peterhahn.co.ukReviews

: 10,252Good

4.41

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certified since: 29/08/2013
updated on: 10/08/2022
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certified since: 29/08/2013
updated on: 10/08/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,552 verified reviews in the last 12 months

10,252 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago 
P H is one of my favourite shops.P H has an excellent range of products which are easy to order. They are often on special offer too. Although I appreciate that the orders come from abroad I feel that the delivery times are unreasonable. My current order has been delayed further and is not expected to arrive until February exactly 3 months after I made the order. There are many times that I would like to make an order but cannot guarantee it’s arrival before it is needed. This is disappointing.
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the most relevant critical review


1 month ago
I have to say I am rather disappointed about the Service, I placed an order for 3 pair of shoes, by the amount they have taken off my account I could see that only 2 will be shipped - but no information from Peter Hahn at all so I contacted customer service and got told yes 3.pair is late, will follow. During the whole despatch & delivery I have not received any updates or information which service will deliver my order .. the delivery just turned up at some point. This is a sad service for a company like Peter Hahn - others do much better..sorry Peter Hahn . .and by the way I am still waiting for my Refund on the late pair of shoes I had send back & according to the tracking you had received already on Monday .. today is Friday ..
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Reviews for peterhahn.co.uk

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 Verified review
1 month ago
I was a bit disappointed because it is not clear on their website that their sizing does not marry with British sizing. You need to order bigger.
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Please do be advised our items do run in English sizing. Some sizing, depending on the manufacturer can run either smaller or bigger, but should you have any product queries you can always contact us and we will always be happy to advise on the sizing. We apologise for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
Peter Hahn has a policy of charging you when you place your order, whilst they is a delay in the goods arriving, which is unacceptable.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. Please be assured we will not charge you until the order is dispatched, and only a pre-authorisation is performed at the point of purchase. No funds are debited from you until the point of dispatch. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago
Pleased with purchases, but very long wait for delivery with no email explanation for delay. Only got response when I rang.
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. Please email us at service@peterhahn.co.uk for your tracking information. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
Delivery is a big problem. It takes too long to receive your order.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago
My order took over a week to arrive. Too late for my holiday
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago 
sent back because top looked completely different to picture
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 Verified review
2 months ago
Seemed slow to deliver the order. But quality good.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
The parcel arrived in a very poor state. Dreadful
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are ever so sorry to read this and we will pass your comments back to our courier which is Royal Mail. Please do accept our sincerest apologies. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago
More communication about delivery
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. We will of course pass your comments to our Head Office. Please do accept our sincerest apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago 
Delivery takes far too long
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear of the delay you experienced. Please be advised our standard delivery timescale is 8-10 working days, however out of stock items can take longer whilst we await delivery of further stock. If we can be of any further assistance, please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago 
Very slow deliverys
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Please be advised our delivery timescale for in-stock items is 8-10 working days as all of our goods are dispatched from our warehouse in Germany. We apologise for the delay and any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago
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 Verified review
1 month ago
Report review
Answer by peterhahn.co.uk
1 month ago
Thank you for your review. If we can assist with anything at all, please do get in touch by calling 0800 054 2120 or contacting us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
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 Verified review
1 month ago
I have to say I am rather disappointed about the Service, I placed an order for 3 pair of shoes, by the amount they have taken off my account I could see that only 2 will be shipped - but no information from Peter Hahn at all so I contacted customer service and got told yes 3.pair is late, will follow. During the whole despatch & delivery I have not received any updates or information which service will deliver my order .. the delivery just turned up at some point. This is a sad service for a company like Peter Hahn - others do much better..sorry Peter Hahn . .and by the way I am still waiting for my Refund on the late pair of shoes I had send back & according to the tracking you had received already on Monday .. today is Friday ..
Report review
Answer by peterhahn.co.uk
1 month ago
Thank you for your review. We are sorry to read of the issues you experienced, please email us at service@peterhahn.co.uk so we can discuss this further. Please also be advised due to our annual stock check no returns were processed last week, however we are now processing all returned orders and your refund will be issued as quickly as possible for you. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago 
I don’t have anything to rate I ordered on the 18th of may and still have nothing supplier problem but why say they are avaliable at the point of ordering and then a couple of weeks later tell me they are not very dissapionted 🥲
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are very sorry about the delay on your order. We can confirm we are expecting further stock on 07/07/2022 and will prioritise your order for dispatch once the stock is received. Please be assured you have not been charged for this order yet. We apologise for any inconvenience caused. Kind regards, Your PETER HAHN Team.
 Verified review
1 month ago
Have the products available to order and be delivered in the season they are for as illustrated in your catalogues. I get fed up looking through the catalogue then when ordering to be told it will take months to be delivered !
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. Please be advised at the time of printing the catalogue, all of the items displayed are in stock. Many of our customers shop online so stock levels can alter before the catalogue is received by our customers. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago
Length of time between ordering and delivery. Peter Hahn is the only company that takes so long to deliver other firms who are also based abroad do not take anywhere as long!
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
1 month ago
Lovely quality goods but delivery is ridiculous ordered a top on 30th May for a birthday present on 11th June was delivered 16th June !! Don’t think I’ll be ordering again
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Answer by peterhahn.co.uk
1 month ago
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive from dispatch. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
2 months ago
Although the quality is very good the lead time on delivery is poor. 8-10 days is unacceptable in these modern days of on line shopping
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. Please be advised as we ship from our German warehouse this is why the delivery is slightly longer. We will ship the orders, and then these get passed to Royal Mail for delivery. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.