peterhahn.co.ukReviews:
1,198 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
GS
Galina S.
St Monans, Anstruther, Fife
8 May 2023
Verified review
I ordered long boots online from Peter Hahn on the 6th of April 2023. After about 25 days I sent them a message inquiring about my order. They replied that they never received my order, and if I'd like I could order again from them. I used my debit card details online to order from Peter Hahn in the first place, and now I don't know where this order went and who got it, if it didn't reach Peter Hahn. I find that this is a very dangerous negligence, and I certainly don't want to order anything online from Peter Hahn again. I hope that someone could explain to me who received my order, and whether the details of my debit card are safe. This is a very worrying experience.
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Answer by peterhahn.co.uk
12 May 2023
Thank you for your review. Please be advised here at PETER HAHN we have currently been upgrading all our systems. Occasionally online orders can fail to download from our website onto our database, but this is not usual practice here at PETER HAHN. Our website is secure and encrypted, we cannot see your card details entered. Please be assured if the order has not been charged, this simply failed to download. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN TEAM.
5 May 2023
Verified review
∂elivery of an item from stock is now at the 3 week stage and still no sign of when it might be delivered.Your customer service person had no idea of what the term customer service meant.She finally told me she was not actually a customer service advisor and all the customer service staff had gone home.After various meaningless platitudes she then told me not to raise my voice .Goodbye to Peter Hahn they won't be getting our money again.
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Answer by peterhahn.co.uk
12 May 2023
Thank you for your review. We are ever so sorry to read of this experience, please email us at service@peterhahn.co.uk and we will be more than happy to assist you further. Please accept our sincerest apologies for the experience you have received at this time. Kind regards, your PETER HAHN Team.
5 May 2023
Verified review
Poor delivery
They advertise items with delivery dates more than a month hence then they delay again. Granted they don’t take payment until delivery is guaranteed but it’s disappointing service compared to comparable companies.
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Answer by peterhahn.co.uk
5 May 2023
Thank you for your review. We are ever so sorry to read your order has been delayed, sadly this will be an issue with our supplier trying to secure the stock. We prepare our stock levels months in advance from predictions we receive from our suppliers, sadly these can be subject to change, but this is why we do not charge until we dispatch. We sincerely apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
4 May 2023
Verified review
Have not received my order please help
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Answer by peterhahn.co.uk
5 May 2023
Thank you for your review. Please contact us at service@peterhahn.co.uk so we can chase your order for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
4 May 2023
Verified review
Poor service
I have been waiting 5 weeks for an order without any updates. Wide selection of beautiful clothes but no customer service
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Answer by peterhahn.co.uk
5 May 2023
Thank you for your review. Please contact us at service@peterhahn.co.uk so we can chase your order for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
CO
Chris O.
Langport
27 Apr 2023
Verified review
Very long delivery time and often cancelled with no stock or wrong card number a month later.
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Answer by peterhahn.co.uk
28 Apr 2023
Thank you for your review. As stated in our T&C's we kindly ask to allow 8-10 working days for the order to arrive. As we are currently upgrading our systems our delivery timescale has increased slightly to 14 working days. Your order will only be cancelled if our suppliers are not able to send us the stock, and if your credit card declines you should receive confirmation either by email or letter. We apologise sincerely for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.