peterhahn.co.ukReviews:
1,204 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
23 Sept 2023
Verified review
Frustration!
I tried to order a matching skirt and top. After 6 weeks nothing was delivered. I was told the top was not obtainable but it arrived but not the skirt. I made constant phone calls to find out what was happening but was told different storied each time. I love the clothes but the hassle involved is not worth it. I realise that items come from Germany but 6 weeks and counting is not reasonable. I have a pair of shoes on order and have no idea whether or if when they will arrive.
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Answer by peterhahn.co.uk
25 Sept 2023
Thank you for your review. We are very sorry to read of the confusion caused. Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Shorten time between placing order and delivery. Half of my order is still outstanding and I am not being kept up-to- date about if and when it will arrive
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Answer by peterhahn.co.uk
22 Sept 2023
We would like to sincerely apologise for the inconvenience caused. We are doing everything we can to serve you again as quickly as possible with our usual reliable and customer-friendly service.
Kind regard, your PETER HAHN Team
22 Sept 2023
Verified review
Poor delivery times and poor customer services
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry to read you feel this way, please contact us on 0800 054 2120 should you wish to discuss further. We apologise sincerely for any inconvenience caused at this time. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Payment
Two of us paid for separate orders on-line Two weeks later PH claimed that the each of the separate credit card payments were declined. These cards were still active
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry your order declined but this was via your bank, not ours. Please contact your card provider to enquire. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Overall bad service
Delivery times bad, wait times to talk on the phone unacceptable as are response times to non delivery despite taking money.
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry to read you feel this way but we are working continually to improve the service provided for our valued customers. If you wish to contact us, please email us at service@peterhahn.co.uk and we will be pleased to give you a call to discuss. Please accept our apologies for the inconvenience. Kind regards, your PETER HAHN Team.
20 Sept 2023
Verified review
Because the goods have not arrived yet
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Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. Please be advised Trusted Shops will ask you to review the item when delivery is due. We would kindly ask you not to make a review until the item arrives. Please contact us at service@peterhahn.co.uk and we will chase the order further for you. We hope to hear from you soon and we apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
19 Sept 2023
Verified review
Very poor delivery times and poor customer service
When ordering they state the item is in stock but after payment they don’t deliver for months. When approaching customer services they don’t reply or take a long time to reply. I will never order from them again
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Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. Goods should be delivered within 8-10 working days, if you have not received the order please contact us at service@peterhahn.co.uk so we can investigate the relevant tracking to see what the status of the parcel is. At present we are continually working alongside our Head Office to try and improve customers experiences and we will of course feedback your comments. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
18 Sept 2023
Verified review
I have ordered a dress, new system being put in heard nothing more.
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Answer by peterhahn.co.uk
19 Sept 2023
Thank you for your review. We can confirm we have not yet dispatched the dress as sadly payment cannot be secured. Please contact us on 0800 054 2120 so we can rearrange payment. We apologise for the inconvenience, but hope to hear from you soon. Kind regards, your PETER HAHN Team.
LD
Lynne.downer@icloud.com D.
Ferndown
17 Sept 2023
Verified review
It’s taken over four months to actually purchase a jumper. Been told umpteen times it coming, it’s there.it’s on its way and it was never properly ordered.
Also it takes far too long to receive anything, and refunds are also unfortunately slow.
There are three planes a day from Germany so goods should be here in days
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you.Please contact us on 0800 0542120 so we can investigate this query for you alternatively email us at service@peterhahn.co.uk so we can look into the order for you and see why the item ordered has not been sent out It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team
KD
KAYE D.
SHROPSHIRE
17 Sept 2023
Verified review
BAB CUSTOMER SERVICE.
1 have ordered again from them, to give them another chance, have not recived my order again can not get into my account on line to see were it is they are still saying doing a upgrade on there systems, but there never get in touch with me to keep me updated. The upgrade started in MARCH! also my order was ordered on the 8th of September.
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review, We are sorry to hear you have not received your order yet As per our terms and conditions our delivery timescale is 8-10 working days from the date of dispatch Please contact us on 0800 0542120 so we can assist you in locating the status of your order we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
JW
Jill W.
Murton
16 Sept 2023
Verified review
Would never use again.
Poor communication, conflicting messages, delays, long waits for phone calls to be answered, poor service overall … would never use again.
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry to hear you were unablemto conatct us Please email us at service@peterhahn.co.uk and include in the subject 'Trusted Shops' to enable us to assist you quicker with your query. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
15 Sept 2023
Verified review
having to wait for an order for over two months is not good at all, and still I don't know when I will recieve my goods
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you. Please could you email us at service@peterhahn.co.uk so we can look into the order for you and see why the item ordered has not been sent out It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
12 Sept 2023
Verified review
Why do you bother to send me your brochures with a 15% discount voucher which I used against my recent order, which incidentally showed
as IN STOCK and then cancel the order? I have ordered these pyjamas
a few times before and did have to wait for them longer than average, but
did receive them. I have now ordered pyjamas from Harrods, Hanro and
have receive them.
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Answer by peterhahn.co.uk
14 Sept 2023
Thank you for your review. We are sorry for the delay on this item, this will be a delay via our supplier. Please be assured no charge will be made until the order is dispatched. In relation to your voucher you will be able to use your voucher on a future order, To apply your voucher please contact us on 0800 0542120 and one of our friendly agents would be happy to assist you we look forward to hearing from you We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
11 Sept 2023
Verified review
Poor delivery information, no notification that a supposed stock item is being manufactured, and delivery date unknown.
Message given that 2 items shipped, but no indication of when delivery might be received.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. If your items have been shipped, delivery will take 8-10 working days via Royal Mail. Please email us at service@peterhahn.co.uk and we will be pleased to provide you the Royal Mail tracking link. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
8 Sept 2023
Verified review
I recently ordered a dress by telephone which was in stock and telephoned yesterday to find out why I had not received it only to be told it was not in stock. Surely at the very least I could have been advised but it was definitely in stock when I ordered. I also find that the orders are taking far too long to arrive. Very disappointed with Peter Hahn!
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We are sorry the item was not available to be dispatched to you. Please could you email us at service@peterhahn.co.uk so we can look into the order for you and see why the dress was ordered for you if this was sold out? It may be that our IT team did not update the stock levels on our database in time to reflect the item had sold out. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
8 Sept 2023
Verified review
Refunds are very slow coming through. Returned items can take weeks for the refund to be transferred to accounts. It is just not good enough. Order items are also slow in arriving although they are usually well packed.
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Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We can confirm we had a technical glitch within our new database which meant for some time we had to manually issue all refunds for our customers. The glitch has now been fixed and all refunds are being issued as normal. We apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
JW
Jan w.
norfolk
6 Sept 2023
Verified review
I have been waiting for an order since 11/08/23. Phoned once and told it was in stock and would be dispatched soon...not charged yet.
I am thinking of cancelling the order. No doubt the prices have dropped by now but I will be charged at order price.
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Answer by peterhahn.co.uk
7 Sept 2023
Thank you for your review. If we have not yet charged you, this will be because the item has not yet been dispatched. If the item you have ordered gets reduced in the sales, we will of course honour this price. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
CC
carol c.
wrexham
6 Sept 2023
Verified review
your customer service is very poor you owe me70ponuds for an order deb my account 2/8/23 and not delivered I have contacted your customer service three times and your CEO in Germany, but you have not contacted me I have asked my credit card company to investigate your ethics are very poor
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Answer by peterhahn.co.uk
7 Sept 2023
Thank you for your review. We can confirm we are dealing with a large backlog of customer queries at present. All queries are being escalated to our Head Office and we are working as hard and as fast as possible to resolve these for our valued customers. Please be assured you will receive a personal reply as soon as we have information to provide you with. We cannot apologise enough for the inconvenience. Kind regards, your PETER HAHN Team.
5 Sept 2023
Verified review
In the past they have been good. This is only recently as have had no communication regarding my last order. I have phoned 3 times about it, and it has been nearly a full month since my order-,only to find yesterday that the order is still there and nothing has been processed. I realise there have been problems, but feel that it would have been helpful to hear from them at some point. They were very helpful when l phoned to enquire. Hoping things are resolved very soon.
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Answer by peterhahn.co.uk
6 Sept 2023
Thank you for your review. We kindly ask you to email us at service@peterhahn.co.uk so we are able to give you a clear breakdown on your order. We apologise sincerely for the delay at this time, but we hope to hear from you soon so we can assist you further. Kind regards, your PETER HAHN Team.
3 Sept 2023
Verified review
Ordered 02/08/2023
Ordered on 2/08 not received yet rubbish will not shop there again
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and include in the subject 'Trusted Shops' to enable us to assist you quicker. We hope to hear from you soon. Kind regards, your PETER HAHN Team.