peterhahn.co.ukReviews:
1,204 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
DP
Doreen P.
Reading
3 Sept 2023
Verified review
Appalling service!
I have been waiting many months for a order, I keep ringing, every time I am told it’s in stock and on its way, nobody follows it up, since there system change it’s been appalling, I have shopped with Peter Hahn for many years, but not any more I will be taking my custom elsewhere. Doreen Pragnell
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and include in the subject 'Trusted Shops' to enable us to assist you quicker with your query. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
AE
Anne E.
Coventry
3 Sept 2023
Verified review
Get system up and running . I can no longer see what I have ordered and when to expect it to arrive.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We apologise for your account online being temporarily unavailable, we are working hard to fix this issue. Please contact us at service@peterhahn.co.uk with your query and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
PG
P G.
Essex
2 Sept 2023
Verified review
no confirmation of returned goods & takes weeks to refund the money for returned goods - no communication - customer has to keep chasing them for the refunds...take ages to answer the phone and when they do - they tell you cant help - ring back in a weeks time. REFUND PROCEEDURE NEEDS IMPROVEING - MORE COMMUNICATION IS NEEDED REGARDING RECEIPT OF THE GOODS AND WHEN THE REFUND HAS BEEN INSTIGATED - HAPPENS EVERY SINGLE TIME - NOT A ONE OFF
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We can confirm we are slightly behind in our return department although we are working hard to catch up. Please email us at service@peterhahn.co.uk with the proof of postage Royal Mail will have given you when you made the return and this will enable us to expedite the refund. We apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
AF
Alison F.
Windsor
2 Sept 2023
Verified review
Poor service and overpriced
Speedier delivery, goods are overpriced for their quality, wrong size sent, free delivery and returns would also help.
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We will escalate your comment to our Head Office however please be advised here at PETER HAHN, we charge £4.95 as we ship from Germany however every parcel should have a free return label inside. If this is not received, you can contact us and we can send you a new one. We also offer a Lifetime Guarantee here at PETER HAHN which means we do not specify a time limit on our returns. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
JE
Jacqui E.
Powys
1 Sept 2023
Verified review
I’m still waiting for a refund from May, despite promises it still hasn’t been received. Two orders still haven’t arrived yet money was taken from my account 4/8/23 for one order yet they tell me it was only dispatched on29/8/23. They also took money out of my account and the item still isn’t in stock. Surely it’s illegal to keep taking the money and not sending the goods
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We can confirm your account has been escalated to our Head Office and as soon as we have an update we will be in touch. Delivery will take 8-10 working days from dispatch, but please be assured we will be in touch as soon as we have a further response. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
CC
carol c.
wrexham
31 Aug 2023
Verified review
I have been a Peter Hahn customer a very long time but just lately they have been poor at delivery and respecting their customers so much that I have written to the CEO in Germany if you contrast their service with Marina Rinaldi Peter Hahn is very poor
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We can confirm we will escalate your comment to our Head Office and we apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
30 Aug 2023
Verified review
Poor communication
We returned an item two weeks ago and haven’t yet had an acknowledgement nor a refund
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Answer by peterhahn.co.uk
31 Aug 2023
Thank you for your review. Please can you email us your proof of postage from Royal Mail to service@peterhahn.co.uk and this will allow us to expedite your return. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
29 Aug 2023
Verified review
Order never arrived
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Answer by peterhahn.co.uk
30 Aug 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we can chase this further for you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
28 Aug 2023
Verified review
I have still not received my order one month after order date
Despite telling me it was despatched weeks ago
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review we are very sorry to hear you have not received delivery for your order please contact us on 0800 0542120 so we can investigate this query for you. alternatively you email us at service@peterhahn.co.uk and include 'TRUSTED SHOPS REVIEW' in the subject and this will enable us to identify and resolve your query as quickly as possible for you, We look forward to hearing from you Kind regards, Your PETER HAHN Team.
25 Aug 2023
Verified review
Items take too long to process. Quality isn’t as good as it used to be. Expensive. New system being put in place means it takes ages to get on the website and then told to phone anyway because system can’t deal with the problem.
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Answer by peterhahn.co.uk
29 Aug 2023
Thank you for your review, We are sorry you think our delivery period is too long. As per our terms and conditions, our delivery time scale is 8-10 working days from the date of dispatch. If you are looking to place an order, I would advise calling in advance to check the levels of the stock with one of our friendly agents on 0800 0542120. Alternatively, you can contact us via email at service@peterhahn.co.uk Kind Regards, Your PETER HAHN Team.
24 Aug 2023
Verified review
I tried so hard to get my order and I gave my card info several times on the phone and online and they said it had gone through but they kept then later sending me messages that it had been declined… i asked someone to call me and it never happened. There’s nothing wrong with my card, I have been using it elsewhere like normal. Even when I complained on email I received no response.
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Answer by peterhahn.co.uk
24 Aug 2023
Thank you for your review, We are very sorry to hear your order was not completed successfully please call us on 0800 0542120 so we can investigate this query for you we look forward to hearing from you alternatively contact us via email at service@peterhahn.co.uk Kind Regards, Your PETER HAHN Team.
22 Aug 2023
Verified review
I placed an order when the item was 'in stock', after more than a month I haven't received it. When I checked in the website, it is now out of stock. How come?
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Answer by peterhahn.co.uk
23 Aug 2023
Thank you for your review. We are sorry to hear you have not received your order, Please contact us on 0800 0542120 so we can assit you with your query alternatively contact us via email at service@peterhahn.co.uk so we can help you further with your query we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
22 Aug 2023
Verified review
Delivery time too long. Quality of products good
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Answer by peterhahn.co.uk
23 Aug 2023
Thank you for your review, We are sorry you think our delivery period is too long. As per our terms and conditions, our delivery time is 8-10 working days from the date of dispatch. If you are looking to place an order, I would advise calling in advance to check the levels of the stock with one of our friendly agents on 0800 0542120. Alternatively, you can contact us via email at service@peterhahn.co.uk Kind Regards, Your PETER HAHN Team.
CB
camilla b.
Ipswich
19 Aug 2023
Verified review
Ordered shoes 22 nd July still not arrived. Not kept informed of reason for delay
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Answer by peterhahn.co.uk
21 Aug 2023
Thank you for your review. Please kindly contact us at service@peterhahn.co.uk so we can resolve this for you. Kind regards, your PETER HAHN Team.
13 Aug 2023
Verified review
Very Disappointed would have liked to be kept informed of progress
I am still waiting for a top that I ordered over two months ago I was told I should receive it around the 7th of August but still not arrived.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review, We are sorry to hear you have not received the top you ordered, Please call us on 0800 0542120 so we can assist you in checking the status of your item alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
13 Aug 2023
Verified review
Out of stock
When I ordered this it was in stock. When I chased my order I was told it was out of stock but no one bothered to inform me! One piece arrived but I’m still waiting for my second item.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review. We are sorry to hear you still have not received part of your order, Please contact us on 0800 0542120 so we can investigate the status of the outstanding item, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
13 Aug 2023
Verified review
Clothing and shoes fine but lengthy delivery time dreadful and when trying to sort things sorted by telephone one operator rude and put the phone down on me - not very good customer service. Also, complete confusion at your end resulted in an order being repeated and item being sent to me that I had not ordered this month but back in June (which I had to cancel because of waiting over three weeks and needing it for a holiday). Unfortunately, I no longer wish to order from Peter Hahn again.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review We are sorry to hear you did not receive your order before your hoilday, At PETER HAHN We take customer service very seriously we will investigate this internally an provide more training for our agents. Please contact us on 0800 0542120 so we can assist you with any query you may have alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, YOUR PETER HAHN Team.
JE
Jacqui E.
Powys
11 Aug 2023
Verified review
Waiting for an order from May, told yesterday (after 3-4 phone calls) 10/08/23 that I would now be getting a refund.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review. We are sorry to hear you have not received your order, Please contact us on 0800 0542120 so we can assit you with your query alternatively contact us via email at service@peterhahn.co.uk so we can assist you further with your query we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
11 Aug 2023
Verified review
Service dreadful
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review We are sorry to hear you are not satisfied with our service, Please contact us on 0800 0542120 so we can assist you further with any query you may have, Alternatively contact us via email at service@peterhahn.co.uk so we can assist you, We look forward to hearing from you, Kind Regards, Your PETER HAHN Team.
9 Aug 2023
Verified review
Ordered item showing in stock- never delivered
Ordered item showing in stock.
Several phone calls later and over a month told the item was out of stock.
If I hadn’t contacted them I would not have been notified. Very poor customer service
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Answer by peterhahn.co.uk
9 Aug 2023
Thank you for your review. We will pass your comments back to our Head Office and we sincerely apologise you did not receive a letter to advise the item was not available. If you wish to discuss further please call us on 0800 054 2120. Kind regards, your PETER HAHN Team.