peterhahn.co.uk

Reviews:

Can never get the vouchers like today I have a voucher number50400118 valid until 19/06/2023 comes up invalid

Ordered on 28th April ,payment taken on 15th May,email to say it was on its way on 20th May ,more recent email to apologise for delay.I feel that the information that there would be a delay should have come sooner with the offer to cancel.It has not yet arrived.

I am so disgusted and disappointed in their service. The trusted shop is not worth having because it’s only for 1 month which should be long enough however they take so long to despatch an order, when you finally receive it half that time is eaten up and if you need to return anything for a refund it also takes an unacceptable amount of time. The latest excuse for not processing refunds is “a new system” . Well that doesn’t bode well! Despite chasing 3 times and various conflicting emails I have not received a refund that I have waited 3 weeks for. With the 2 weeks it took them to despatch my order I am now out of time to claim. I am so sick of chasing and waiting! I don’t know what else to do now and it’s very upsetting as the amount is over £400. They just don’t care.

Quality of goods is great BUT dispatch DREADFUL… twice I have ordered from here, and both times, there has been an unconscionable delay, which has been blamed both times on system upgrades, and I have never received the goods within the timeframe promised. It has also necessitated several phone calls to customer service to try and get the items that I have ordered. Nobody minds delays and problems if one is notified. My gripe is that nobody lets you know that the item is either out of stock or being delayed by up to 8 weeks. I wish I could give a better review, but I have been left very disappointed by this company indeed on several occasions .

I have shopped with Peter Hahn many times and always been happy with the service. This time I had to return an item and despit 2 emails have not received a refund. It has now been 4 weeks.

Items ordered often are not in stock, being placed as they say, on back order, wasteing time for shopper, then, returns appear to take far too long to process in Britain, and contacting customer services is absolutely pointless, they pleasantly fob you off without an answer to your query. Or, customer services admit not having the required information available, as is the case due to computer system change over that Peter Hahn is currently undertaking. Not least, they've super complicated invoices which confuse customers, with endless long codes of numbers and letters, far too many often leaving item description out altogether. And does estimated date of delivery actually mean anything at all, or is it set up just to disappoint. I'm sure that those employed are doing what they can with what's available, they seem pleasant enough. How about Peter Hahn also ask customers for their clothes shopping needs, so they can start designing some nicer clothes, far too many tops with large vulgar prints. I hope things are resolved once their new system is in place. However, I'm still awaiting my returns refunds and with tracking showing they've successfully been returned, yet I've had no feedback on refund and no refund to date. Disappointed but hoping things will change for the better.

Still waiting for my order placed 20/4/23

Ordered on different occasions two pairs of sneakers one pair on 24 April and another pair 5 May. Both pairs were returned immediately and haven’t received refund for either pair. Very annoyed as this will incur interest on my credit card. Will certainly think twice before ordering anything from Peter Hahn again. Spoke to someone on the phone who said I would get my refund, but still no luck. I could have been to Germany and back in the time it is taking to get my refunds. Very poor, Joan Paxton, Longforgan DD2 5 FB

The money went out of my bank on 12 April. I sent them back on 25 April. I still haven't received my refund. I have contacted you twice and have been told today that the money should be in my account by the end of next week. Very disappointed with the service.

I still have not received my cardigan. I was informed of the delay, but demand for the item (advertised at a reduced price in at least one magazine) should have been anticipated.

Lost an order and after persistent e mails from me eventually offered a meagre apology. No offer to reprocess it or compensate for their inadequacies.

I ordered a ladies cardigan on April 20, 2023, and about a week later received an e-mail from Peter Hahn informing me that because of a problem with their suppliers the order would be delivered no later than June 26, 2023, some 2 months after the order was placed. As the cardigan was intended as a birthday present for my wife on May 2 the surprise has fallen a little bit flat to say the least. While I appreciate that Peter Hahn do not have any control over suppliers' problems, I do not think I will be ordering anything else from this company anytime soon.

I returned the jacket on 2/05/23 through Post Office Ltd. The address the jacket was returne to is Woodview Road, TQ77SR. I have not had any communication from Peter Hahn about my refund. I tracked my return and it was delivered on 5/05/23. I think they have had more than enough time to refund my money. Post office bar code is QY261442824GB.

Not received yet. Advised it will now be end of May due to problem with suppliers. However, advert with offer was in Mail on Sunday again yesterday???

This company has an excellent array of items to choose from and I have been very happy to purchase both expensive and more modest items from them in the past. However, a return of mine has been deemed to be 'lost' by the post office and I am anxious about my refund. Despite phone calls and promises from PH this return, posted on 28th April and 17 days ago has still not been refunded. PH very quickly debits my account, 17th April money was taken, then the items ordered take over one week to arrive and refunds can take the full 14 days to arrive into my account. This time though, the refund hasn't yet been paid and even accounting for two bank holidays, which means a refund should have reached my account today, my money has not been refunded. Why do return refunds take so long? Of course, they may not be refunding me as the item was lost in the post, but I don't know. And, lengthy phone calls to the 0800 number also costs me.

They don't make it clear how long the delivery will take. For the UK 8-10 days. Not a problem as long as you know.

Quicker delivery More of plus size

After posting my return parcel on 28th April it reached Exeter and tracking showed that is where it remains. Three phone calls later to PH and 16 days after posting I have received no refund. No PH employee has taken responsibility for following this issue through.