and sill haven't received them, today is 4 July.

I never did get my latest order. Kept being ‘told’ my credit card hadn’t been accepted despite phone calls and conversations. Still getting emails now saying the same thing. Shame really. Never did like the long time from order to receiving clothes but felt it worthwhile as the clothes are lovely. Not sure if I will use again unless their system gets sorted out and they can try to complete orders a bit quicker (I do appreciate the clothes come from Germany)

Slow delivery but quality products

Would rather know of delay before I order. And I expected free ostage

The service has deteriorated considerably over the past few months. Communication is poor with no confirmation of order, problems with processing payments probably due to the excessive delay for deliveries. Orders often incomplete with items from one order being delivered over several weeks despite being in stock when ordered. This never used to be case, service used to be excellent. Come on Peter Hahn get yourself back on track, I won't be ordering anything I need quickly or for a special occasion because I can no longer rely on it appearing on time. The two stars are because of the high quality of the merchandise which is consistent.

Slow and expensive