peterhahn.co.ukReviews:
1,193 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
23 Oct 2023
Verified review
Their orders are very slow in coming through, and things are often out of stock. Its very frustrating.
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120.
Kind regards, your PETER HAHN Team
27 May 2023
Verified review
Painfully slow service. I ordered a pair of shoes on 29th April and to date (27th May) I have still not received them. According to Peter Hahn they have at least now been despatched but I wonder how much longer I will have to wait. I contacted them twice to find out what was going on and was fobbed off with automated letters. Needless to say I will not be shopping with this company again
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
9 Jul 2023
Verified review
I ordered a dress on 11th June, and it has just been delivered, today, 9th July. I have phoned several times to establish the whereabouts of the item, and sent emails. The excuse was that they had incorrectly printed the labels on several orders that had only a name on the house, but no number, they had omitted to print the name of the house and therefore the parcel was returned to sender!
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We can confirm we had an error with our label printer but this has since been rectified and all parcels will now be delivered as normal. Kind Regards, Your PETER HAHN Team.
19 Jun 2023
Verified review
I am still awaiting delivery of my order placed on 22nd May. I have sent an email before and I received an automatic reply say in I would receive a personal message soon. I am still waiting. As I am going away this weekend and wanted it for that I shall cancel the order if I don't receive it by Thursday and also as zi thinkthat the dresses I ordered are now in the sale I expect a rebate.
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Answer by peterhahn.co.uk
20 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
24 Jun 2023
Verified review
The delivery of items was very delayed because of systems issues. When invited to cancel I did so but then discovered one item was 'in processing' and couldn't be cancelled. It did eventually arrive. Communication was slow throughout. The item delivered is good quality and I would have liked to use them again but I will not be doing so as I cannot rely on when I might receive my items.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
24 Aug 2023
Verified review
I tried so hard to get my order and I gave my card info several times on the phone and online and they said it had gone through but they kept then later sending me messages that it had been declined… i asked someone to call me and it never happened. There’s nothing wrong with my card, I have been using it elsewhere like normal. Even when I complained on email I received no response.
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Answer by peterhahn.co.uk
24 Aug 2023
Thank you for your review, We are very sorry to hear your order was not completed successfully please call us on 0800 0542120 so we can investigate this query for you we look forward to hearing from you alternatively contact us via email at service@peterhahn.co.uk Kind Regards, Your PETER HAHN Team.
CM
Chas McKaig M.
Belfast
3 Jun 2023
Verified review
Disgraceful delivery times.
Speed up the turnaround from initial order to delivery date. My initial order date was the 6th May and my item was shown as in stock, yet here I am almost a month later and still no word on when I will receive my item. Disgraceful. When one looks at other businesses in the same area and yet they can have a seven day turnaround or less. What on earth is wrong with Peter Hann?
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
NM
Niki M.
Leeds
6 Aug 2023
Verified review
I've had problems receiving orders etc
I've had problems receiving orders since they say they've had a new computer system installed. It still says on the website
"Temporary restrictions due to a system changeover".
And you still can't see your orders on the website. When will they get on top of all this, it's been going on for many months now?
Pity. I like the clothes, but they do seem to have some real problems
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Answer by peterhahn.co.uk
7 Aug 2023
Thank you for your review we are sorry to hear you have not received your order on time, Please contact us on 0800 0542120 so we can assist you in loacting any of your outstanding orders alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
JE
Jacqui E.
Powys
1 Sept 2023
Verified review
I’m still waiting for a refund from May, despite promises it still hasn’t been received. Two orders still haven’t arrived yet money was taken from my account 4/8/23 for one order yet they tell me it was only dispatched on29/8/23. They also took money out of my account and the item still isn’t in stock. Surely it’s illegal to keep taking the money and not sending the goods
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We can confirm your account has been escalated to our Head Office and as soon as we have an update we will be in touch. Delivery will take 8-10 working days from dispatch, but please be assured we will be in touch as soon as we have a further response. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
BG
Babs G.
Schottland
1 Jul 2023
Verified review
"in stock" is the same as "not in stock" !!!
I ordered a dress which was shown on the website as "in stock" and then on the order confirmation as "in stock". After 3 1/2 weeks I enquired when the dress would arrive, only to be told that there was no stock at all and that I would only get the dress if there was a return. I checked the website the next day and the dress was still shown as being in stock. Not happy.
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Answer by peterhahn.co.uk
5 Jul 2023
Thank you for your review. Our IT team are working hard to ensure all stock levels are accurate for our customers. Please email us the details of your order and we will look into this for you. Kind regards, your PETER HAHN Team.
8 Sept 2023
Verified review
I recently ordered a dress by telephone which was in stock and telephoned yesterday to find out why I had not received it only to be told it was not in stock. Surely at the very least I could have been advised but it was definitely in stock when I ordered. I also find that the orders are taking far too long to arrive. Very disappointed with Peter Hahn!
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you. Please could you email us at service@peterhahn.co.uk so we can look into the order for you and see why the dress was ordered for you if this was sold out? It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
12 Sept 2023
Verified review
Why do you bother to send me your brochures with a 15% discount voucher which I used against my recent order, which incidentally showed
as IN STOCK and then cancel the order? I have ordered these pyjamas
a few times before and did have to wait for them longer than average, but
did receive them. I have now ordered pyjamas from Harrods, Hanro and
have receive them.
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Answer by peterhahn.co.uk
14 Sept 2023
Thank you for your review. We are sorry for the delay on this item, this will be a delay via our supplier. Please be assured no charge will be made until the order is dispatched. In relation to your voucher you will be able to use your voucher on a future order, To apply your voucher please contact us on 0800 0542120 and one of our friendly agents would be happy to assist you we look forward to hearing from you We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
PH
Pet H.
Horley
19 Jun 2023
Verified review
Not anymore reliable
I had to return 2 items because they didn't fit.This was at the beginning of May. After 5 phone calls and promises that the money would be back on my account in 5 working days it is still not refunded.
I did order another item and the amount was taken off my credit card already but the item wasn't delivered yet.
For now I have stopped ordering from Peter Hahn.
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Answer by peterhahn.co.uk
19 Jun 2023
Thank you for your review. We can see your refund was issued on 01/06/2023. Please allow 3-5 working days for this to appear on your statement. Please note, some refunds can be displayed under the original transaction date also, so we kindly ask that you check your statement back to when we originally debited you for this. We apologise for the delay and any inconvenience caused. Kind regards, your PETER HAHN Team.
JF
Jenny F.
Farnham
23 Jun 2023
Verified review
Order placed 23/5/23. Not received as they have new system. Was told on phone it was on its way but didn't arrive. Phoned again end of June to be told it was not available till August. I used Peter Hahn a lot in the past and have always had to wait about 3 weeks as goods come from Germany. Very disappointed that I can no longer shop with them.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
18 May 2023
Verified review
I returned the jacket on 2/05/23 through Post Office Ltd. The address the jacket was returne to is Woodview Road, TQ77SR.
I have not had any communication from Peter Hahn about my refund. I tracked my return and it was delivered on 5/05/23.
I think they have had more than enough time to refund my money.
Post office bar code is QY261442824GB.
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Answer by peterhahn.co.uk
18 May 2023
Thank you for your review. Please forward this query to service@peterhahn.co.uk and we will chase this with our Finance department and request a refund in advance for you. Due to systems upgrades at present, both dispatching and returns are slightly behind at present, we sincerely apologise for this. Kind regards, your PETER HAHN Team.
KD
KAYE D.
SHROPSHIRE
17 Sept 2023
Verified review
BAB CUSTOMER SERVICE.
1 have ordered again from them, to give them another chance, have not recived my order again can not get into my account on line to see were it is they are still saying doing a upgrade on there systems, but there never get in touch with me to keep me updated. The upgrade started in MARCH! also my order was ordered on the 8th of September.
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review, We are sorry to hear you have not received your order yet As per our terms and conditions our delivery timescale is 8-10 working days from the date of dispatch Please contact us on 0800 0542120 so we can assist you in locating the status of your order we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
7 Jun 2023
Verified review
Order placed on the 10th May, money taken from account 21st May. I have sent numerous e-mails chasing the order and have been told it’s on its way, but they have not been able to provide a tracking number even when I requested it. It’s now 7th June and I still have not received £80 item - dreadful service.
Can someone provide a refund!
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Your order is in transit and is due for delivery any time now. Please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
12 Jun 2023
Verified review
Delivery times are awful. Put through a huge order on 10 May which has still not arrived and no emailed update received either. Try to create an account to be able to check for myself and can't figure out how which shouldn't be so hard. Unfortunately think that won't bother ordering again after this order arrived, if it does.
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Answer by peterhahn.co.uk
12 Jun 2023
Thank you for your review. Please do be assured once we have fixed our technical issues all deliveries will be delivered in our standard delivery timescale. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
3 Jun 2023
Verified review
Very long delay in delivery. Order placed May 6 - Still waiting! Had to contact company twice to get an explanation - they did not contact me. Better service expected from a company which charges high prices.
Even the buyer protection service which comes with an order has proved difficult to deal with. Unlikely to buy again
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
LD
Lynne.downer@icloud.com D.
Ferndown
17 Sept 2023
Verified review
It’s taken over four months to actually purchase a jumper. Been told umpteen times it coming, it’s there.it’s on its way and it was never properly ordered.
Also it takes far too long to receive anything, and refunds are also unfortunately slow.
There are three planes a day from Germany so goods should be here in days
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you.Please contact us on 0800 0542120 so we can investigate this query for you alternatively email us at service@peterhahn.co.uk so we can look into the order for you and see why the item ordered has not been sent out It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team