peterhahn.co.ukReviews:
1,198 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
11 Jul 2023
Verified review
Poor communication
Ordered and paid for items, due to a glitch on their site payment never went through - rang and completed payment again then 4 weeks later after me contacting them was told that items were no longer available. No contact at all. Very disappointed.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. We are sorry your items were not available when we received the payment. The order can be replaced at any time when we receive further stock. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
10 Jul 2023
Verified review
It takes to long to receive items.
It takes to long to receive items you have ordered. When you return items you have to wait a long time for the money to be returned.
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review, We will pass your feedback back to our head office. Rest assured that we are working hard alongside our head office to ensure we are meeting every customer's expectations. We apologise for any inconvenience caused to yourself. Kind Regards, Your PETER HAHN Team.
AE
Anne E.
Coventry
10 Jul 2023
Verified review
Go back to old system where you could see what and when you have ordered!
Have been waiting for a swimsuit to be delivered must be 3 weeks so probably won’t get it for holiday!
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. We are sorry to hear that you haven't received your item in time for your holiday. If you would like to contact us via email to service@peterhahn.co.uk we will investigate this for you.
Alternatively call us on 0800 054 2120 and one of our friendly agents will be only too happy to help.
Kind regards, Your PETER HAHN Team
9 Jul 2023
Verified review
I ordered a dress on 11th June, and it has just been delivered, today, 9th July. I have phoned several times to establish the whereabouts of the item, and sent emails. The excuse was that they had incorrectly printed the labels on several orders that had only a name on the house, but no number, they had omitted to print the name of the house and therefore the parcel was returned to sender!
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We can confirm we had an error with our label printer but this has since been rectified and all parcels will now be delivered as normal. Kind Regards, Your PETER HAHN Team.
9 Jul 2023
Verified review
PETER HAHN offers a wonderful range of clothes, and I have shopped with them for many years very successfully. However, this year my experience with their customer service has been appalling. It took weeks for my order to arrive; one of the garments was not what I wanted and the other was too small. I returned both, asking for one refund and the other to be exchanged. Again I waited weeks for the new order to be delivered only to find both had been refunded. I therefore placed a completely new order, which was confirmed, but weeks later received an e-mail to say the dress was out of stock and the order cancelled. Apparently PETER HAHN no longer do exchanges which I find unacceptable.
They excuse their poor service by a system change but my first order was placed in April, and it wasn't until the end of June that I discovered I would not be able to purchase the dress I wanted. VERY disappointing, VERY poor customer service and I shall not be shopping with Peter Hahn again. To add insult to injury, the day after my last e-mail from them I received their latest catalogue - which must be extremely expensive to produce - which proudly states 100% satisfaction guaranteed!! Not with this customer, sadly.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are sorry to read of the service you have received with us. From looking at your previous orders you are a fantastic customer and we regret this has affected you so much on this occasion. Here at PETER HAHN we have just undergone a massive system upgrade. Naturally with any form of IT we encountered some technical issues along the way. We are sorry your first order arrived incorrect. Please be politely advised we have not offered exchanges here at PETER HAHN for 4 years now. We changed our T&C's and it is also stated on your return form that any item you send back will be fully refunded and we kindly ask our customers to place new orders. Any vouchers or discounts used on the original order will always be reapplied to the new order. We cannot comment as to why you were informed the item was in stock when you replaced the order, but it may be that our supplier informed us we could not supply the item to you when we came to pick and pack this. We offer a 100% satisifaction guarentee on our returns. This means we do not specify a time limit on our returns, customers are always within their rights to return an item for a full refund should this become faulty. We appreciate the system update has not transitioned as smoothly as we would like, but our team are working around the clock to try and make our customers experience a more enjoyable one. We apologise sincerely for the inconvenience caused, if you wish to discuss this further please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
6 Jul 2023
Verified review
Still waiting!
So disappointing - last two orders - waited months for delivery.
Peter Hahn do acknowledge there is a problem. However, doubtful I will use again.
Shame... nice clothes.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We are sorry to read the orders have not yet arrived. Please email us at service@peterhahn.co.uk so we can chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
WC
Wendy C.
London
5 Jul 2023
Verified review
Orders take weeks to arrive if at all
Orders take weeks to arrive, and in the last instance didn’t arrive at all. However since no money was taken I haven’t bothered to follow it up. No more shopping for me with this company.
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Answer by peterhahn.co.uk
5 Jul 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
AE
Anne E.
Coventry
5 Jul 2023
Verified review
When is the system update going to happen . Can no longer see what and when you have ordered . Goods have been taken far too long to arrive . Very disappointing.
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Answer by peterhahn.co.uk
5 Jul 2023
Hello Anne, thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Jul 2023
Verified review
Ordered goods on 4th June and I am still awaiting their arrival.
Ordered goods on 4th
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Answer by peterhahn.co.uk
5 Jul 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Answer by peterhahn.co.uk
5 Jul 2023
Hello Sue, thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Jul 2023
Verified review
No information about the ridiculously long lead time from placement of order - over 1 month - to delivery, and then no feedback on returns - over 2 weeks since returning items. All very very slow.
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Answer by peterhahn.co.uk
5 Jul 2023
Hello Claudia, thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Jul 2023
Verified review
ordered items on 10 June and sill haven't received them, today is 4 July.
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Answer by peterhahn.co.uk
4 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 and we will confirm the status of your order with you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
AF
Alison F.
Windsor
3 Jul 2023
Verified review
Slow and expensive
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Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
2 Jul 2023
Verified review
Overcharging by Peter Hahn
Ordered a jacket in April, over charged by Peter Hahn. I received an invoice stating the correct price but they charged me £99. Despite e mails and telephone calls I'm still waiting for my refund
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Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. We are sorry to hear that you were overcharged. Of course we will rectify this for you; could you please contact us via email detailing "TRUSTED SHOPS REVIEW" within the subject so that we can filter through and action this quickly for you? We look forward to hearing from you. Kind regards, your PETER HAHN Team.
30 Jun 2023
Verified review
Placed my order many weeks ago and still not received it. Understand that there are some internal issues. Would appreciate being kept up-to-date!
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Answer by peterhahn.co.uk
30 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
29 Jun 2023
Verified review
I still have not received this jacket. Unbelievably poor communication and service.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
29 Jun 2023
Verified review
Disappointing
Each time I order, I have to wait ages for an acknowledgement and then every order seems to take over a month to arrive. Compared with other mail order companies this is an unacceptable period of time. Very disappointing as I do like the products.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello and thank you for your review. We are sorry to hear that you are dissatisfied with our service. Following recent system changes, our delivery timescale was sadly extended due to teething issues within the new database. This however has now been rectified and parcels are now being delivered within our normal timescale of 8-10 working days. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
29 Jun 2023
Verified review
take too long in refunding returns . i have tracked a parcel they received it 13th June on refund to date.
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Answer by peterhahn.co.uk
29 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
28 Jun 2023
Verified review
Delivery is so slow….no notifications…
Delivery is so slow….no notifications to inform you what’s going on.
Refunds very slow….now you can’t access your account , to see what’s going on!
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Answer by peterhahn.co.uk
28 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
KD
KAYE D.
SHROPSHIRE
27 Jun 2023
Verified review
no show of orders, I have had to chase customer service to find out were my orders are from May, still not recived. I have been told a new system is being installed, all i can say it is taking a very long time, I can not even log on to my account.The UK base is blaming the Germany company.
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Answer by peterhahn.co.uk
28 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.