peterhahn.co.ukReviews:
1,129 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
AE
Anne E.
Coventry
11 Jul 2023
Verified review
No longer can see what I have ordered! Everything takes so long even money back when goods returned.
When is system going to be up and running?
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. We hope you will be able to view your online account as normal soon. We are working tirelessly on this system to try and improve the service for our valued customers at this time. Kind regards, your PETER HAHN Team.
JW
Jill W.
Murton
16 Sept 2023
Verified review
Would never use again.
Poor communication, conflicting messages, delays, long waits for phone calls to be answered, poor service overall … would never use again.
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry to hear you were unablemto conatct us Please email us at service@peterhahn.co.uk and include in the subject 'Trusted Shops' to enable us to assist you quicker with your query. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
TE
te E.
clitheroe
19 Jul 2023
Verified review
Items are often under delayed delivery too often.
Whilst the quality is undoubtedly good, the overlong wait for an item is not good enough.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. We are sorry for any delays you experience but please be assured we will not charge until we dispatch. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Deliver the order and communicate more clearly and honestly. U have been refused a refund, do not have my goods and nothing is beingdone!
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. With our new system being implemented we are still experiencing a few teething problems. We are working hard to issue all refunds and dispatch all orders, we have implemented an answering message on our phone line to explain why there are such delays at present. This is not usual practice here at PETER HAHN, and we are working hard to resolve this. We apologise sincerely for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
27 Jul 2023
Verified review
No available stock of items stated as available online. Very poor stock situation on most items as if it were about to stop trading!!!!
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Answer by peterhahn.co.uk
28 Jul 2023
Thank you for your review. We are sorry you have not yet received your order, please email us at service@peterhahn.co.uk so we can chase this further for you. We may have had supply issues with these specific items please be politely advised due to technical issues from the new system we have implemented that there have been many delays with dispatching and receiving return items back please be advised the issue has now been fixed we look forward to hearing from you Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Disappointed ☹️
Ordered and paid for two garments some time ago and yet to receive them even after two phone calls enquiring as to their whereabouts.
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Your order is in transit and is due for delivery any time now. Please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
10 Jul 2023
Verified review
It takes to long to receive items.
It takes to long to receive items you have ordered. When you return items you have to wait a long time for the money to be returned.
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review, We will pass your feedback back to our head office. Rest assured that we are working hard alongside our head office to ensure we are meeting every customer's expectations. We apologise for any inconvenience caused to yourself. Kind Regards, Your PETER HAHN Team.
2 Jun 2023
Verified review
Very slow delivery, still not received goods ordered at the beginning of February. Poor information, no accurate details on delivery.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
22 Sept 2023
Verified review
Overall bad service
Delivery times bad, wait times to talk on the phone unacceptable as are response times to non delivery despite taking money.
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry to read you feel this way but we are working continually to improve the service provided for our valued customers. If you wish to contact us, please email us at service@peterhahn.co.uk and we will be pleased to give you a call to discuss. Please accept our apologies for the inconvenience. Kind regards, your PETER HAHN Team.
11 Nov 2023
Verified review
Not even sure if I have received this order
as I have open orders with them.
Have emailed requesting update and no response
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Answer by peterhahn.co.uk
5 Dec 2023
Thank you for your review, we are very sorry to hear you may not have received your order please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through emails to locate your query, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
AF
Alison F.
Windsor
2 Sept 2023
Verified review
Poor service and overpriced
Speedier delivery, goods are overpriced for their quality, wrong size sent, free delivery and returns would also help.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We will escalate your comment to our Head Office however please be advised here at PETER HAHN, we charge £4.95 as we ship from Germany however every parcel should have a free return label inside. If this is not received, you can contact us and we can send you a new one. We also offer a Lifetime Guarantee here at PETER HAHN which means we do not specify a time limit on our returns. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
JE
Jacqui E.
Powys
18 Jun 2023
Verified review
Order from the 11/05/23 still not arrived and it’s 18/06/23. No courtesy message or update!
Very poor customer service
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
15 Sept 2023
Verified review
having to wait for an order for over two months is not good at all, and still I don't know when I will recieve my goods
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you. Please could you email us at service@peterhahn.co.uk so we can look into the order for you and see why the item ordered has not been sent out It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
6 Aug 2023
Verified review
Painfully slow
The experience of ordering a pair of shoes (which I still have not got) has been given me pain for about four weeks now
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Answer by peterhahn.co.uk
7 Aug 2023
Thank you for your review We are sorry to hear you have not received delivery for your shoes, Please contact us on 0800 0542120 so we can assist you in locating the status of your order alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
22 Jun 2023
Verified review
4 - 5 weeks delivery. item returned as received too late. 2 weeks and no sign of refund. not really reliable service.
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
27 May 2023
Verified review
No delivery on order since April
Send voucher as apology but have to spend over £70.... what kind of apology is that!
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
BA
Barbara A.
Sutton Coldfield
16 Jun 2023
Verified review
I ordered 2 items 5 weeks ago and as yet I have not received them. I will not be purchasing anything else from them!
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
JE
Jacqui E.
Powys
11 Aug 2023
Verified review
Waiting for an order from May, told yesterday (after 3-4 phone calls) 10/08/23 that I would now be getting a refund.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review. We are sorry to hear you have not received your order, Please contact us on 0800 0542120 so we can assit you with your query alternatively contact us via email at service@peterhahn.co.uk so we can assist you further with your query we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
MJ
Maudie J.
Co Antrim
17 Jun 2023
Verified review
I placed order on 3 rd May and on 23rd May £110.00 was debited to my Bank account but I have not received the goods.
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Answer by peterhahn.co.uk
19 Jun 2023
Hello Hester, thank you for your review. We are sorry to hear that you have not received the goods. We can confirm your order was dispatched from Germany on 14/06/2023 and is now en route to you. We apologise for the delay and any inconvenience caused. Kind regards, your PETER HAHN Team.
ML
Margaret L.
Stafford
17 Jul 2023
Verified review
Perhaps you could let me know to what item of clothing this refers to, as I have ordered nothing since early June.
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Answer by peterhahn.co.uk
18 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 with your query and we will be more than happy to assist you. Kind regards, your PETER HAHN Team.