Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
usually good, but slow delivery this time.. perhaps Christmas traffic..
Report review
Answer by peterhahn.co.uk
17 Jan 2024
Thank you for your review, we are sorry that your order took longer than expected. We have recently undertook a stock take than meant that we were unable dispatch any orders. This likely caused your order to take longer than usual. Once again we apologise for the inconvenience caused. Kind Regards, The PETER HAHN Team.
Never kept updated on delivery dates and sometimes you can wait quite a while and you feel you are left hanging.
Report review
Answer by peterhahn.co.uk
16 Jan 2024
Thank you for your review, We are very sorry to hear your parcel took longer than usual to arrive, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you further alternatively contact us on via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you, Kind Regards Your PETER HAHN Team.
11 Jan 2024
Verified review
Great clothes just delivery to uk takes a while and Peter Hahn branded shirts are small fitting.
Report review
7 Jan 2024
Verified review
Delay in delivery ordered 10/12 still not received and no online updates. Items required for Christmas. 7/1/24
I've been waiting too long for orders to arrive.
I would like for returns to be acknowledged at least within a couple of days.
Report review
Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you order took longer than usual to arrive please contact us on 0800 0542120 and one of our agents would be more than happy to assist you and give you any information regarding refunds or any outstanding orders alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email and investigate your query, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
3 Jan 2024
Verified review
Report review
2 Jan 2024
Verified review
Please reimburse my money for a jumper that was not suitable. This is not the first time I have had to ring customer services to ask where the payment is. It has made me feel I do not want to shop with Peter Hahn again. Other companies are far better at refunding customers-you are the worst, by far.
Report review
Answer by peterhahn.co.uk
4 Jan 2024
Thank you for your review, We are very sorry to hear you have not yet received your refund as of yet please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you with your query alternatively contact us vioa email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Very disappointed with the lack of delivery after payment had been made weeks before
Report review
Answer by peterhahn.co.uk
2 Jan 2024
Thank you for your email We are very sorry to hear you have not received your order as of yet, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
Pleased with most of my purchases. Some I find pricey, so unable to buy as often as I would like.
Report review
26 Dec 2023
Verified review
LAED TIMES ARE WAY TOO LONG
Report review
Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review. We are very sorry to hear you have had a bad experience with us, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you. Alternatively you can contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
25 Dec 2023
Verified review
Really ex cellent clothes but take a long time to come. If you want something for a special event be sure to order 3 or 4 weeks in advance
Report review
24 Dec 2023
Verified review
Ordered article, didn’t arrive. Received letter via Royal Mail saying mt credit card wd be charged. Confused me, emailed them and they said it hadn’t been sent. Still not received but I have been charged.
Report review
Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, We are very sorry to hear you have not received your parcel please call us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We loom forward to hearing from you Kind Regards, Your PETER HAHN Team.
Excellent staff, excellent products but delivery times hopeless, can you not offer a faster delivery at a higher price?
Report review
Answer by peterhahn.co.uk
27 Dec 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of disptach for delivery unfortunately we are unable to offer a quicket delivery service if you would like any further information do not hesitate to contact us at service@peterhahn.co.uk and one of our friendly agents would be morw than happy to assist you further Kind Regards, Your PETER HAHN Team.
22 Dec 2023
Verified review
It would be great if the orders could come faster , it takes up to two weeks to receive an order from the time of ordering, however due to the fact that things come from Germany it would be great if my order could arrive quicker, I note that you’ve started to inform me about items leaving the warehouse and on its way which is a great improvement.
Report review
22 Dec 2023
Verified review
Good quality clothes but standard delivery is much much slower than any other company I use.
Report review
Answer by peterhahn.co.uk
22 Dec 2023
hank you for your review, We are sorry delivery for your order took longer than usual, We can confirm our delivery time scale is 8-10 working days from the date of dispatch as stated in our terms and conditions. Kind Regards, Your PETER HAHN Team.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.