peterhahn.co.uk

Reviews:

Haven’t received my order yet and I ordered it 3 weeks ago!!

I am still awaiting delivery of my order placed on 22nd May. I have sent an email before and I received an automatic reply say in I would receive a personal message soon. I am still waiting. As I am going away this weekend and wanted it for that I shall cancel the order if I don't receive it by Thursday and also as zi thinkthat the dresses I ordered are now in the sale I expect a rebate.

I had to return 2 items because they didn't fit.This was at the beginning of May. After 5 phone calls and promises that the money would be back on my account in 5 working days it is still not refunded. I did order another item and the amount was taken off my credit card already but the item wasn't delivered yet. For now I have stopped ordering from Peter Hahn.

My experience is of lengthy delays with both delivery and (if needed) refunds. This, despite the fact, that emails arrive every day to encourage more purchases and regular deliveries of glossy brochures. When they are arrive the clothes are very beautiful and of excellent quality, but the prices are far from cheap. It is a pity that the company service does not match this. Staff have few or no answers when I telephone to find out what is going on and I feel very sorry for them. The “system change” the company has undertaken seems to have been the excuse for the poor service for an inordinately long time.

Order not delivered, money already taken and no refund permitted because they say that they have already taken the funds so I can’t cancel thecorder!

Pay my refunds as you claim you have but have not

Placed an order on 18th May 2023. As of 16th June order has not arrived. No information from the company as to when my order will despatched or even if I’ll ever receive it. Appalling customer service

I placed an order on May 2nd, and subsequently three others - the latest being last week, but have received nothing - although I understand that payment for at least one of the orders has been taken from my account. I have written several e mails of complaint requesting a delivery date, only to be told that Peter Hahn are "re-organising". Whatever happened to the mythical german efficiency !! Any help you can offer would be appreciated.

I ordered 2 items 5 weeks ago and as yet I have not received them. I will not be purchasing anything else from them!

My bank account has been debited, no delivery, no date of delivery and unable to cancel the order.

Haven't received my orders from over a month ago.

Although they say they are updating their website It’s bee weeks now Still can’t login to my account it comes up I don’t have an account with them after being a customer for years Goods take weeks to arrive although they are in stock If you phone up the advisor says they know nothing about anything except they are updating the system The goods are good quality especially when the sales are on which is why i still shop with them

do what you say & not issue lots of excuses for what is a very poor service!

I am still waiting for order placed 10 May for my son’s wedding… no email… no courtesy call…. Still not here!!!

Still waiting for my parcel and no update as to why it has taken so long

I have ordered a cardigan on 14th May 2023, which I have not received yet - 16 working days after ordering. When I wrote asking when I would receive the cardigan, I just got a standard email saying that your delivery time is 8-10 working days, which showed that Chelsea MB did not read my query properly. I think you delivery service is very slow and you haven't let me know when I will receive my order. I am left wondering whether you are aware that I haven't received my order when you have taken my money and the delivery is late. You are sending me further adverts by email and you are still advertising the same cardigan in the colour supplements but I have not received my order. You can improve by letting me know when I will receive my order.

I placed an order on May 11th for £535.55 ( including p&p ). These 2 dresses have never arrived . I did speak with one of your assistants who said all I could do was wait. I am very concerned. Please sort this out.

Delivery times are awful. Put through a huge order on 10 May which has still not arrived and no emailed update received either. Try to create an account to be able to check for myself and can't figure out how which shouldn't be so hard. Unfortunately think that won't bother ordering again after this order arrived, if it does.

Waited weeks for order to come Very little feedback on when delivery expected Won’t be using again