peterhahn.co.ukReviews:
1,204 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
AE
Anne E.
Poole
24 Jun 2023
Verified review
The returns are credited rather slowly at the moment
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
23 Jun 2023
Verified review
Quality clothing
I ordered 3 items on 26.05.23. Two of the items arrived swiftly after about 3-4 days. I then received an email on the 1st June saying they were experiencing longer delivery times and offered me a £20 voucher on next order.
After waiting a further two weeks for the missing item I phoned to check that it hadn’t gone astray. They said it would arrive shortly and, after a further week I am still waiting for the completion of my order.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
23 Jun 2023
Verified review
Nice shoes, terrible delivery service.
A few days after I placed my order, I received an email saying that, due to 'system changeover ', my order was delayed. It eventually arrived nearly 3 weeks after I ordered. I was offered 'compensation ' in the form of a voucher for £20 off a full-priced item over £75, but I was not inclined to give them any more of my money; a refund of the £4.95 postage charge would have been much more appropriate.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
JF
Jenny F.
Farnham
23 Jun 2023
Verified review
Order placed 23/5/23. Not received as they have new system. Was told on phone it was on its way but didn't arrive. Phoned again end of June to be told it was not available till August. I used Peter Hahn a lot in the past and have always had to wait about 3 weeks as goods come from Germany. Very disappointed that I can no longer shop with them.
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
23 Jun 2023
Verified review
Improve your order system. Spend less on advertising and more on actually sending out orders.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
23 Jun 2023
Verified review
Only one out of two items ordered have arrived, a month after placing the order.
New computer systems installed need removing and revert to previous system that worked!
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
SW
Sue W.
Petersfield
23 Jun 2023
Verified review
You should not try to sell items when you know you cannot supply. If changing your systems, make sure it works before trying to use it. You have displayed appalling management.
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Answer by peterhahn.co.uk
26 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
23 Jun 2023
Verified review
Order was slow to arrive, and only aprt fulfilled. The delivery note with the items that were delivered stated that the other item should have arrived 5 days before. When I contacted Peter Hahn, they stated that they had no delivery date for the missing item (despite what the dispatch note said....)
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
23 Jun 2023
Verified review
The order was delayed, and then they claimed they couln't get access to deliver it on Sat 17 June.
I paid £2.99 for them to re-deliver on Monday 19 June, but I see no evidence that they attempted redelivery on that date, and still do not have my order
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Answer by peterhahn.co.uk
23 Jun 2023
Hello Gill, thank you for your review. It sounds like the notification received regarding access was not associated with a parcel from us. We only use Royal Mail for our deliveries and they will never ask for money for a redelivery. We would recommend getting in touch with your bank to settle the issue further. Please email us at service@peterhahn.co.uk with your details and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
HF
H M F.
Cardiff
22 Jun 2023
Verified review
Very poor communication
I placed an order 4 weeks ago & apart from an email to say delivery may be longer than usual, have heard nothing - no delivery date, no apology, nothing. I contacted them & had an automated reply… It does make one wonder if they’re actually still in business!
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Answer by peterhahn.co.uk
23 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
MS
Maureen S.
Lincoln
22 Jun 2023
Verified review
I have not received my order
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
22 Jun 2023
Verified review
4 - 5 weeks delivery. item returned as received too late. 2 weeks and no sign of refund. not really reliable service.
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
22 Jun 2023
Verified review
Order has still not been delivered, nearly a month later…
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
22 Jun 2023
Verified review
Over a month since ordered , still no delivery date - Very Poor communication
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. We will pass your comments to our Head Office regarding the delivery, we apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Jun 2023
Verified review
Not received my items after 6 weeks of ordering.
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
21 Jun 2023
Verified review
Delivery
I ordered a pair of trousers on 24thMay £69.95 has been taken from my bank account some 2 weeks ago and I am still waiting for the trousers! This is just not exceptable
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
21 Jun 2023
Verified review
I placed an order on 24th may and had not heard anything from them until I rang this morning chasing a delivery date and was now told that expected delivery would be 10th July. The item I had ordered was for a wedding on 1st july so thought I had ordered well in time. Needless to say I have cancelled the order.
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Answer by peterhahn.co.uk
21 Jun 2023
We are really sorry that we could not fulfil your order in a timely manner. It would be nice if you could give us another chance to prove our ability to deliver at a later date. Kind regards, your PETER HAHN Team.
21 Jun 2023
Verified review
Very good quality clothing but delivery times are extremely poor.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. We will pass your comments to our Head Office regarding the delivery, we apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
21 Jun 2023
Verified review
till waiting for delivery of trousers
Still waiting for delivery of trousers after 5 weeks on ordering.Contactef their Customer service numerous times kept saying delivery in a few days.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
20 Jun 2023
Verified review
The system upgrade has been a disaster. Orders cannot be viewed or cancelled online. I have received two parcels with an incomplete address which delayed delivery.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. We are ever so sorry your address was incorrect, we can confirm this has been corrected within our database. We regret this has affected our valued customers so much and we sincerely apologise for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.