peterhahn.co.ukReviews:
1,198 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
Read more
Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
Read more
Reviews for peterhahn.co.uk
31 Jan 2024
Verified review
Item ordered on 3.01.24. Arrived 30.01.24 due to incomplete label item could not be delivered. Two phone calls had to be made
Report review
Answer by peterhahn.co.uk
31 Jan 2024
Thank you for your review, we are sorry to hear that there was an issue with your delivery. Please contact us via email on service@peterhahn.co.uk and we will be happy to investigate this for you. Kind Regards, The PETER HAHN Team.
16 Jan 2024
Verified review
usually good, but slow delivery this time.. perhaps Christmas traffic..
Report review
Answer by peterhahn.co.uk
17 Jan 2024
Thank you for your review, we are sorry that your order took longer than expected. We have recently undertook a stock take than meant that we were unable dispatch any orders. This likely caused your order to take longer than usual. Once again we apologise for the inconvenience caused. Kind Regards, The PETER HAHN Team.
CF
Carol F.
Norfolk
15 Jan 2024
Verified review
Never kept updated on delivery dates and sometimes you can wait quite a while and you feel you are left hanging.
Report review
Answer by peterhahn.co.uk
16 Jan 2024
Thank you for your review, We are very sorry to hear your parcel took longer than usual to arrive, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you further alternatively contact us on via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you, Kind Regards Your PETER HAHN Team.
12 Jan 2024
Verified review
OUT OF STOCK ITEMS / VERY SLOW DELIVERY
Dont put out of stock items as being for sale before christmas, and dont tell customers an order will arrive by christmas only to arrive on 10th january.
Report review
Answer by peterhahn.co.uk
12 Jan 2024
Thank you for your review, we are sorry to hear that your order came later than expected, please contact us on 0800 054 2120 or or via email at service@peterhahn.co.uk so we can investigate this for you. Kind Regards, The PETER HAHN Team.
8 Jan 2024
Verified review
Goods have still not arrived although ordered 3 days short of a month ago.
Goods have still not arrived 3
Report review
Answer by peterhahn.co.uk
9 Jan 2024
Thank you for your review, We are sorry to hear you have not yet received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone on 0800 0542120 so we can assist you with your query. Kind regards, your PETER HAHN Team.
3 Jan 2024
Verified review
I've been waiting too long for orders to arrive.
I would like for returns to be acknowledged at least within a couple of days.
Report review
Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you order took longer than usual to arrive please contact us on 0800 0542120 and one of our agents would be more than happy to assist you and give you any information regarding refunds or any outstanding orders alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email and investigate your query, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
2 Jan 2024
Verified review
Please reimburse my money for a jumper that was not suitable. This is not the first time I have had to ring customer services to ask where the payment is. It has made me feel I do not want to shop with Peter Hahn again. Other companies are far better at refunding customers-you are the worst, by far.
Report review
Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you have not yet received your refund as of yet please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you with your query alternatively contact us vioa email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
2 Jan 2024
Verified review
Very disappointed this time
Very disappointed with the lack of delivery after payment had been made weeks before
Report review
Answer by peterhahn.co.uk
2 Jan 2024
Thank you for your email We are very sorry to hear you have not received your order as of yet, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
MG
mary g.
SCUNTHORPE
1 Jan 2024
Verified review
Customer service lied said my order had been sent out they couldn't even find my account or my name and address no apologies if I hadn't have spent an hour on the phone I would still be waiting for my order .It was a gift but to late to post off .The goods ok when they finally arrive .But the truth works for me
Report review
Answer by peterhahn.co.uk
2 Jan 2024
Thank you for your review, We are very sorry to hear you have had a bad experiance at PETER HAHN and your order took longer than expected to arrive, Please contact us on 0800 0542120 so we can investigate this query for you in more depth and provide more training for our staff if needed alternatively contact us vai email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
SS
Sylvia S.
Rye
30 Dec 2023
Verified review
I have not received either item.
Report review
Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear you have not received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assist you with your query, sorry for any inconvenience caused Kind regards, your PETER HAHN Team.
29 Dec 2023
Verified review
non existent customer service
product OK
Customer service when there is an issue is useless
Report review
Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service. Please contact our customer service team directly at service@peterhahn.co.uk with the specific details of your issue and we will be happy to look into that further for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
26 Dec 2023
Verified review
I have been waiting nearly 4weeks for an item to be delivered and have now been told that it's out of stock and won't be delivered until we'll after Christmas. If it's not in stock I should have been told at the point of ordering.
Report review
Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, we are sorry to hear your order took longer than expected to arrive. Please contact us on 0800 054 2120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can locate your email, We apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
26 Dec 2023
Verified review
LAED TIMES ARE WAY TOO LONG
Report review
Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review. We are very sorry to hear you have had a bad experience with us, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you. Alternatively you can contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
24 Dec 2023
Verified review
Ordered article, didn’t arrive. Received letter via Royal Mail saying mt credit card wd be charged. Confused me, emailed them and they said it hadn’t been sent. Still not received but I have been charged.
Report review
Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, We are very sorry to hear you have not received your parcel please call us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
JO
Janet O.
Birmingham
23 Dec 2023
Verified review
Excellent staff, excellent products but delivery times hopeless, can you not offer a faster delivery at a higher price?
Report review
Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of disptach for delivery unfortunately we are unable to offer a quicket delivery service if you would like any further information do not hesitate to contact us at service@peterhahn.co.uk and one of our friendly agents would be morw than happy to assist you further Kind Regards, Your PETER HAHN Team.
22 Dec 2023
Verified review
Good quality clothes but standard delivery is much much slower than any other company I use.
Report review
Answer by peterhahn.co.uk
22 Dec 2023
hank you for your review, We are sorry delivery for your order took longer than usual, We can confirm our delivery time scale is 8-10 working days from the date of dispatch as stated in our terms and conditions. Kind Regards, Your PETER HAHN Team.
21 Dec 2023
Verified review
Good quality clothes, but my goodness takes approximately two weeks for delivery and if the goods are returned the refund takes for ever!! Certainly put me off buying from them especially when other retailers are much quicker in delivery and refunds.
Report review
Answer by peterhahn.co.uk
21 Dec 2023
Thank you for your review, We are sorry delivery for your order took longer than usual, We can confirm our delivery time scale is 8-10 working days from the date of dispatch as stated in our terms and conditions, In relation to your refund if you have still not received your refund please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
20 Dec 2023
Verified review
I haven't received my order from 22/11 and there is no communication.
Report review
Answer by peterhahn.co.uk
21 Dec 2023
Thank you for your email We are very sorry to hear you have not received your order as of yet, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
16 Dec 2023
Verified review
I can't track my deliveries.
Report review
Answer by peterhahn.co.uk
18 Dec 2023
Thank you for your review, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in tracking your parcel alternatively contact us via email at service@peterhahn.co.uk and we will be able to provide a tracking number for your order taht has not been received yet, We look forward to hearing from you Kind Regards, Your PETER HAHN Order.
14 Dec 2023
Verified review
Disappointed that I had to go back to find out about my order 3 weeks on. Email thereafter telling me it would be into January as out of stock. 3 days later the order appeared.
Report review
Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, we are sorry to hear your order took longer than expected. Please contact us on 0800 054 2120 and one of our friendly agents would be more than happy to assist you or contact us via email at service@peterhahn.co.uk so we can investigate this further for you, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.