peterhahn.co.uk

Reviews:

Orders take weeks to arrive, and in the last instance didn’t arrive at all. However since no money was taken I haven’t bothered to follow it up. No more shopping for me with this company.

When is the system update going to happen . Can no longer see what and when you have ordered . Goods have been taken far too long to arrive . Very disappointing.

Ordered goods on 4th

I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again

No information about the ridiculously long lead time from placement of order - over 1 month - to delivery, and then no feedback on returns - over 2 weeks since returning items. All very very slow.

ordered items on 10 June and sill haven't received them, today is 4 July.

I never did get my latest order. Kept being ‘told’ my credit card hadn’t been accepted despite phone calls and conversations. Still getting emails now saying the same thing. Shame really. Never did like the long time from order to receiving clothes but felt it worthwhile as the clothes are lovely. Not sure if I will use again unless their system gets sorted out and they can try to complete orders a bit quicker (I do appreciate the clothes come from Germany)

The service has deteriorated considerably over the past few months. Communication is poor with no confirmation of order, problems with processing payments probably due to the excessive delay for deliveries. Orders often incomplete with items from one order being delivered over several weeks despite being in stock when ordered. This never used to be case, service used to be excellent. Come on Peter Hahn get yourself back on track, I won't be ordering anything I need quickly or for a special occasion because I can no longer rely on it appearing on time. The two stars are because of the high quality of the merchandise which is consistent.

Slow and expensive

Ordered a jacket in April, over charged by Peter Hahn. I received an invoice stating the correct price but they charged me £99. Despite e mails and telephone calls I'm still waiting for my refund

I ordered a dress which was shown on the website as "in stock" and then on the order confirmation as "in stock". After 3 1/2 weeks I enquired when the dress would arrive, only to be told that there was no stock at all and that I would only get the dress if there was a return. I checked the website the next day and the dress was still shown as being in stock. Not happy.

Placed my order many weeks ago and still not received it. Understand that there are some internal issues. Would appreciate being kept up-to-date!

I still have not received this jacket. Unbelievably poor communication and service.

Each time I order, I have to wait ages for an acknowledgement and then every order seems to take over a month to arrive. Compared with other mail order companies this is an unacceptable period of time. Very disappointing as I do like the products.

Honour discount codes. Speed up delivery

take too long in refunding returns . i have tracked a parcel they received it 13th June on refund to date.

Delivery is so slow….no notifications to inform you what’s going on. Refunds very slow….now you can’t access your account , to see what’s going on!

no show of orders, I have had to chase customer service to find out were my orders are from May, still not recived. I have been told a new system is being installed, all i can say it is taking a very long time, I can not even log on to my account.The UK base is blaming the Germany company.

No stars but only way to get to here. 2 cardigans ordered 30th May not received yet. 6th June account debted. Now told no record of purchase.

Still waiting for order placed on 29 May 2023, only part received. Given promises when chased which never come to fruition. This has happened many times now, in stock when ordered, confirmation arrives but never see goods, so disappointing.