peterhahn.co.ukReviews:
1,204 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
3 Aug 2023
Verified review
PETER HAHN - not recommended as a trustworthy online retailer
I have been a loyal customer of PETER HAHN for years. I am now experiencing for the second time, the absence of a refund - this one for £486.95 - which is a considerable sum of money. In the past, I did not have to check because refunds were processed quickly and accurately. This has changed. I am having to check and when I complain, I find out there has been an error, but that is not corrected immediately. The explanation of a change of system after months no longer washes. I do not recommend PETER HAHN, despite their lovely clothes ...
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Answer by peterhahn.co.uk
3 Aug 2023
Thank you for your review. We are so sorry to read you have not received the refund, this is a technical issue we are working around the clock to fix. Please email us at service@peterhahn.co.uk and we will escalate the email chain to our Head Office also. We apologise sincerely but please be assured we are working tirelessly to ensure all our valued customers receive their refunds within the normal timescale. Kind regards, your PETER HAHN Team.
22 May 2023
Verified review
Ordered on different occasions two pairs of sneakers one pair on 24 April and another pair 5 May. Both pairs were returned immediately and haven’t received refund for either pair. Very annoyed as this will incur interest on my credit card.
Will certainly think twice before ordering anything from Peter Hahn again. Spoke to someone on the phone who said I would get my refund, but still no luck.
I could have been to Germany and back in the time it is taking to get my refunds.
Very poor, Joan Paxton, Longforgan DD2 5 FB
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a technical error with our new system we were informed our refunds were sadly not clearing. We are pleased to confirm this error has now been resolved and all refunds issued should clear by the end of this week. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
GB
Gillian B.
Bath
14 Jul 2023
Verified review
Waiting For Refund Still
I returned an item which unfortunately was too big on the 30/06/23.It is now the 24/07/23 and I have still not received my refund after 4 phone call.Which is very bad service.Never had this trouble with other retailers,in fact just did a return to London and the second day a refund was issued.What is going on Peter Hahn.I have since ordered from the retailer in London the clothes are quality and gorgeous and they don’t hold on to your money.I think twice now before ordering from a Peter Hahn for this very reason.
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Answer by peterhahn.co.uk
17 Jul 2023
Thank you for your review, We are sorry to hear you have not received your refund please contact us on 0800 0542120, so we can assist you in finding your refund, alternatively contact us at service@peterhahn.co.uk so we can action your request. We are sorry for any inconvenience caused, we look forward to hearing from you Kind Regards, Your PETER HAHN Team
11 Jul 2023
Verified review
Had to call and ask where my delivery was as it was 7 days beyond delivery date as on the order email. Was told that item was back dated to September. I had not received any communication about this change of delivery. Had a specific date/ event that I was hoping the dress would be appropriate for. Was very disappointed in such awful customer service. Cancelled order. Will definitely think hard before ordering with them again. Already know that they are slow to refund returned items from previous experience.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. We are sorry you did not receive a notification about the delayed delivery. Here at PETER HAHN as we do not charge until we dispatch, please be assured we never charged you for this item. You should have received an automatic email to advise the item was out of stock - Unfortunately we have thousands of customers and it is hard to personally inform each customer when 1 item is out of stock. We will pass your comments to our Head Office to ensure our emails regarding stock levels are still being sent as usual. We apologise for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
16 Jul 2023
Verified review
Delivery service extremely poor. After waiting for 3 weeks emailed their Customer Service to be informed that a delivery date could not be confirmed. I telephone again after another couple of weeks to be informed that the order could not be met as the item ordered was no longer in stock.
Their communications need to be addressed both internally and to customers. Doubt that I will use this company again.
Doubt that I will bother to use them again.
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Answer by peterhahn.co.uk
17 Jul 2023
Hello and thank you for your review. Sadly, the introduction of our new internal systems did lead to some teething issues, however our team has worked extremely hard to iron these out so that we can continue providing a great service for our valued customers. Please contact us on 0800 0542120 so we can assist you in finding your order, We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
KR
Khaleesi R.
Doncaster
15 Jun 2023
Verified review
Although they say they are updating their website It’s bee weeks now Still can’t login to my account it comes up I don’t have an account with them after being a customer for years Goods take weeks to arrive although they are in stock
If you phone up the advisor says they know nothing about anything except they are updating the system The goods are good quality especially when the sales are on which is why i still shop with them
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Answer by peterhahn.co.uk
15 Jun 2023
Hello June, thank you for your review. Please email us at service@peterhahn.co.uk and we will assist you further with your website query. We are sorry to hear that the advice given over the phone was not adequate as this is not the way our call agents are trained to speak with our valued customers. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
BJ
beryl.james@icloud.com J.
Swansea
16 Jun 2023
Verified review
I placed an order on May 2nd, and subsequently three others - the latest being last week, but have received nothing - although I understand that payment for at least one of the orders has been taken from my account. I have written several e mails of complaint requesting a delivery date, only to be told that Peter Hahn are "re-organising". Whatever happened to the mythical german efficiency !! Any help you can offer would be appreciated.
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Answer by peterhahn.co.uk
16 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
5 May 2023
Verified review
∂elivery of an item from stock is now at the 3 week stage and still no sign of when it might be delivered.Your customer service person had no idea of what the term customer service meant.She finally told me she was not actually a customer service advisor and all the customer service staff had gone home.After various meaningless platitudes she then told me not to raise my voice .Goodbye to Peter Hahn they won't be getting our money again.
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Answer by peterhahn.co.uk
12 May 2023
Thank you for your review. We are ever so sorry to read of this experience, please email us at service@peterhahn.co.uk and we will be more than happy to assist you further. Please accept our sincerest apologies for the experience you have received at this time. Kind regards, your PETER HAHN Team.
DM
DEREK M.
NEWARK
7 Jun 2023
Verified review
Deliver the goods in reasonable time. We placed our order on 10/5, were advised that 4 of the 6 items had been despatched, were debited for the goods on our credit card and we are still awaiting the goods!
I rang yesterday lunch time to complain and when I eventually spoke to an operative, she was very offhand and advised they would be on their way from Germany. Needless to say we shall not be using Peter Hahn again.
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Your order is in transit and is due for delivery any time now. Please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
26 May 2023
Verified review
It is now four weeks since I placed my order, I also placed another order three weeks ago. I have not received any communication as to when I will receive my orders. I have phoned and was told ten to fourteen days. I think in this modern era of technology one should not have to wait so long for an order when the items are supposed to be in stock and I am being bombarded with “offer emails from Peter Hahn.
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
27 May 2023
Verified review
Never again
My order was placed a month ago. The only communication was ten days ago telling me my order had been despatched. When it still didn't arrive I phoned customer service who in an off hand way told me they had systems problems and the order would be despatched in the next few days. It still hasn't arrived.
I have now had an email showing that the order still is unsent. But they took payment on
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
13 Nov 2023
Verified review
Orders never sent
First order o/s and had 2 emails notifying me of a delay. Order never fulfilled despite item appearing back in catalogue as ‘in stock’ and no communication.
2 further orders not fulfilled with no communication at all.
Would give no stars if and will be very unlikely to order from PH again
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Answer by peterhahn.co.uk
13 Nov 2023
Thank you for your review, we are sorry to hear you have not received your orders. Please contact us either on 0800 054 2120 or via email on service@peterhahn.co.uk so we can investigate this further. Kind Regards, Your PETER HAHN Team.
26 Dec 2023
Verified review
I have been waiting nearly 4weeks for an item to be delivered and have now been told that it's out of stock and won't be delivered until we'll after Christmas. If it's not in stock I should have been told at the point of ordering.
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Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, we are sorry to hear your order took longer than expected to arrive. Please contact us on 0800 054 2120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can locate your email, We apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
PG
Pee G.
Edinburgh
14 Jul 2023
Verified review
At the moment they are not in my good books. I ordered done trousers in April and I discover in July that they are out if stock. I could have bought other trousers elsewhere and haven’t got any now do not too happy with P. Hahn
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Answer by peterhahn.co.uk
14 Jul 2023
Thank you for your review. We are so sorry you were not informed your item was not available to be sent. We are working tirelessly on our new system, we are trying to get automatic updates sent regarding your order at each stage as it travels through our network. At this time we offer you our very sincerest apologies, if you wish to discuss further please email us at service@peterhahn.co.uk. Kind regards, your PETER HAHN Team.
SC
S C.
Ipswich
17 Jul 2023
Verified review
Speed up your orders and any refunds. Customer Service people are very good and helpful but they feel at a loss as to what to do. After some years of buying here, I am afraid, I will not be doing so anymore.
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Answer by peterhahn.co.uk
18 Jul 2023
Thank you for your review. Please be entirely reassured that we are working as hard as possible to be able to keep our customers up to date with their orders. We are continually working alongside our Head Office to ensure all orders and refunds are issued, if you wish to discuss further please email us at service@peterhahn.co.uk. We apologise sincerely for the effect this has had on our valued customers. Kind regards, your PETER HAHN Team.
15 Oct 2023
Verified review
Enquired when they were going to ship as not heard anything for 2 weeks and finally a response that item out of stock
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Answer by peterhahn.co.uk
16 Oct 2023
Thank you for your review. We are so sorry that your item was not available to be dispatched. Please be assured no charge will be made until we receive further stock supplies and if you would like us to cancel the order, we can of course do so. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
9 Jul 2023
Verified review
I ordered a dress on 11th June, and it has just been delivered, today, 9th July. I have phoned several times to establish the whereabouts of the item, and sent emails. The excuse was that they had incorrectly printed the labels on several orders that had only a name on the house, but no number, they had omitted to print the name of the house and therefore the parcel was returned to sender!
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. We can confirm we had an error with our label printer but this has since been rectified and all parcels will now be delivered as normal. Kind Regards, Your PETER HAHN Team.
19 Jun 2023
Verified review
I am still awaiting delivery of my order placed on 22nd May. I have sent an email before and I received an automatic reply say in I would receive a personal message soon. I am still waiting. As I am going away this weekend and wanted it for that I shall cancel the order if I don't receive it by Thursday and also as zi thinkthat the dresses I ordered are now in the sale I expect a rebate.
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Answer by peterhahn.co.uk
20 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
24 Jun 2023
Verified review
The delivery of items was very delayed because of systems issues. When invited to cancel I did so but then discovered one item was 'in processing' and couldn't be cancelled. It did eventually arrive. Communication was slow throughout. The item delivered is good quality and I would have liked to use them again but I will not be doing so as I cannot rely on when I might receive my items.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
24 Aug 2023
Verified review
I tried so hard to get my order and I gave my card info several times on the phone and online and they said it had gone through but they kept then later sending me messages that it had been declined… i asked someone to call me and it never happened. There’s nothing wrong with my card, I have been using it elsewhere like normal. Even when I complained on email I received no response.
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Answer by peterhahn.co.uk
24 Aug 2023
Thank you for your review, We are very sorry to hear your order was not completed successfully please call us on 0800 0542120 so we can investigate this query for you we look forward to hearing from you alternatively contact us via email at service@peterhahn.co.uk Kind Regards, Your PETER HAHN Team.