peterhahn.co.ukReviews

: 10,252Good

4.41

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certified since: 29/08/2013
updated on: 10/08/2022
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certified since: 29/08/2013
updated on: 10/08/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,552 verified reviews in the last 12 months

10,252 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago 
P H is one of my favourite shops.P H has an excellent range of products which are easy to order. They are often on special offer too. Although I appreciate that the orders come from abroad I feel that the delivery times are unreasonable. My current order has been delayed further and is not expected to arrive until February exactly 3 months after I made the order. There are many times that I would like to make an order but cannot guarantee it’s arrival before it is needed. This is disappointing.
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the most relevant critical review


1 month ago
I have to say I am rather disappointed about the Service, I placed an order for 3 pair of shoes, by the amount they have taken off my account I could see that only 2 will be shipped - but no information from Peter Hahn at all so I contacted customer service and got told yes 3.pair is late, will follow. During the whole despatch & delivery I have not received any updates or information which service will deliver my order .. the delivery just turned up at some point. This is a sad service for a company like Peter Hahn - others do much better..sorry Peter Hahn . .and by the way I am still waiting for my Refund on the late pair of shoes I had send back & according to the tracking you had received already on Monday .. today is Friday ..
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Reviews for peterhahn.co.uk

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 Verified review
4 months ago
I still have not received my refund for returned goods. You say the money was refunded on the 5/4 but to Dante the 16th I still have not received it
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. Please see breakdown of your refund: 22.03.22 CUST.-INVOICE 79,95+ 22.03.22 CC PAYMENT 79,95- 22.03.22 CUST.-INVOICE 183,95+ 22.03.22 CC PAYMENT 183,95- 05.04.22 RETURN 89,00- 05.04.22 REFUND 89,00+ Please check to the date of the 22.03.22 on your bank statement as sometimes banks will put a refund underneath the original transaction date of the order. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago 
You really have gone down in my estimation and I have stopped recommending you, too much has gone wrong in your UK admin
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We have experienced payment issues due to our service provider WorldPay but this has now been rectified. Please email us at service@peterhahn.co.uk so we can discuss this further with you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
I haven’t even received the product yet so review it! But given only one star as delivery is ridiculously slow
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. As stated in our T&C's all deliveries will take 8-10 working days, stock permitting, as we dispatch from our German warehouse. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
I am still waiting for my shoes. 😡 It is a shame. The money was taken from my account but still no shoes.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We can confirm your order was dispatched from Germany on 23/04/2022, and orders usually take 8-10 working days for delivery, so your order should be with you soon. Please accept our apologies for the delay and any inconvenience caused to you. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
1 month since order , still no delivery, no response to any of our emails, the worst company ever.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are pleased to confirm your order was dispatched from Germany on 29/04/2022. Please allow 8-10 working days for delivery. You can track your order by following this Royal Mail link: https://www.royalmail.com/track-your-item#/tracking-results/JD450836021GB. We apologise for the delay and any inconvenience caused to you. If we can be of any further assistance, please get in touch. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Still waiting for my refund for returned goods in March
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. Your refund was issued on the 05.04.22. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Cannot review until I have received my order.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. Please see your tracking here - https://www.royalmail.com/portal/rm/track?trackNumber=JD450844442GB Your order reached the Greenford MC yesterday and will be out for delivery this week. We hope this helps and we thank you for your patience. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
Delivery times and lack of communication
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. Delivery will be 8-10 working days, stock permitting. We apologise for the lack of communication and we will forward this to our Head Office. Kind regards, your PETER HAHN Team.
 Verified review
4 months ago
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. We are sorry to see the rating is low, please email us at service@peterhahn.co.uk and we will be happy to discuss this further. Kind regards, your PETER HAHN Team.
 Verified review
7 months ago
I contacted them twice on tracking my item, I must say that on both occasions they were very helpful and polite but on receiving the item which was a Day.Like sleeveless long jacket at sale price of £149 I was very very disappointed to find a split in the side seam,as it took a long time to arrive coming from Germany I had it stitched.i think it should have been inspected more closely as a card with it said packed and checked by a member of staff..
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Answer by peterhahn.co.uk
7 months ago
Thank you for your review. This is not the quality we endeavor to serve here at PETER HAHN and we sincerely apologise for this. Please do return the item and we will inspect this, and a full refund will be issued for you. We sincerely apologise for the inconvenience caused to you on this occasion. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago 
Item arrived too late for my event. Dress was lovely and well made but a small problem was seen when the dress did not hang quite right and just needed a fastening adjusted slightly, which was impossible to do as the snap fastener was not stitched on, but was a fixed stud which could not be moved even a little bit without leaving a hole in the fabric! Beautiful dress had to be returned sadly.
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Answer by peterhahn.co.uk
10 months ago
Thank you for your review. Please do return the item back so our Customer Services Team can examine the item, and issue you a full refund. We sincerely apologise for the disappointment and inconvenience caused to you at this time. Kind regards, your PETER HAHN Team.
 Verified review
1 year ago 
I was not aware that goods have to be shipped from overseas. Delivery is consequently slower than expected. Also no email information is sent to warn of impending delivery. My item was left on the step outside my house for 24 hours and only discovered by accident when a relative called in. Fortunately it had not rained and the item had not been stolen. Better communication re delivery.
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Answer by peterhahn.co.uk
1 year ago
Thank you for your review. Please be advised our warehouse is situated in Germany and all deliveries take 8-10 working days. We apologise that Royal Mail left your parcel outside, we do ask them to bring our parcels back to their depots should customers not be available to take them in. We apologise for the inconvenience caused to you on this occasion. Kind regards, your PETER HAHN team.
 Verified review
1 year ago 
A big delay in receiving the trousers, but now they have arrived (22.09.21) I have a dilemma. The cut is the dreaded masculine one, with the waistband around the hips, so needing a belt to hold them up. Fine for belt manufacturers but irritating to wear, tight around tummy. But the colour, marsala, is perfect with some of my favourite shirts. I shall probably keep them because of that.
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Answer by peterhahn.co.uk
11 months ago
Thank you for your review. Please be advised we do offer a lifetime guarantee on all our items, so should you decide to return the item, we will of course issue you a full refund. Kind regards, your PETER HAHN Team.
 Verified review
5 months ago
My previous orders with Peter Hahn have all been satisfactory. However item no 26503377 ordered on 2:3:22 along with other received items with the order has not yet been received despite the amount appearing as having been debited on my bank statement. I have other orders in the pipeline to receive for which I haven't yet been debited.
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Answer by peterhahn.co.uk
4 months ago
Thank you for your review. Item 26503377 was dispatched on the 30.03.2022 and delivery will take 8-10 working days as stated in our T&C's. Items 65691177 and 65547277 were dispatched on the 06.04.2022 and item 65573877 followed on the 09.04.2022. Again delivery on all items will take 8-10 working days. Item 65431977 is on a back order with expected stock due on or before the 20.06.2022. We will not charge you for this item until this is dispatched. If you have any further queries please call us on 0800 054 2120. Kind regards, your PETER HAHN Team.
 Verified review
5 months ago
The top is lovely, very comfortable yet flattering and I love the colour. But I think it is overpriced. I bought it because I urgently needed a top to match a suit and couldn’t find anything suitable in the shops. I waited quite a long time for delivery with no updates on the progress or when I could expect to receive it.
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 Verified review
6 months ago
Please fix your online ordering detail entering section. Every time I order it refuses to accept the correct post code in either format or the town where I live - I think I would know that. You have to enter about three times with the two red sections still incorrect and then it finally accepts!
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Answer by peterhahn.co.uk
6 months ago
Thank you for your review. We are sorry to read this, please email us at service@peterhahn.co.uk so we can assist you further. Kind regards, your PETER HAHN Team.
 Verified review
5 months ago 
Delivery took approximately 3 weeks. Returns were simple, not sure if I’ve been refunded yet. I ordered sneakers which were too tight so needed to be returned. Although the quality of the footwear is excellent, the waiting time is too great so I will probably think twice before reordering again
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Answer by peterhahn.co.uk
5 months ago
Thank you for your review. We are sorry to hear about the delay in delivering your goods, however we are pleased to confirm your refund was issued on 24/03/2022, please allow 3-5 working days for this to show on your statement. If we can be of any further assistance, please get in touch. Kind regards, your PETER HAHN Team.
 Verified review
5 months ago 
I have corrected my delivery address on line many times and have contected the Company on several occasions by telephone requesting they sort out my delivery address to no avail. My village is missing from the address which means items take much longer to arrive
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Answer by peterhahn.co.uk
5 months ago
Thank you for your review. We are ever so sorry to read of this trouble please do email us at service@peterhahn.co.uk with your full address information. Please address the email F.A.O Kiera and she will pick the email up and correct the address on your account. Please do accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago
Stylish, good quality products let down by poor delivery system. No advice when product sent, no advice product en-route, no advice re: delivery date. I was told it was down to the delivery company (The Post Office)...well, change your delivery company.
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Answer by peterhahn.co.uk
10 months ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from the date of dispatch, stock permitting. We use Royal Mail as our courier and all our parcels are trackable. You can contact us via phone or email to receive the tracking number, should you wish to have this to hand. We sincerely apologise for any inconvenience caused to you. Kind regards, your PETER HAHN Team.
 Verified review
10 months ago 
I think deliveries could be quicker l am still waiting for order from 26.9.21. Refunds don't take too long so that's one good thing. I do think their prices are getting too much so really have to think about buying anything from them now.
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