peterhahn.co.ukReviews:
1,094 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
DS
Denise S.
London
12 Sept 2023
Verified review
Always know that whatever I order will be of good quality. Returns are simple and hassle-free. I do find sometimes waiting 3 weeks for my order frustrating but we’ll worth the wait.
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AK
Ailsa K.
Crosshills
6 Dec 2023
Verified review
Nightwear
Peter Hahn stocks the best nightwear. Stylish and comfortable. Apart from a minor computer blip this summer service has always been excellent. Plus you are covered by a guarantee.
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7 Jun 2023
Verified review
I realise it's difficult to get clothes quickly from Germany it would be good to have a faster service.I think that the customer service is very good and helpful on the telephone.
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Our standard delivery timescale is 8-10 working days because we ship our items rather than fly them to the UK. We will of course pass your comments to our Head Office and we apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
13 Jul 2023
Verified review
Fabulous selection of clothes
It is a competitive company and often have discount on any item. They have a great selection of clothes to suit all tastes .
My only criticism is the length of time for delivery
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28 Dec 2023
Verified review
Excellent service
One of the few places I could find that do the make of trousers I wanted but in a decent fit not just the slim/modern fit. Considering time of year, delivery in very good time
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8 Nov 2023
Verified review
Wrong shoe fitting sent.
I ordered two pairs of shoes . I received a pair with wrong fitting. I had to send it back. There is no communication that the second pair of shoes ordered was out of stock.
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Answer by peterhahn.co.uk
8 Nov 2023
Thank you for your review, We are sorry to hear you have not received a second pair of shoes please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you Alternatively, contact via email at service@peterhahn.co.uk, We look forward to hearing from you we are sorry for any inconveniences caused Kind Regards, Your PETER HAHN Team
HS
Hernibs S.
Northern Ireland
9 Jun 2023
Verified review
Recently the customer service has been less than perfect. Website being updated and some features not available...i.e. seeing my account. hoping this will be rectified soon.
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1 Sept 2023
Verified review
I’m glad that I was informed that my parcel was on its way , however it would be much better if the time for delivery could be sooner, about a week or less would be great.
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4 Jul 2023
Verified review
What I like is the vast amount of goods on offer..so many different manufacturers, that would be impossible to access anywhere, other than Peter Hahn..absolutely brilliant!
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14 Dec 2023
Verified review
I can only give my opinion on the last item I ordered which was a lime green sweater which I thought was too much money at approximately £85 for the quality of the item
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Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, We are very sorry to hear you are not happy with the quality of the clothing you have received, Inside the parcel there is a free post return label you can use to return your item for a full refund if needed if you can also put a cover note within the parcel with the reason for retruning your item, Once we receive your return item back we can process your refund, In the meantime if we can be of any further assistance do not hesitate to contact us, We are sorry for an inconviances caused Kind Regards, Your PETER HAHN Team.
AW
Anne W.
Cardiff
27 Sept 2023
Verified review
Great company to deal with. Customer services very obliging. My only issue is the delivery time. But over the years I’ve dealt with this company I’ve learned to adapted.
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7 Jul 2023
Verified review
A very pleased customer
Well-made, elegant clothing that will not date for years. I have been delighted by the three woollen cardigans, the jumper and the two tunics I have purchased from them.
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23 Jun 2023
Verified review
Only one out of two items ordered have arrived, a month after placing the order.
New computer systems installed need removing and revert to previous system that worked!
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Answer by peterhahn.co.uk
26 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
3 Sept 2023
Verified review
Deliveries are taking such a long time, and not being able to view my orders online then having to ring and wait 10 minutes for them to answer the phone is very poor !
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Answer by peterhahn.co.uk
5 Sept 2023
Thank you for your review. We apologise for your account online being temporarily unavailable, we are working hard to fix this issue. Stock permitting orders should arrive within 8-10 working days. Our phone lines are busy at present, however you can contact us by email at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
CG
Carole G.
Worcester
6 Sept 2023
Verified review
There service department is brilliant, if there is a problem they are very helpful.
I have always loved the products from Peter Hahn as they have a very high standard.
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9 Nov 2023
Verified review
Likes: Method of packaging for dispatch. Quality of clothing. Not enough thought gone into being environmentally friendly ie too many catalogues wrapped in plastic.
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7 Oct 2023
Verified review
Many years of great service, helpful friendly customer service if needed, prompt deliveries, easy returns if necessary….& of course many lovely & enjoyed purchases!.
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GG
Gwerfyl G.
Morfa Nefyn
16 Dec 2023
Verified review
You could save money by not sending out so many catalogues, although I do love receiving them! I love the quality of your clothes, especially cardigans and jumpers.
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5 Nov 2023
Verified review
your my best friend jeans are the best…
your my best friend jeans are the only ones that ever fit me. Ordering is easy, garments are well made and 15% off is appreciated but no free P&P this time. shame!
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20 Oct 2023
Verified review
Amazing quality love my boots ordered and kept two pairs!
Easy ordering process and nice to get a discount
delivery could be quicker that’s all you could do better
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