peterhahn.co.uk

Reviews:

This company has an excellent array of items to choose from and I have been very happy to purchase both expensive and more modest items from them in the past. However, a return of mine has been deemed to be 'lost' by the post office and I am anxious about my refund. Despite phone calls and promises from PH this return, posted on 28th April and 17 days ago has still not been refunded. PH very quickly debits my account, 17th April money was taken, then the items ordered take over one week to arrive and refunds can take the full 14 days to arrive into my account. This time though, the refund hasn't yet been paid and even accounting for two bank holidays, which means a refund should have reached my account today, my money has not been refunded. Why do return refunds take so long? Of course, they may not be refunding me as the item was lost in the post, but I don't know. And, lengthy phone calls to the 0800 number also costs me.

After posting my return parcel on 28th April it reached Exeter and tracking showed that is where it remains. Three phone calls later to PH and 16 days after posting I have received no refund. No PH employee has taken responsibility for following this issue through.

Returned a parcel on the 24th April 2023 and I still not given refund and today will be 15 days. I have proof of posting.

I ordered long boots online from Peter Hahn on the 6th of April 2023. After about 25 days I sent them a message inquiring about my order. They replied that they never received my order, and if I'd like I could order again from them. I used my debit card details online to order from Peter Hahn in the first place, and now I don't know where this order went and who got it, if it didn't reach Peter Hahn. I find that this is a very dangerous negligence, and I certainly don't want to order anything online from Peter Hahn again. I hope that someone could explain to me who received my order, and whether the details of my debit card are safe. This is a very worrying experience.

∂elivery of an item from stock is now at the 3 week stage and still no sign of when it might be delivered.Your customer service person had no idea of what the term customer service meant.She finally told me she was not actually a customer service advisor and all the customer service staff had gone home.After various meaningless platitudes she then told me not to raise my voice .Goodbye to Peter Hahn they won't be getting our money again.

Have not received my order please help

I have been waiting 5 weeks for an order without any updates. Wide selection of beautiful clothes but no customer service